Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Kyle Rees

Customer Success Manager
McKinney,Tx

Summary

Dynamic and results-driven sales professional with 10+ years of expertise in Account Management and customer relationship building. Seeking a challenging position within a growing organization where I can leverage my exceptional interpersonal and communication skills to drive growth, enhance client satisfaction, and contribute to the overall success of the team.

Overview

13
13
years of professional experience
4
4
years of post-secondary education

Work History

Account Manager/Executive

Istation
1 2017 - Current
  • Responsible for renewing and growing customer base while fostering enduring relationships through dedication and strategy to enhance clients experience and value
  • Expand business with current districts while maintaining a consultative and trusted relationship through the entire sales cycle
  • Maintained consistent 85% or higher customer retention rate year over year
  • Exceeded 2018 quota by 110%
  • Helped develop and implement renewal cycle/strategies that helped increase overall team performance.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success

Account Representative/Manager

Edmentum
11.2012 - 01.2017
  • Responsible for enhancing and building relationships with existing customers through a systematic customer life cycle process
  • Manage customers at all stages of the sales cycle from identification to sales closure
  • Prepare and deliver virtual presentations
  • Accurately assess and analyze customer needs and identify appropriate solutions
  • Number one Q-3 revenue generating K-12 salesperson in 2014
  • Chosen to participate in the Inside Sales Advisory Team by management every year.
  • Conducted quarterly business reviews with clients, identifying areas of growth and potential risks to their accounts
  • Developed strong relationships with key decision-makers within client organizations, positioning the company as a trusted partner

Customer Relations Associate

Archipelago Learning/Study Island
02.2012 - 11.2012
  • Address Client concerns promptly, ensuring a seamless resolution process
  • Liaison between client concerns and internal teams facilitating effective communication and resolution of issues
  • Earned customer service top performer award within 2 months of being in the role.

Education

Bachelor of Arts - Sociology

University of North Texas
Denton, TX
08.2005 - 05.2009

Skills

Build and maintain a territory plan that generates a full sales pipeline (3-5x goal), using Salesforcecom, from prospecting to close in a defined territory of accounts and take full ownership of the territory

Develop and execute strategies to drive account growth, revenue, and overall client portfolio Facilitating at least 25% customer revenue growth year over year

Develop and implement retention strategies to fortify long-term customer relationships

Independent with strong work ethic and self-discipline

Organized with proven ability to handle multiple tasks or projects with reliability, speed, and follow through

Proficient with computer software including Microsoft Office, Google Suite, Salesforce, and Zoom

Possess strong listening skills with the ability to diagnose issues and provide solutions

Detail-oriented with strong analytical and organization skills

An effective territory manager with a history of success

Consistently informed clients about important industry trends, new opportunities, and potential impacts on their district

Effective product presentations through web based platforms such as Zoom and Google Meet

Websites

Timeline

Account Representative/Manager

Edmentum
11.2012 - 01.2017

Customer Relations Associate

Archipelago Learning/Study Island
02.2012 - 11.2012

Bachelor of Arts - Sociology

University of North Texas
08.2005 - 05.2009

Account Manager/Executive

Istation
1 2017 - Current

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Kyle ReesCustomer Success Manager