Kyle Richards

• Managed a caseload of ~150, dozens of which were assigned to myself
• Managed a team of 10 personnel in 2 counties
• Managed client database, including troubleshooting, maintenance, updates and report generation.
• Communicated federal objectives across all divisions through regular correspondence and scheduled status updates.
• Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
• Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
• Addressed questions and managed communications with patients and insurance agents, health educators, clinicians, exc.

• Developed and implemented new protocols to increase departmental efficiency
  - Increased psychometric data collection by >200% in first 5 months (~385 tests/month)
  - Increased departmental clinical caseload by >80% in first 5 months (~120 cases/month)
  - Reduced average case turn-around from 7 days to 2.5 in first 5 months
• Assigned cases to 4+ psychologists, consulted on testing administration plans, managed scheduling for testing, clinical interviews, feedback sessions, exc.
• Proctored, supported patients into 80+% first attempt testing completion rate (up to 18 simultaneous)
• Reported any behavioral, psychometric concerns of potential self-harm/suicidal ideation
• Developed and maintained tracking system, databases for up to 80 cases daily
• Scored and re-scored up to 8,000 data items/day with 99+% accuracy
• Compiled data findings into pre/post graphs, tables and written reports to inform patients, clinical staff of treatment progress
• Managed testing material and office supply inventory, order placement, payment, and distribution for our department
• Collaborated with psychologists/multidisciplinary teams regarding unique patient factors

During concerts:

• Maintained a safe and enjoyable environment for 1,500+ guests

• Cleaned, rearranged, and restocked the venue between events

During weddings, banquets, exc.:

• Provided food, beverages, and other hospitable services to guests

• Participated in the guest experience, such as murder mysteries

• Managed and recorded multiple simultaneous experimental procedures
• Analyzed various microscopic, behavioral, and theoretical data sets
• Performed Barnes Maze mouse trials, perfusion neural surgeries, DNA testing, and cultured stem cells
• Presented results and future directions to peers in weekly meetings

• Provided food, beverages, and other hospitable services to guests
• Trained new employees in all tasks relevant to their position

• Main representative force in the Conyers/Covington, GA region
• Traveled ~1,000 miles/week attending to customer needs across the greater Atlanta and Macon areas
• Maintained a working knowledge of my ~125 customers and 7 major brands
• Accepted, prepared, and delivered orders to customers. Collected payments and product returns

• As a "floating" technician, I worked in ~20 different pharmacies across the greater Akron, OH area
• Quickly adapted to new teams, procedures, and inventory
• Personally responsible for receiving, accounting for, and restocking drug inventory in each pharmacy

• Received and processed up to 300+ applications daily
• Screened applicants for experience and evaluated past campaigns
• Performed background checks for fraudulent claims and activity
• Maintained a necessary working knowledge of the international political sphere
• Provided daily records of each applicant, decision, rationale, and assignment

• Provided food, beverages, and other hospitable services to 100+ guests in 4 theaters simultaneously

• Supervised car wash personnel
• Sole salesman for promotional offers
• Serviced vehicles with oil changes, tire rotations, part replacements, exc.
• Detailed vehicle interiors and exteriors