Kyle Regan
New York,NY
Summary
Professional Skills Anything around budget management and/or people management? What is "servicing" Product Management, Partner Management, Product Development, Servicing, Compliance, Coaching, Problem Solving
Overview
14
14
years of professional experience
Work History
Sr. Manager – Travel Insurance Product & Partner Management
American Express
07.2022 - Current
- Define the servicing, marketing and regulatory roadmap for our travel insurance offerings (~$115M annual revenue)
- Created a multi-channel marketing strategy across Consumer, GCS and TLS resulting in 20M+ impressions per year
- Developed educational videos explaining our more complicated productsI feel like explaining 'complicated products' seems a bit condescending
- 27% NPS improvement is good!
- Do you also have a sense of scale i.e., reach or $ to customers and improve satisfaction scores by 27%+
- CoachedManaged
- Mentored
- Developed
- An MBA intern during a project evaluating our search engine marketing strategy, resulting in an offer
Sr. Manager – MyCredit Guide Product & Partner Management
American Express
08.2021 - 06.2022
- Expanded AXP’s credit and privacy monitoring partnership with TransUnion providing 8M+ CMs a best in class product
- Sourced and launched 'Dark Web Monitoring' to grow the scope of the offer and doublingI think numbers are more eye grabbing
- Want to say 2x'ed
- Our overall enrollments
- Launched a landing page marketing carousel to minimize customer fatigue and maximize ROIs for our 2M+ monthly visitors
- Executed ESG initiatives including an HBCU & Zogo Partnership to provide financial education to underserved communities
Sr. Manager – Home Lending Product & Partner Management
American Express
05.2020 - 01.2021
- Launched the expansion of our dual partner mortgage providing $128M in partner funded value to our customers to date
- Negotiated a marketing agreement with two mortgage companies to comply with referral program regulations
- Optimized the existing customer journey by minimizing customer data entry and eliminating the biggest cause for complaints
Sr. Manager – US Consumer Product Alignment
American Express
02.2019 - 04.2020
- Developed seamless online product transfer journey to reactivate disengaged Card Members on our legacy card products
- Created the first ever MR to Cash Back rewards change capability allowing for CM rewards flexibility to match their needs
- Developed a lifecycle incentive strategy, reducing acquisition costs by 66% with higher enrollment levels similar spend levels.This sounds a bit confusing
Manager – Global Merchant Pricing, U.S. Strategic Initiatives
American Express
12.2017 - 02.2019
- Launched a new discount revenue pricing construct for merchants which delivered $1B+ in incremental revenue to date
- Coached 300+ Client Managers on new Product Based Pricing talk track of aligning pricing to the value AXP delivers
- Created end t2o end testing requirements with Tech teams to ensure a smooth roll out of the new tech infrastructure
Analyst – Global Merchant Pricing, Small Merchants
American Express
02.2016 - 12.2017
- Launched a new fee monetizing our payment currency flexibility program for our international merchants
- (~$20M+ revenue)
- Led Uber’s global pricing contract negotiatioVery cool! n, supporting the successful launch of embedded Uber credits for AXP cards
- Partnered with Client Management teams creating innovative pricing offers to support AXP merchant acceptance goals
Analyst – Alternative Investment Services
J.P. Morgan Chase & Co.
07.2013 - 01.2016
- Managed ongoing relationships with Private Bank clients invested in 50+ funds (Assets Under Administration ~$500M)
- Created an automated statement process with a vendor, doubling customer satisfaction scores and eliminating errors
Intern – Trade Support – Credit Exotics & Hybrids
J.P. Morgan Chase & Co.
06.2012 - 01.2013
- Supported credit default swap traders by monitoring the trading desk’s exposure in partnership with risk teams
Intern – Office of Chief Information Officer – Improvement & Turnaround Team
J.P. Morgan Chase & Co.
06.2011 - 01.2012
- Executed strategic restructuring initiatives within the technology organization as part of an internal consulting team
Education
Bachelor of Science - Finance
Quinnipiac University
Hamden, CT01.2013
Skills
- Product Management
- Partner Management
- Product Development
- Servicing
- Compliance
- Coaching
- Problem Solving
Timeline
Sr. Manager – Travel Insurance Product & Partner Management
American Express
07.2022 - Current
Sr. Manager – MyCredit Guide Product & Partner Management
American Express
08.2021 - 06.2022
Sr. Manager – Home Lending Product & Partner Management
American Express
05.2020 - 01.2021
Sr. Manager – US Consumer Product Alignment
American Express
02.2019 - 04.2020
Manager – Global Merchant Pricing, U.S. Strategic Initiatives
American Express
12.2017 - 02.2019
Analyst – Global Merchant Pricing, Small Merchants
American Express
02.2016 - 12.2017
Analyst – Alternative Investment Services
J.P. Morgan Chase & Co.
07.2013 - 01.2016
Intern – Trade Support – Credit Exotics & Hybrids
J.P. Morgan Chase & Co.
06.2012 - 01.2013
Intern – Office of Chief Information Officer – Improvement & Turnaround Team
J.P. Morgan Chase & Co.
06.2011 - 01.2012
Bachelor of Science - Finance
Quinnipiac University
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