Kyle Polanco

• Manage four IT finance portfolios (IT Operations, IT Finance & Accounting, IT Cargo, and IT Regionals), partnering with cross-functional stakeholders across Finance, IT, and business units.
• Oversee and reconcile approximately $100M in Lights-On operating expenses and $30M+ in initiative and capital spend, supporting forecasting, variance analysis, and long-range planning.
• Led financial evaluation, prioritization, and secured approval for $20M+ in funding across 20+ business cases in 2025, enabling strategic initiatives for multiple business units.
• Automated IT External Labor reconciliation, deploying a Power BI dashboard (August 2025) that improved cost visibility, resource planning, and executive decision support.
• Present financial performance, forecasts, and ad hoc analyses to leadership through monthly reviews and strategic discussions with stakeholders from Managers to Vice Presidents.

• Designed and implemented an optimizer tool that resulted in estimated savings of approximately $100,000 from July 2023 to date.
• Led and optimized the global short-term contracts process, overseeing analysis and execution for more than 5,000 contracts worldwide
• Provided pivotal support to sales offices globally, ensuring streamlined and effective contract management
• Assumed responsibility for managing the Mail Business, overseeing data research for market analysis and strategic capacity decision making to maximize revenue performance.
• Engineered a comprehensive Mail Revenue dashboard in Power BI, significantly reducing time spent on updates and enhancing access to revenue information
• Provided valuable insights into yields and customer booking trends to support informed decision-making
• Initiated the development of a Booking Outlook curve to inform strategic decision-making, laying the foundation for enhanced forecasting and planning processes.

• Engaged in implementing and managing loyalty programs, understanding their pivotal role in fostering ongoing product usage and customer retention within business operations
• Utilized analytics resources such as Sabre, ePNR, and Control to effectively resolve customer issues and enhance service delivery
• Acquired proficiency in utilizing Sabre for analytical and problem-solving purposes, including tasks such as verifying mileage accrual eligibility and facilitating miles as form of payment
• Built a relationship with Business Partner part of the Global Alliance; and manage over 20,000 account discrepancies, enhancing customer loyalty

• Assisted on teaching over 40 students about public policy impact evaluation, data analysis, and crime economics by using RStudio, Excel, and Python, with the purpose of being able to carry out a formidable and truthful investigation
• Participated in committee-based work regarding institutional and educational policy and enforcement, achieving an alliance with the National Police Department of the Dominican Republic
• Provided one-on-one and group-based learning support to maintain student progress and development and ensure that all students were at the appropriate level to carry out different research on impact evaluation (taught the students to use RStudio).

• Analyzed and interpreting trends or patterns in a large number of crime datasets (more than 5000+) by finding correlations and visualizing with charts, this achievement gave the team the exact data to build policies
• Cleaned up and backed up data to maintain data integrity during extraction; ensuring the continuity of the investigations and incited not only the department but the government to become a corporate administration
• Ran data analysis reports and presented them to management staff.