Summary
Overview
Work History
Education
Skills
Timeline
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Kyle Reek

Muskegon

Summary

Dynamic and customer-focused professional with extensive experience at WESCO, excelling in product recommendations and conflict resolution. Proven ability to enhance customer satisfaction through attentive service and effective issue resolution. Skilled in point of sale operations and inventory management, consistently achieving high levels of accuracy and efficiency.

Overview

4
4
years of professional experience

Work History

Cashier

WESCO
10.2023 - 04.2025
  • Greeted customers entering store and responded promptly to customer needs.
  • Answered questions about store policies and addressed customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.
  • Restocked and organized merchandise in front lanes.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Built relationships with customers to encourage repeat business.
  • Stocked, tagged and displayed merchandise as required.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Processed refunds and exchanges in accordance with company policy.
  • Used POS system to enter orders, process payments and issue receipts.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Responded promptly to requests for assistance, spills and customer inquiries.

Foods Associate

Michigan's Adventure Amusement Park
07.2021 - 09.2023
  • Cooked food per standard recipes with understanding of safe temperatures and cooking procedures.
  • Implemented and maintained quality control processes.
  • Cleaned tools, plates, trays, and areas according to requirements.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Developed and maintained positive relationships with customers to enhance service.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.

Prep Chef

Marriot Hotel
09.2022 - 04.2023
  • Maintained well-organized mise en place to keep work consistent.
  • Observed different kitchen chefs' preparation of sauces, breads, and other items to gain knowledge in diverse cooking and baking techniques.
  • Prepped daily menu items to quickly deliver upon request.
  • Signed for deliveries, checked items into inventory and stocked goods into proper locations.
  • Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
  • Ordered new ingredients and supplies to meet expected needs.
  • Placed orders to restock items before supplies ran out.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Stocked and rotated food items according to expiration dates.
  • Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
  • Pushed, pulled and transported large loads and objects.

Education

High School Diploma -

Orchard View High School
Muskegon, MI
06-2020

Skills

  • Product restocking
  • Returns processing
  • Drawer balancing
  • Attention to detail
  • Customer service
  • Product recommendations
  • Conflict resolution
  • Point of sale operation
  • Ordering and stocking
  • Team collaboration
  • Guest inquiries
  • Inventory control
  • Inventory management
  • Customer assistance
  • Data entry
  • Cleaning and sanitizing
  • Clear communication
  • Issue resolution

Timeline

Cashier

WESCO
10.2023 - 04.2025

Prep Chef

Marriot Hotel
09.2022 - 04.2023

Foods Associate

Michigan's Adventure Amusement Park
07.2021 - 09.2023

High School Diploma -

Orchard View High School

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