Kyle Prestera
Denton,TX
Summary
I believe I am the man for the job. I keep myself clean cut and dress for the job every day. I am proficient in my work and dedicated to helping customers have a personal connection to the company. I keep a competitive attitude and maintain a friendly- inviting personality to all departments of the company. I am consistently available to help my team mates when ever I am free.
Overview
10
10
years of professional experience
Work History
Construction Foreman
Bonus Rooms Texas
Sanger, TX
05.2023 - Current
- Inspected construction sites to ensure safety regulations are met.
- Developed work plans, assigned tasks and monitored progress to ensure timely completion of projects within budget.
- Provided leadership by motivating crew members while maintaining a safe working environment.
- Directed workers in proper techniques for installation or repair of structures according to blueprints or specifications.
SDR Business & Development
TCN
St. George, UT
01.2022 - 05.2023
- Determine business development opportunities and implemented effective strategy for client acquisition.
- Developed relationships to generate leads and position company as trusted partner.
- Generated leads and capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit.
- Prospected for new business by developing targeted solicitation plans for key accounts.
- Leveraged CRM to maintain records of sales and prospecting activities.
Customer Service Training Specialist
Vivint Solar
Lehi, UT
10.2018 - 12.2019
- Assisted in training and motivating new employees. Displayed strong telephone etiquette, effectively handling difficult calls.
- Enhanced customer satisfaction ratings by efficiently training new employees on how to handle escalated customers.
- Role-played different scenarios with new hires on how to effectively come to a customer happy solution.
- Resolved customer issues and diffused situations by listening to concerns and developing solutions.
- Met weekly with Customer Service Managers on new training techniques and development of incoming employees to the floor.
- Took phones calls with each individual new hires to set an example for customer service expectations.
Customer Service Team Lead
Vivint Solar
Lehi, UT
07.2018 - 10.2018
- Set an example for Teammates
- De-escalate Customers
- Train Teammates on areas to improve
- Keep Team morale high
- Understand how to communicate positive reinforcement
- Be the first line of help for Teammates
Customer Relations Specialist
Vivint Solar
Lehi, UT
10.2017 - 07.2018
- Inbound Customer Relations Line
- Assists all customers with general solar and company procedure questions
- Maintains a professional and fun atmosphere
- Always willing to help teammates and assist in helping customer accounts move forward
- Successfully interact with escalated customers and leaving them with at least a more comfortable relation with our company.
- Performs at a competitive level, while uplifting team mates, and openly learning from new experiences.
Missionary
LDS Mission, Trinidad Port of Spain Mission
05.2015 - 08.2017
- Served a mission that was non-income for the Church of Jesus Christ and Latter-Day Saints.
- Best experience of my life and learned how to communicate with all types of people.
Billing Information Accountant
Vivint Solar
Orem, UT
08.2014 - 04.2015
- Took credit card information extensively on Excel Spreadsheet and a system a computer system called Jarvis.
- Responsible for escalated phone calls of customers over Billing issues and past due accounts.
- Worked with several teams to make sure the correct information was provided to each customer.
- Interacted mostly with the Computer Aided Design team of each home and the number of working units on the customers home.
Door Salesman
Vivint Smart Home
Orem, UT
04.2014 - 07.2014
- Trained extensively in door to door sales techniques.
- Worked in the door to door sales field located in Reno NV. and Lexington KY.
- Strived daily to meet personal sales goals.
Education
Bachelor of Science - Health And Kinesiology
University Of Utah
Salt Lake City, UT06.2020
High School Diploma -
Owasso High School
Owasso, OK2011
Skills
- Computer proficient
- Sales Knowledge
- Team player
- Active listening skills
- Seasoned in conflict resolution
- Dependable and reliable
- Courteous demeanor
- Time management
- Always on time
- Never calls in sick
- Openly teachable
- Positive reinforcement for the team
Timeline
Construction Foreman
Bonus Rooms Texas
05.2023 - Current
SDR Business & Development
TCN
01.2022 - 05.2023
Customer Service Training Specialist
Vivint Solar
10.2018 - 12.2019
Customer Service Team Lead
Vivint Solar
07.2018 - 10.2018
Customer Relations Specialist
Vivint Solar
10.2017 - 07.2018
Missionary
LDS Mission, Trinidad Port of Spain Mission
05.2015 - 08.2017
Billing Information Accountant
Vivint Solar
08.2014 - 04.2015
Door Salesman
Vivint Smart Home
04.2014 - 07.2014
Bachelor of Science - Health And Kinesiology
University Of Utah
High School Diploma -
Owasso High School
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