Kyle Q. Ross
Phoenix,AZ
Summary
Energetic and enthusiastic professional with a background in Graphic Arts and Business Management. Actively seeking opportunities to enhance and advance abilities and skills. Goal is to become a valued asset and team player within an organization. Doctor of Theology (PHD), Master of Business Administration, and Bachelor of Science Degree in Graphic Art and Business Management provide a strong educational foundation. Over 20 Years of experience in Customer Service. 8 Years of expertise in Mortgage Processing, including VA, Conventional, FHA, Fannie Mae, and Freddie Mac loans. Initial underwriting experience with solid understanding of income verification, insurance, appraisal, title review, and application assessment. Demonstrated leadership abilities through 8 years of Supervisory and Personnel Management roles. Works well under pressure while maintaining focus on the big picture.
Overview
1
1
Certification
Work History
Driver Trainer L3 Level
Amazon
- As a Driver Trainer, you are responsible for establishing the right driver training culture in your delivery station, setting up the training experience, and independently instructing training sessions
- You educate Delivery Associates on the foundational safety, quality, and productivity aspects that are an important part of the Delivery Associate daily routine
- You enable the success of Delivery Associates by adapting to different learning styles and taking a hands-on training approach to demonstrate what good looks like
- You exhibit Learn and Be Curious by answering all Delivery Associates’ questions and finding the answers if you are not sure of the correct response
- Facilitate daily training classes for up to 30 people, including in-station classes and drive-alongs
- Partner with Delivery Service Partners (DSPs), Operations Managers, Area Managers, and Learning Teams to coordinate, facilitate, and measure training related activities
- Have a detailed understanding of processes, expectations, and training requirements for all drivers across the various driver programs in operation
- Track performance and provide identified retraining and process improvement opportunities to further develop non-CDL driver, DOT regulated training
- Provide timely and accurate reporting on the completion of trainings, compliance, safety, and maintenance duties
- Execute to the standard, always working to ensure that the content and experience complement the safety, quality, and legal procedures as defined
- Educate and audit driver safety and compliance standards such as: driver vehicle inspection reports, hours of service, trip planning and safe road driving practices
- Track and monitor performance including on road ride behinds to measure on-road quality, adherence to standards, and identify re-training and process improvement opportunities
- Drive, maneuver, and load/unload a truck as scheduled using approved equipment (dolly, etc.), with or without reasonable accommodation
- Lift up to 49 pounds, stand and walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach, with or without reasonable accommodation
- Work outside and drive different motor vehicles over the road
- Drive in accordance with DOT requirements
- Stay connected to the operation by participating in on-road processes on a regular basis
- Be a resource to the delivery station for driver training-related questions
- Work different shifts and travel to support other sites, up to 50% travel
- Work as a peer trainer on an as needed basis to support the business
- Motivate, coach, and provide feedback to Delivery Associates during Training
- Travel to multiple sites within 50 miles of the home station and have reliable transportation
- Operate and navigate a 26,000 pounds or less vehicle
- Effectively operate a GPS
- Associate may be required to gain DOT Regulation Qualification as a condition of the role
- Work 40 hours/week, and overtime as required
Warehouse Associate L1 Level
Amazon
- Picking, Stowing, Staging, Unloading, various size orders
- Select product from conveyor and place or racks or shelves, place product in canvas storage bags to be loaded into trucks for customer deliveries
- Receive and prepare inventory for delivery
- Use technology like smartphones and handheld devices to sort, scan, and prepare orders
- View prompts on screens and follow direction for some tasks
- Build, wrap, sort, and transport pallets and packages
- Receive truck deliveries
- As a Learning Ambassador, I am asked to onboard, train, lead and evaluate new employees and current employees on new working procedures
- Am also part of the Engagement Team which helps with work-related events to encourage and motivate employees as well as promote workplace participation and a better working environment
- Able to lift up to 49 pounds
- Stand, walk, push, pull, squat, bend, and reach during shifts
- Use carts, dollies, hand trucks, and other gear to move items around
Team Lead / Assistant Manager Credit Consultant
Lexington Law Firm / Progrexion
- Inside Sales Representatives to educate and enroll consumers in our credit repair services
- On a typical day you will take anywhere from 12 to 25 calls, selling our services and helping the Hardest Working Americans take charge of their financial future
- Also assist the Team Manager with Daily review and team evaluations
- Assign various work flow as needed to accomplish daily business to be completed
- Ability to take 12 - 25 calls daily
- Reliable attendance
- Proficient with computer-based work (IE: Navigating Windows, Excel, Email, etc.)
- Self-motivated and ready to set and achieve your goals
- Open to constructive feedback
Senior Closer
Digital Risk for Wells Fargo Home Preservation
- My position as a Senior Closer / Team Lead / Assistant to Manager is to receive daily files that have been completed in the processing department and have been cleared by underwriting for final documents to me created and sent to the customer for signing and closing
- I am also responsible for assisting team members with closing issues with their files and also to coach, train and evaluate performances with assisting the manager is daily team operations
- It is my responsibility to review the application, do a data validation of the file
- I am also responsible for doing a complete evaluation of the entire application and then provide a workout plan
- Once the workout plan has been created, I am then responsible for creating the actual documents for the customer to sign that will complete their actual modification / forbearance / repayment program as warrants
- Then the application file is sent to the Quality Control department for final review and then cleared for mailing to the customer
- I am also responsible for assisting other team members as needed
- I am also expected to give guidance and assistance where needed in training other team members as well as assisting the manager with routine evaluation of team members
- Provided employee training on Microsoft Products such as Excel, Access, Publisher, Word, and PowerPoint
- I was also responsible for training all new team members including supervisors, team leads, managers on the use of the company programs as well as providing training for all office products including all Microsoft office suites
Education
Ph.D. - PHD
Grand Canyon University
Phoenix, AZ01.2013
MBA - MBA
International Business Management Institute
Berlin Germany12.2019
Associate of Science -
Arizona School of Massage Therapy
Phoenix, AZ09.2012
Bachelor of Science - Business Management, Graphic Arts, Business Accounting
Kennebec Regional Vocational Technical Center
Augusta, ME06.1979
Skills
- Customer Service Skills
- Training Personnel
- Microsoft Products
- Company Created Software
- Banking Experience
- Teller
- Personal Banker
- Mortgage Processing
- VA Loans
- Conventional Loans
- Personnel Management
- High Level Security Situations
- Quick Decision Making
- Situation Evaluation
- Personal Training
- Performance Reviews
- Situation Assessment
- Team Leader Ability
- Full System Knowledge
- Microsoft Office Skillset
- Maintaining compliance
- Defensive driving
- Vehicle inspection
- Classroom instruction
- Accident prevention
- Student assessment
- Assignment grading
- Updating logs
- Developing training materials
- DOT requirements
- Inspecting trucks
- Driver education
- Training materials preparation
- Instructional skills
- Observing performance
- Safe driving techniques
- Driver assessment
- Teamwork and collaboration
- Time management
- Classroom management
- Excellent communication
- Organizational skills
- Adaptability and flexibility
- Student engagement
- Student mentoring
- Computer proficiency
- Problem-solving aptitude
- Lesson planning
- Professionalism
- Interpersonal skills
- Curriculum development
- Professional ethics
- Educational leadership
- Training program development
- Leadership development
- Public speaking
- Equipment demonstration
- Performance evaluation
- Test administration
- Instructional design
- Certification training
Accomplishments
- Used Microsoft Excel to develop Driver Associates spreadsheets, and record Various information.
- Collaborated with team others in the development of Driver Training Curiculum.
- Achieved 100% participation by completing training material with accuracy and efficiency.
- Achieved increased understanding of Driver Training material by introducing and updating presentations for Instructional tasks.
- Supervised team of 1 to 80 staff members for daily activities and working assignments.
Certification
- Doctor of Theology – Ordination / Doctorate, Grand Canyon University / Universal Life Ministries
- Master of Business Administration, International Business Management Institute of Germany, 12/01/19
- Bachelor of Science – Business Management
- Bachelor of Science – Graphic Arts – Design and Layout
- Bachelor of Science – Business Accounting
- Arizona Board of Massage Therapists
Areasofinterestskills
- Personal Training/Evaluation
- Performance Reviews
- Situation Assessment
- Team Leader Ability
- Full System Knowledge
- Microsoft Office Skillset – Professional
Timeline
- Doctor of Theology – Ordination / Doctorate, Grand Canyon University / Universal Life Ministries
- Master of Business Administration, International Business Management Institute of Germany, 12/01/19
- Bachelor of Science – Business Management
- Bachelor of Science – Graphic Arts – Design and Layout
- Bachelor of Science – Business Accounting
- Arizona Board of Massage Therapists
Driver Trainer L3 Level
Amazon
Warehouse Associate L1 Level
Amazon
Team Lead / Assistant Manager Credit Consultant
Lexington Law Firm / Progrexion
Senior Closer
Digital Risk for Wells Fargo Home Preservation
Ph.D. - PHD
Grand Canyon University
MBA - MBA
International Business Management Institute
Associate of Science -
Arizona School of Massage Therapy
Bachelor of Science - Business Management, Graphic Arts, Business Accounting
Kennebec Regional Vocational Technical Center
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