Kyle Rogers
St. George's
Summary
Highly capable business professional bringing successful 17-year career, leveraging proven leadership and strategy skills in financial service roles within large and fast-paced corporations. Release-planning specialist trained in project management. Creative solutions architect with real-time problem-solving flexibility. Experience in creating operational efficiencies and assisting with strategic decision-making through streamlining of Customer Relationship Management systems.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Business Research & Intelligence Manager
Bermuda Business Development Agency (BDA)
09.2018 - Current
- Revamped the internal Customer Relationship Management System (CRMS) and aligned business development goals and objectives.
AVP, Central Deposits, Cash Vault & ATMs
Butterfield Group
06.2018 - 09.2018
- Aligned 3 functional teams of 25 full time employees and an additional 3 supervisors to achieve daily activities within key performance indicator expectations.
Private Banking Officer
Clarien Bank Limited
07.2016 - 04.2018
- Analyzed customer profiles to identify appropriate products and provide value-added approaches to client issues.
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
- Collaborated with compliance department to eliminate procedural errors and margin breaks.
- Developed strategies to grow client base and implemented appropriate sales plans to target prospective customers.
Operations Manager - Credit Services
HSBC Bank Bermuda Limited
04.2015 - 04.2016
- Introduced streamlining initiative reducing product delivery lead times by 30%, while also satisfying a regulatory finding.
Assistant Branch Manager, Sales
HSBC Bank Bermuda Limited
09.2013 - 04.2015
- Reduced staff turnover by 40% with two promotions opportunities for the team of five.
Product Manager
HSBC Bank Bermuda Limited
10.2011 - 09.2013
- Grew deposits in targeted customer segments by 4% over the period of 2 years.
Business Implementation Manager
HSBC Bank Bermuda Limited
10.2010 - 10.2011
- Delivery of cross product insurance and credit card solution to market.
Business Analyst
HSBC Bank Bermuda Limited
01.2009 - 10.2011
- Delivery of cost saving online statement initiative to reduce expenses by upwards of $100k per year.
Education
BA - Mathematics
Saint Mary's University
Halifax, Nova Scotia10.2005
Associates - Arts
Bermuda College
Paget, Bermuda05.2002
Skills
- MS Excel (macros, pivot tables, advanced formulas)
- MS Office (expert knowledge of the entire suite)
- Project & Visio Process Re-engineering - improved workflow to reduce lead times on product delivery
- Sales Management - managed most profitable sales team with highest sales numbers across the Bermuda network
- Project Management - have led cross functional teams from product inception to delivery
- Data Analysis - developed Annual Operating Plans and contact/leads/sales strategies across multiple product offerings
Accomplishments
Project Management Professional Designation
Certification
- Project Management Professional (PMP), Project Management Institute (PMI), 05/2019
- Certificate in Project Leadership, Management and Communication, George Washington University School of Business, 03/2010
- Certificate in Project Management Applications, ESI Education, 10/2009
Timeline
Business Research & Intelligence Manager
Bermuda Business Development Agency (BDA)
09.2018 - Current
AVP, Central Deposits, Cash Vault & ATMs
Butterfield Group
06.2018 - 09.2018
Private Banking Officer
Clarien Bank Limited
07.2016 - 04.2018
Operations Manager - Credit Services
HSBC Bank Bermuda Limited
04.2015 - 04.2016
Assistant Branch Manager, Sales
HSBC Bank Bermuda Limited
09.2013 - 04.2015
Product Manager
HSBC Bank Bermuda Limited
10.2011 - 09.2013
Business Implementation Manager
HSBC Bank Bermuda Limited
10.2010 - 10.2011
Business Analyst
HSBC Bank Bermuda Limited
01.2009 - 10.2011
BA - Mathematics
Saint Mary's University
Associates - Arts
Bermuda College
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