Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Kyle Poplin

Bradenton,FL

Summary

Accomplished Assistant Store Manager at PGA Tour Superstore, adept in inventory control and strategic merchandising, significantly enhancing store performance. Skilled in team building and leadership, I spearheaded initiatives that improved customer satisfaction and operational efficiency. Leveraging problem-solving and customer service excellence, I drove notable sales growth and team productivity.

Overview

11
11
years of professional experience

Work History

Assistant Store Manager

PGA Tour Superstore
11.2023 - Current
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Created and maintained safe and secure work environments for employees.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.

Assistant Store Manager

PGA Tour Superstore
02.2023 - 11.2023
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Increased employee retention, training staff in effective customer service techniques and product knowledge.
  • Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
  • Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Logistics Lead

PGA Tour Superstore
08.2022 - 01.2024
  • Streamlined logistics processes by implementing innovative strategies and techniques, resulting in increased efficiency.
  • Oversaw hiring, training, and evaluation of logistics team members, fostering professional growth opportunities within the department.
  • Led cross-functional teams to identify process improvements, resulting in better supply chain management and cost savings.
  • Championed continuous learning among staff members by creating ongoing development programs focused on industry best practices.
  • Managed inventory levels effectively by conducting regular audits and adjusting reorder points as needed.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Developed and maintained knowledgeable and productive team of employees.

Assistant Manager

HomeGoods, TJX Companies
03.2021 - 08.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

CO MANAGER

Walmart
11.2013 - 02.2021
  • Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
  • Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
  • Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.
  • Partnered with other Co-Managers to share best practices, learn from collective experiences, and improve overall store performance.
  • Collaborated with Store Manager to develop promotional strategies that effectively attracted new customers and increased foot traffic.
  • Developed comprehensive action plans for underperforming departments, resulting in significant improvements in sales figures and customer satisfaction ratings.
  • Increased sales revenue by training and mentoring staff in effective selling techniques and product knowledge.
  • Managed scheduling for all employees to ensure adequate coverage during peak periods without compromising labor cost objectives.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.

Education

Associate of Arts - TV/Radio Sports Broadcasting

Central Wyoming College
Riverton, WY
08.2012

Skills

  • Problem-Solving
  • Customer Service
  • Customer experience
  • Customer Service and Engagement
  • Retail Operations
  • Inventory Control
  • Customer Relations
  • Time Management

Accomplishments

  • Supervised team of 35-502 staff members.
  • Achieved being on process through effectively helping with logistics game plan.

Languages

English
Native or Bilingual

Timeline

Assistant Store Manager

PGA Tour Superstore
11.2023 - Current

Assistant Store Manager

PGA Tour Superstore
02.2023 - 11.2023

Logistics Lead

PGA Tour Superstore
08.2022 - 01.2024

Assistant Manager

HomeGoods, TJX Companies
03.2021 - 08.2023

CO MANAGER

Walmart
11.2013 - 02.2021

Associate of Arts - TV/Radio Sports Broadcasting

Central Wyoming College

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Kyle Poplin