Screen passengers, cargo, and luggage for prohibited or dangerous items aimed at ensuring safety and compliance with TSA regulations
Maintain smooth passenger traffic flow through airport security checkpoints, minimizing delays and ensuring timely processing
Contributed to preserving airport security and safeguarding the well-being of all passengers
Monitored and enforced security measures to maintain a safe environment for travelers and staff
Student Trainee Park Guide
Shiloh/Corinth National Military Parks
03.2024 - 08.2024
Interpretive Guidance, Visitor Engagement, Educational Material Development, Customer Service Excellence, Historical Research, Educational Program Delivery
Provided interpretive guidance to park visitors, enhancing their understanding and appreciation of the park's history and significance
Engaged with visitors at the education center and information desk, providing assistance, information, and recommendations to enhance their overall experience
Contributed to the creation of brochures and educational materials, ensuring accurate and compelling content to convey the park's historical significance
Managed transactions at the gift shop, delivering friendly and efficient service while supporting revenue-generating initiatives for the park
Conducted in-depth research on regimental units, assisting visitors in locating troop positions on the battlefield and contextualizing key historical events
Developed and delivered educational programs focused on the Battle of Shiloh and the Battle of Corinth, offering insights into pivotal historical moments
Long-Term Social Studies Substitute Teacher
Clay County District / Roane County School District
08.2023 - 03.2024
Classroom Management, Lesson Planning & Delivery, Student Progress Tracking, Adaptation to Learning Styles, Educational Reporting, Student Engagement & Relationship Building
Developed detailed reports to keep permanent teachers informed of students' progress and achievements
Maintained up-to-date records and managed all related administration to ensure optimal workflow and efficiency
Cultivated a learning-focused environment by supervising classroom behavior and building strong professional rapport with students
Planned and taught engaging lessons to a diverse group of students, adapting to their needs and learning styles
Enhanced classroom engagement by formulating and implementing creative lesson plans and developing dynamic learning materials
Directed all aspects of front desk management and administrative support, ensuring efficient operations with confidentiality and professionalism
Managed daily guest sign-ins, equipment and game coordination, facility openings and closings, and mail distribution
Contributed valuable insights during staff meetings, in-service training sessions, and seasonal training programs, supporting staff development
Responded promptly to emergency situations, such as severe weather, ensuring the safety and well-being of residents
Enforced university policies, procedures, and regulations, maintaining fairness and consistency in their application
Built and strengthened collaborative relationships with Housing and Residence Life staff members, fostering a supportive environment
Maintained and updated residence hall records and desk responsibilities, ensuring accuracy and compliance with mandatory reporting requirements
Cultivated a welcoming environment by providing assistance to residents, responding to queries via phone and in-person, and offering support for lockouts, enhancing resident satisfaction/experience
Conducted research, evaluated, and tagged artifacts, contributing to site visits and preservation activities to maintain the integrity of historical sites
Provided administrative support to ensure efficient workflow, including organizing files, maintaining records
Assisted in transferring historical information to the National Register, ensuring long-term preservation and accessibility
Led interviews to uncover new information and advance research on proposed historical sites, facilitating informed decisions for preservation
Executed detailed historical research at multiple sites and public displays, completing West Virginia Historic Property and Cemetery Inventory forms
Crew Worker
McDonald's
11.2020 - 07.2022
Customer Service Excellence, Supply Chain Management, Operational Compliance, Team Collaboration, Staff Leadership & Training, Customer Relationship Management
Coordinated with customers to record and prepare orders, overseeing all aspects of supply management
Ensured adherence to company policies, regulations, and standardized procedures to maintain operational consistency
Enhanced restaurant cleanliness and fostered a welcoming, customer-focused environment that encouraged repeat business
Collaborated with a diverse team to translate business targets into measurable results, aligned with company objectives
Improved customer service and satisfaction through a respectful, engaging attitude, leading to positive feedback and a strong customer base
Led staff members in completing a variety of daily tasks, including food preparation, equipment operation, and order management, ensuring high standards of excellence and precision
Leadership Development Intern
Hershey Park
05.2021 - 08.2021
Communication, Critical Thinking, Team Collaboration, Operations Management, Customer Service, Time Management
Gained valuable experience and cultural knowledge by engaging in Shippensburg University's professional networking events and a 12-week creative leadership program
Strengthened skills in communication, critical thinking, team collaboration, and operations management
Delivered a memorable guest experience by educating visitors on the park's history while demonstrating exceptional customer service, time management, and safety skills
Historical Intern
Milford Community House / Pike County Chamber of Commerce / The Columns Museum
05.2019 - 08.2019
Engaged in museum tours, leveraging cultural and historical knowledge, artifacts, replenishing brochures, and records to captivate visitors
Participated in preservation meetings and contributed valuable insights for site protection strategies
Investigated historical landmarks and attractions to educate guests, providing comprehensive responses to detailed inquiries
Managed military antiquities spanning the 18th and 19th centuries ensuring preservation and educational outreach
Timeline
Transportation Security Officer
West Virginia Yeager International Airport
08.2024 - 03.2025
Student Trainee Park Guide
Shiloh/Corinth National Military Parks
03.2024 - 08.2024
Long-Term Social Studies Substitute Teacher
Clay County District / Roane County School District
08.2023 - 03.2024
Desk Receptionist
Kutztown University
08.2022 - 12.2022
Historical Research Intern
West Virginia State Historic Preservation Office
05.2022 - 08.2022
Leadership Development Intern
Hershey Park
05.2021 - 08.2021
Crew Worker
McDonald's
11.2020 - 07.2022
Historical Intern
Milford Community House / Pike County Chamber of Commerce / The Columns Museum
Mechanical Engineering Section Head at Airport International Group (AIG) – Queen Alia International AirportMechanical Engineering Section Head at Airport International Group (AIG) – Queen Alia International Airport