Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Kyle Robinson

Westtown,USA

Summary

Results-driven sales leader in the food, wine, and hospitality industry consistently achieving progressive growth and accomplishment. Proactive management style and strategic problem-solving abilities leading to surpassing challenging profit goals and continuously acquiring new customers. Tenacity in pursuing new revenue streams and implementing cost-cutting measures instrumental in increasing profits for previous employers.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Assistant General Manager

Wawa
10.2022 - Current
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Store did weekly volume of $240,000
  • Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.

Food and Beverage Multi Operations Manager

Applegreen
02.2020 - 10.2022


  • Planned and executed all operations against forecasted daily business volume.
  • Created positive culture to drive employee engagement and satisfaction.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and implemented business strategies to maximize food, beverage and merchandise sales.
  • Oversaw running of Starbucks, Burger King, Auntie Ann's, and building.

General Manager/Owner

Stable Bed And Breakfast
01.2007 - 01.2018
  • Created and executed a detailed business plan to own and operate successful Bed and Breakfast.
  • Raised over $200,000 in capital through investors to open up the Bed and Breakfast.
  • Provided excellent guest service which caused repeat bookings and increased profits.
  • Spearheaded development and launch of business management software system.
  • Managed Payroll and hiring.
  • Ordered and managed food and food service.
  • Worked closely with vendors to secure competitive pricing and increase profits.
  • Implemented reservation software to streamline bookings and customer service.
  • Managed inventory and food costs leading to increased profits year over year.

Manager

Starbucks/Target
01.2011 - 04.2013
  • Exceeded targeted sales goals each year.
  • Attended trade shows and sales conferences.
  • Handled the highest volume account in assigned territory.
  • Shared product knowledge with customers while making personal recommendations.
  • Maintained friendly and professional customer interactions.
  • Increased our whole bean coffee sales to 98% over previous year.
  • Instructed staff on utilizing suggestive selling techniques.
  • In charge of all ordering and inventory in the store.
  • Worked closely with multiple food distributers to maintain inventory and maximize profits.

Wine Director

Sullivans Steak House
04.2007 - 02.2010
  • Trained new staff members on wine and wine sales.
  • Demonstrated daily tastings with the staff to increase knowledge and increased over all wine sales.
  • Analyzed buying trends at each store location to identify appropriate mix of inventory items for top-tier sales.
  • Sourced new vendors and suppliers to boost product offerings and increase profit margins at each store location.
  • Increased overall wine sales each year and increased profit margin on bottles and glasses.
  • Created monthly wine dinners pairing food and wine.
  • Managed $300,000 budget for wine products, apparel and accessories for restaurant.

Head Server

Sullivans Steak House
03.2002 - 01.2007
  • Shared product knowledge with customers while making personal recommendations.
  • Maintained friendly and professional customer interactions.
  • Answered customers' questions regarding products, prices and availability.
  • Consistently adhered to quality expectations and standards.
  • Delivered exceptional, friendly and fast service.
  • Skillfully anticipated and addressed guests' service needs.

Education

Associate of Arts - Business Management

Boston University
Boston, MA

High School Diploma - General

Cushing Academy
Ashburnham, MA
06.1997

Skills

  • Fortune 500 company management
  • Self-sufficient
  • Proven Team Leader
  • Recognized for sales achievements
  • Analytical problem solver
  • Goal-oriented
  • Brand awareness development
  • Leadership
  • Sound knowledge of restaurant operations
  • Professional Sommelier
  • Payroll Management
  • Food Safety

Accomplishments

  • Maintained the highest volume account in assigned territory
  • Increased whole bean coffee product sales 89% in 1 year
  • Managed successful sales team increasing revenue from $352,000 to $422,400 in my first year
  • Increased restaurant wine sales from 31st out of 40 restaurants to 8th out of 40 by my first year end
  • Cut food cost and streamlined the order process at both Starbucks and the Bed and Breakfast
  • International Sommelier Guild Level 2

Certification

Serve safe certified.

CPR and first aid certified

Timeline

Assistant General Manager

Wawa
10.2022 - Current

Food and Beverage Multi Operations Manager

Applegreen
02.2020 - 10.2022

Manager

Starbucks/Target
01.2011 - 04.2013

Wine Director

Sullivans Steak House
04.2007 - 02.2010

General Manager/Owner

Stable Bed And Breakfast
01.2007 - 01.2018

Head Server

Sullivans Steak House
03.2002 - 01.2007

High School Diploma - General

Cushing Academy

Associate of Arts - Business Management

Boston University

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