Seeking an IT internship to apply and expand my technical skills, gain hands-on experience in troubleshooting and resolving IT skills and contributing effectively to a dynamic team while continuing to learn and grow in the field of Information Technology.
· Utilized Hiren software to wipe decommissioned computers, ensuring data confidentiality.
· Established computer baselines effectively and executed over 20 system wipes using, Restore Reboot Pro, ensuring optimal performance
· Managed inventory operations, including sorting, and organizing equipment precisely
· Assembled, configured, and optimized numerous computers for student use.
· Managed & streamlined over 100 student and faculty help desk requests with Jira Service Desk
· Oversaw computer inventory, meticulously tracked and cataloged 300+ devices & peripherals
· Deployed software packages on 30+ Mac computers with Jamf, ensuring smoother operation
· Gained valuable experiences in customer service & team collaboration, working across multiple departments like, customer service, fulfillment, general merchandising, cashier, and service desk.
PC Analysis & Config 115/117
Info Security Essentials 128
Digital Forensics 350
Project Management In IT 312
CompTIA A+ Exam Certified
National Honor Society (Newport High School)
Knight Valor Award (Over 140 hours of community service)
Carla B. Vendeland Scholarship (Academic Excellence, Community Service & Leadership)
CompTIA A+ Exam Certified
National Honor Society (Newport High School)
Knight Valor Award (Over 140 hours of community service)
Carla B. Vendeland Scholarship (Academic Excellence, Community Service & Leadership)