KYLE PROVENCHER
Hazlet,NJ
Summary
Worked on an Application Support Team with 7 other members. Assisted users with urgent application issues. Able to quickly learn new environments, tools, languages. Strong logical reasoning and critical thinking skills, able to look at a problem analytically to come up with solutions. Good communication skills, leadership, and transfer of knowledge.
Overview
8
8
years of professional experience
Work History
Application Support Analyst
Bessemer Trust
04.2022 - Current
- PL/SQL, MSSQL, MYSQL, Excel, Service Now, Salesforce, Cognos, Linedata Longview
ACCOMPLISHMENTS:
- Achieved 55% decrease in escalations by conducting meetings with the application development teams to improve understanding of the applications and streamline our team's procedures
- SERVICE NOW IMPLEMENTATION FEBRUARY 2023, Service Now Worked with a partner to configure and update the layout for my team’s tab, our team lead’s tab. Utilized UI Policies, UI Actions, Client Scripts, and Business Rules to add functionality specific to our team’s needs and utilized the system for both ticketing and documentation
- TEAM TRAINING SEPTEMBER 2022 Assisted with onboarding and training of 4 new team members. Provided solutions for many operational issues my team was facing
Web Developer Internship
PDHI
06.2018 - 01.2019
- C#, ASP.net, entity framework, Xunit, Git
Education
BS - Computer Science
Rutgers University
12-2021
AS - Computer Science
County College of Morris
Randolph, NJ05-2018
Skills
- PL/SQL, MSSQL, MYSQL, OKTA, WSO2, Splunk, Entrust, Excel, Service Now, Java, C#, C, XML, Android Studio, Learned SDLC (Agile (SCRUM), Waterfall, XTREME)
LEADERSHIP
- EAGLE SCOUT BSA OCTOBER 2014, TROOP 153 KNOWLTON, NJ First Aid, Emergency Preparedness, Cooking, Climbing, Personal Management, Communications, Citizenship in the World, Nation, and Community
- BLACK BELT ISSHINRYU SHINJITSU DO NOVEMBER 2012, BELVIDERE ACADEMY OF KARATE Assistant teacher. Lead a large class of karate students.
Timeline
Application Support Analyst
Bessemer Trust
04.2022 - Current
Web Developer Internship
PDHI
06.2018 - 01.2019
AS - Computer Science
County College of Morris
BS - Computer Science
Rutgers University