Kyle Propst
Saint Charles,MO
Summary
Proactive Department Supervisor with a commitment to improving store's operations and ensuring satisfaction in employees and customers. Motivational with excellent communication and reasoning skills. Easily manage various personalities and provide continuous support to coworkers.
Overview
4
4
years of professional experience
Work History
Department Supervisor Pro Sales
Lowe's
10.2023 - Current
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Implemented cross-training initiatives for 20+employees, increasing overall departmental knowledge and versatility.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Developed and managed department budget to monitor financial performance and minimize expenses.
- Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
- Established clear performance expectations for staff members which led to increased accountability.
- Mentored team members to enhance professional development and accountability in workplace.
Department Supervisor Flooring & Home Decor
Lowe's
02.2023 - 10.2023
- Boosted sales revenue by developing targeted promotions based on market trends and consumer preferences.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Created and enforced department policies, procedures and standards to establish productivity and quality
- Mentored junior staff members to develop their skills and advance within company, increasing overall productivity and team performance.
- Collaborated with team members to exceed sales goals and win multiple quote-to-close sales events.
Department Supervisor Appliances & Millwork
Lowe's
10.2022 - 02.2023
- Increased customer satisfaction by addressing concerns promptly and implementing improvements based on feedback.(IMS 3 times daily for 50+ customers.)
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Provided ongoing training opportunities to keep staff up-to-date on best practices in their respective roles, resulting in improved overall performance ratings across board.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Achieved consistent on-time completion of projects by effectively delegating tasks and setting clear expectations for team members.
- Contributed to development of departmental policies and procedures that increased effectiveness and efficiency across various functions.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
Fulfillment Lead
Lowe's
08.2022 - 10.2022
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize pickup and delivery errors.
- Examined incoming and outgoing orders to check accuracy and identify damages and quality standards.
- Orchestrated effective materials management with strong stock rotation strategies, new order placements and shipping inspections.
- Greeted customers and directed to requested products.
- Streamlined fulfillment processes by identifying inefficiencies and implementing solutions to improve workflow.
- Conducted regular safety audits within warehouse environment, addressing any potential hazards promptly.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Delivered store policy information to patrons at checkout, reducing customer service complaints and calls.
- Lead high-performing team of fulfillment associates, fostering positive work environment that promoted collaboration and teamwork.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Conducted regular cycle counts to reconcile inventory levels and determine accuracy.
Flooring Sales Specialist
Lowe's
04.2022 - 08.2022
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Increased customer satisfaction by providing personalized flooring solutions tailored to individual needs.
- Regularly analyzed sales data to identify patterns and areas for improvement, implementing targeted strategies to address these issues.
- Provided detailed product information to clients, enabling them to make informed decisions about their purchases.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Listened to customer needs and desires to identify and recommend optimal products.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Organized product displays for better visibility and accessibility, improving overall shopping experience for customers.
- Demonstrated features of different floor options and overcame objections with knowledgeable responses.
- Developed strong relationships with clients, leading to repeat business and referrals.
- Maintained in-depth understanding of all available brands and types of flooring available to customers.
- Followed up with customers on install contracts to assess satisfaction, answer questions, and resolve concerns.
Head Cashier
Lowe's
12.2021 - 04.2022
- Coordinated breaks for 15+ cashiers, ensuring continuous coverage during busy periods without compromising productivity.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Supported store initiatives related to loyalty programs or credit card applications, driving overall sales growth.
- Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
- Handled cash with high accuracy and took care to check bills for fraud.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
Seasonal/Full Time Inside Garden CSA
Lowe's
05.2020 - 12.2021
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Participated in team projects, demonstrating ability to work collaboratively and effectively.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Conducted regular inventory checks to maintain accurate stock levels and minimize out-of-stock items.
- Completed opening, closing, and shift change tasks efficiently to keep store ready for guests.
Education
High School Diploma -
Farmington Sr. High School
Farmington, MO07.2020
Skills
- Adaptable to Changing Demands
- Leadership
- Sales Growth
- Team Supervision
- Workplace Safety
- Business development and planning
- Computer Proficiency
- Delegation and Supervision
- Goal Setting and Achievement
- Sales expertise
- Goals and performance
- Coaching and Mentoring
- Marketing and Advertising
- Problem-Solving
Websites
Timeline
Department Supervisor Pro Sales
Lowe's
10.2023 - Current
Department Supervisor Flooring & Home Decor
Lowe's
02.2023 - 10.2023
Department Supervisor Appliances & Millwork
Lowe's
10.2022 - 02.2023
Fulfillment Lead
Lowe's
08.2022 - 10.2022
Flooring Sales Specialist
Lowe's
04.2022 - 08.2022
Head Cashier
Lowe's
12.2021 - 04.2022
Seasonal/Full Time Inside Garden CSA
Lowe's
05.2020 - 12.2021
High School Diploma -
Farmington Sr. High School
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