Kyle Rickey
Carmel,Indiana
Summary
Versatile Director level Manager specializing in operational management, inventory control, capacity planning, and big picture thinking. Skilled at planning, implementing and overseeing key improvements to drive business growth and efficiency. History of cultivating an open culture with free exchange of information. Pursuing new professional challenges with a growth-oriented company.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Senior Manager, Process Improvement
Green Rabbit (acquired by Performance Food Group in October 2023)
2023.02 - Current
- Drove process improvements throughout warehouse generating over 3 million in cost savings in first six months
- Rolled out multiple safety, quality productivity initiatives throughout the network
- Implemented training plan and structure through the network including creation of SOPs for all warehouse functions (over 60 SOPs generated)
- Implemented labor planning and tracking structure to drive overall CPU from 2.15 down to a 1.25 average
- Created 5s standard for building and installed standard work throughout the Whitestown facility driving improved safety rating from 54% up to 87% in first 90 days
- Completed full CAD layout of manufacturing groom including installation of 60,000 sq Feet of racking
- Installation of mailer fulfillment process (14 stations, gummy sorter, 2 wave craft machines, auto mailer machine and breakroom)
- Created and defined manufacturing process for all warehouse supplies (60 million on hand of corrugate and inserts) for daily demand and future on hand supply needs
- Created over 20 reports for daily KPIs and OKRs for the network to better monitor sites daily/weekly/monthly performance
- Rolled out zone picking process through network including installation of cart build process and defining each specific pick zones throughout the buildings
- Utilized velocity reporting to drive reduction in replenishments throughout the network by creating full pallet space instead of hand stacked bins resulting in a cost savings of $210k annually.
Associate Director of Quality
Chewy
2021.08 - 2023.02
- Lead continuous improvement and quality projects to fill online orders for fresh and frozen pet foods, pet products, and pet pharmaceuticals
- Execute Operational Excellence Systems across the U.S
- Central region of Ohio, Florida, Texas, and Indiana
- Previously supported the west coast including 6 sites, including 4 pharmaceutical sites following all FDA regulations
- Launched a new pharmaceutical site
- Principal group leader in quality including Lean and Six Sigma execution and methodologies
- Successfully mobilize and engage teams towards a culture of continuous improvement
- Designed a multi-year road map, encompassing a re-launch of Chewy’s quality program across 17 fulfillment centers resulting in a $20 million cost savings opportunity
- Utilize Value Stream Management, Problem Solving, and Capability Building to identify and advance projects that allow dynamic progress towards meeting strategic and operational goals
- Meet financial targets by driving Kaizen funnel processes and measuring KPIs
- Participate in succession planning
- Currently building a highly engaged team of diverse talent through hiring, inclusion, mentoring, training, development, coaching, performance reviews, and corrective coaching plans
- Meet with inventory control operations managers to review reports and root cause analysis action items
- Strategically improved department communications by standardizing written responses for teams to respond to leadership questions regarding metrics reports result
- Improved high defect processes by hosting lunch and learns and publishing playbooks for staff
- Increased Chewy’s leadership team competency of Lean and Six Sigma concepts through training and mentoring
- Developed and fostered new network standards for core quality initiatives
- Responsible for tracking, weighing, and measuring all inbound inventory.
- Fostered a culture of continuous improvement by encouraging staff to share innovative ideas and providing resources for professional development.
Senior Operations Manager
Amazon
2019.06 - 2020.08
- Relocated to Chicago, Illinois as a result of a promotion to manage warehouse operations of 2,000 employees and 20 managers
- Managed trucks and communications with other sites including on time scheduling
- Primary contact for Prime Day operations
- Achieved record setting building capacity of 112% during peak season including 2.1 million unique ASINs
- Improved the topography and inventory allocation by creating a hybrid cross-dock separating product into six different trailers, resulting in a cost savings of $100K
- Increased building pallet space by 7% by successfully piloting a $9 million rack project
- Made innovative improvements to dock processes that were ultimately adopted across all sites
- Deployed heightened health safety protocols for new COVID standards
- Trained staff to wear masks, separate by 6-ft, and utilize plastic barriers
- Responsible for monitoring cameras, addressing violations, and to create safer work and leisure spaces
- Also, established network initiatives for essential COVID trailers that contained government prioritized products (masks and gloves).
Operations Manager
Amazon
2018.10 - 2019.06
- Promotion to Warehouse Operations Manager after the completion of the Amazon Leadership Development Program
- Top level leader, responsible for 400 outbound pick, pack, and ship team members
- Managed 13 Tier III associates from various divisions including: hazmat, ICQA, Vendor Returns/WHD, and ISS
- Responsible for staff engagement, development, and performance reviews
- Partnered with HR to create and set requirements for a new promotional track for staff for job level L5 to L6
- Increased building capacity by 20% YOY
- Achieved the highest safety rating recorded for outbound Thru Put Per Hour (TPH) of 33.3
- Enhanced concessions reporting based on feedback from customer service.
Regional Continuous Improvement Manager
Amazon
2018.01 - 2018.10
- Traveled 85% of the time to lead continuous improvement site coordinators across 9 sites including: Michigan, Illinois, Arizona, Nevada, California, Texas, Indiana, Ohio, Pennsylvania, Florida
- Developed and launched the Quality Advocacy Program over 2 years to 33 buildings in non-sort networks (bulk products), achieving $20 million in realized cost savings through continuous improvement projects lead thru Lean and Six Sigma methodologies, which allowed teams to identify solutions to save money
- Individually led teams ranked #1 and #3 out of all the buildings, delivering an astonishing $5.8 million in direct cost savings to the company
- Deployed a program to assist in 50 promotions across the organization including 13 employees from direct reports (highest among all sites)
- Identified as a high potential by leadership
- Accepted into the Amazon Leadership Development Program.
- Coached team members on effective problem-solving techniques, empowering them to drive improvements independently.
Area Manager
Amazon
2013.09 - 2016.09
- Managed a sub-site building, overseeing specialized shipping with distinctive processes for a small Amazon company including inbound and outbound inventory control
- Delivered thoughtful application of leadership principles to support the development of the process assistant into the Amazon Leadership Development program chosen as 1 (of 4 graduates) out of 44
- Set new metrics records for: total volume of inbound product processed, % of building capacity, reduced safety incidents, productivity performance
- Building IND3 earned a perfect score in Inventory Record Defect Rate 3 times in a 5-month span, becoming only the 2nd building in company history to record a perfect score
- Accepted a short-term (7-month) stretch assignment, to work at another site as an established leader, to focus on the training and development of new Area Managers and new Operations Managers
- Identified an opportunity to increase capacity for awkward items (example: fishing poles)
- Developed measurements and standards for custom barrel bins
- Partnered with procurement to solicit a vendor to purchase custom bins and worked with maintenance for installation
- This solution resulted in adding inventory capacity for an additional 700 ASINs products
- Became a subject matter expert in Putty, a LINUX based inventory computer system.
Logistics Manager
Nordstrom
2004.01 - 2013.01
- Promoted to Logistics Manager in 2010 after working in various positions including stock team, sales, maintenance, alterations, and shoeshine
- One of 3 managers that worked towards the Grand Opening of the new Nordstrom in the St
- Louis Galleria
- Participated in a cohesive effort to identify top candidates within 300 cross-functional job interviews to strategically place incumbents in the right job and on the right team
- Managed 15 stock team members, tracking store inventory, managing the receiving dock, web fulfillment, delivering packages, and partnering with loss prevention on profit and loss
- Team ranked #1 out of 117 stores for shrinkage @ 0.26% and ranked 12th for web fulfillment
- Managed inventory for 50 million dollars in high-end brand name and designer retail products.
Computer & Equipment Technician
Eli Lilly & Company
2003.01 - 2008.01
- Hired full time after 2 years of paid summer student internship
- Prepared end-of-life computers for refurbishing and resale by creating an inventory system, removing and clearing memory sticks/ hard drives, testing, sorting, and recycling
- Reduced computer testing cycle time, ultimately allowing an increase in inbound volume
- Partnered with management to convert department into a profit center generating 300K in revenue
- Responsible for warehouse logistics and delivering recycled materials to the salvage yard.
Education
Bachelor of Arts - Media Arts: Cultural Studies
Butler University
Indianapolis05.2008
Skills
- Engagement
- Supply Chain
- Multi-Site Operations
- Servant Leadership
- Inventory Control, Quality
- Training & Development
- Six Sigma/Lean
- Continuous Improvement
- Data Analysis
- Web Fulfillment
- Strategic Planning
- Cross-Functional Collaboration
- Operations Management
- Data Analytics
Certification
- Cherry Picker
- RSS
- Certified Training Facilitator
- Double Walkie
- I-Ship
- Cyber Security Awareness
- Fork Truck
- Actuate
- Hazardous Energy Control
- Forklift
- Minitab
- Lean Six Sigma Foundation
- Powered Industrial Trucks (PIT)
- Data Scan
- Security Essentials
- Sit Down Counterbalance
- Microsoft Office Applications
- Workplace Security in Action
- Certified PIT trainer (Crown certification)
- Stand Up Reach
- RMS
- Turret
- MAW1000
- SharePoint
- Linux
- SQL (basic)
- NetSuite
- Numima/RDS
References
Available Upon Request
Community Service
- Neighborhood Volunteer
- Damar Services
- Carmel Schools PTA
- Meals on Wheels
- Girl Scouts of America Supporter
- Butler University Alumni
- Northview Christian Church
- Carmel Dad’s Club
- International Cooperating Ministries
Timeline
Senior Manager, Process Improvement
Green Rabbit (acquired by Performance Food Group in October 2023)
2023.02 - Current
Associate Director of Quality
Chewy
2021.08 - 2023.02
Senior Operations Manager
Amazon
2019.06 - 2020.08
Operations Manager
Amazon
2018.10 - 2019.06
Regional Continuous Improvement Manager
Amazon
2018.01 - 2018.10
Area Manager
Amazon
2013.09 - 2016.09
Logistics Manager
Nordstrom
2004.01 - 2013.01
Computer & Equipment Technician
Eli Lilly & Company
2003.01 - 2008.01
Bachelor of Arts - Media Arts: Cultural Studies
Butler University
- Cherry Picker
- RSS
- Certified Training Facilitator
- Double Walkie
- I-Ship
- Cyber Security Awareness
- Fork Truck
- Actuate
- Hazardous Energy Control
- Forklift
- Minitab
- Lean Six Sigma Foundation
- Powered Industrial Trucks (PIT)
- Data Scan
- Security Essentials
- Sit Down Counterbalance
- Microsoft Office Applications
- Workplace Security in Action
- Certified PIT trainer (Crown certification)
- Stand Up Reach
- RMS
- Turret
- MAW1000
- SharePoint
- Linux
- SQL (basic)
- NetSuite
- Numima/RDS
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