Kyle-Reginald Giscombe
Spring
Summary
Dynamic kitchen leader with extensive experience at Lupe Tortilla, excelling in staff supervision and cost control. Proven track record in enhancing customer satisfaction through effective event coordination and conflict resolution. Skilled in inventory management and employee training, fostering a collaborative team environment to achieve operational excellence.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Head Kitchen Department Manager
Lupe Tortilla
Shenandoah
06.2022 - Current
- Supervise and train staff, ensuring proper implementation of service standards.
- Monitor and control all costs associated with staffing and operations.
- Managed inventory levels by monitoring stock levels, and ordering supplies as needed.
- Develop and implement marketing and promotional plans for special events.
- Coordinate and plan special events to increase customer satisfaction.
- Handle customer complaints and inquiries.
- Scheduled and monitored the performance of kitchen personnel to ensure adherence to established policies and procedures.
- Provided guidance and direction to team members when necessary in order to optimize productivity levels.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Used learning tools and programs to develop and maintain knowledge of food products, promotions and sales functions.
- Planned kitchen staff schedules to maximize coverage and encourage collaboration.
Delivery Driver
Amazon
Spring
12.2021 - 06.2022
- Responsible for loading and unloading packages on/off delivery vehicle
- Delivered packages to customers promptly and efficiently
- Completed delivery paperwork, such as delivery receipts and proof of delivery documents
- Maintained delivery vehicle in good working order and reported any maintenance issues to the appropriate department
Server
Lazy Dog Restaurant
Spring
07.2019 - 11.2019
- Balanced multiple tables while providing excellent service
- Presented menu and provide detailed information when asked
- Took accurate food orders using POS ordering software
Server/Line Cook
Cotton Patch Cafe
Spring
12.2018 - 09.2019
- Set up and stocked stations with all necessary supplies
- Cooked menu items in cooperation with the rest of the kitchen staff
- Ensured that food came out simultaneously in quality/timely fashion
- Comply with nutrition and sanitation regulations and safety standards
Education
HS Diploma -
Klein Collins HS
Spring, TX05.2018
Skills
- Staff supervision
- Cost control
- Inventory management
- Event coordination
- Customer feedback
- Performance monitoring
- Team collaboration
- Food safety
- Service standards
- Employee training
- Conflict resolution
- Problem solving
Certification
- Manger Food Handlers and Tabc
Timeline
Head Kitchen Department Manager
Lupe Tortilla
06.2022 - Current
Delivery Driver
Amazon
12.2021 - 06.2022
Server
Lazy Dog Restaurant
07.2019 - 11.2019
Server/Line Cook
Cotton Patch Cafe
12.2018 - 09.2019
HS Diploma -
Klein Collins HS
Similar Profiles
MICHAEL HELMUS IIIMICHAEL HELMUS III
Assistant Managing Partner at Lupe TortillaAssistant Managing Partner at Lupe Tortilla
EVA MUSGRAVEEVA MUSGRAVE
Server at Lupe TortillaServer at Lupe Tortilla
Jason BadgerJason Badger
Restaurant Busser at Lupe Tortilla FactoryRestaurant Busser at Lupe Tortilla Factory
Corrine MartinezCorrine Martinez
Director of Marketing at Lupe TortillaDirector of Marketing at Lupe Tortilla
Jerald Alfred Jr.Jerald Alfred Jr.
Truck Driver at XLR8 DeliveryTruck Driver at XLR8 Delivery