Kyle Ross
Bethlehem,PA
Summary
Dynamic and results-oriented professional with extensive experience in fast-paced environments, such as FedEx Ground, where I honed skills in shipping and receiving, and customer service. Excelled in teamwork and collaboration, significantly enhancing operational efficiency. Proven track record of exceeding performance expectations and implementing process improvements to boost productivity and customer satisfaction.
Overview
11
11
years of professional experience
Work History
Crew Member
Burger King/ GPS Hospitality
07.2024 - Current
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Trained new team members on procedures, customer service, and sales techniques.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Contributed to increased sales by upselling menu items and promoting special offers.
Package Handler
FedEx Ground
10.2023 - 04.2024
- Enhanced production efficiency by organizing labeling materials and maintaining a clean working environment.
- Improved label accuracy by meticulously checking product information and ensuring alignment with company guidelines.
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Assembled, sealed, and loaded packages into correct trucks.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Followed verbal and written instructions to properly move and ship products.
- Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.
- Maximized space utilization within trucks through effective stacking and arranging of packages, minimizing shipment delays.
- Boosted processing speed for outbound shipments, meticulously planning parcel arrangement in delivery vehicles.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
Labeled
Logical Logistixs
01.2023 - 03.2024
- Enhanced production efficiency by organizing labeling materials and maintaining a clean working environment.
- Improved label accuracy by meticulously checking product information and ensuring alignment with company guidelines.
- Increased customer satisfaction by accurately placing labels according to specific client requests and requirements.
- Contributed to overall team success by meeting or exceeding individual quotas for completed labeled products daily.
- Worked closely with cross-functional teams such as packaging and design departments to ensure seamless integration of the overall production process.
- Counted and recorded finished and rejected packaged items.
Forklift Operator
Alan Ritchey
07.2022 - 01.2023
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
- Demonstrated versatility in operating various types of forklifts, including sit-down, stand-up, and reach varieties, to accommodate different warehouse layouts and requirements.
- Coordinated with supervisors to prioritize tasks, ensuring the most urgent shipments were processed first.
- Coordinated with other lift truck drivers and production personnel to process orders efficiently.
- Conserved warehouse space through efficient stacking and placement of materials according to size, weight, and fragility requirements.
- Achieved high levels of product security by following best practices in cargo handling.
- Positioned lifting devices under, over or around loaded pallets or boxes to secure material or products for transport to designated areas.
- Adjusted machinery and notified supervisors of malfunctions.
Order Picker/ Cherry Picker
Phillips Pets
03.2021 - 03.2022
- Collaborated with team members to ensure timely completion of orders during peak demand periods.
- Excellent communication skills, both verbal and written.
- Performed proper lifting and handling techniques to maintain safe working environment.
- Built pallets and positioned orders on loading dock to safely pile and ship goods.
- Utilized forklifts and pallet jacks to transport orders and prepare for shipment delivery.
- Picked and packed order items.
- Received new stock and input values into computer system.
- Tracked production and quality control systems to proactively identify deficiencies.
- Completed daily pick lists accurately, ensuring all items were properly retrieved for shipment preparation.
- Transported goods between warehouse locations according to shipment and storage needs.
Independent Contractor
Josh’s Contracting
06.2020 - 07.2021
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Managed initial design, permitting, bids and budgets of construction projects.
- Maintained structural durability by properly installing reinforcement bars during construction processes.
- Operated various construction equipment and tools.
- Assisted in set construction when necessary, demonstrating versatility and teamwork skills.
Utility Worker
Johanna Foods
06.2020 - 09.2020
- Kept work area clean, neat, and well-stocked to maximize productivity.
- Demonstrated flexibility in adapting to changing priorities, assisting in emergency situations as needed while ensuring regular duties were still completed on time.
- Improved equipment longevity through rigorous preventative maintenance schedule, reducing need for costly replacements.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Reported issues to property manager so effective resolutions could be put into place.
- Optimized work readiness with effective gathering of parts and supplies in alignment with specifications.
- Detected and repaired machinery faults using electrical and manual testing methods.
- Completed preventive maintenance on machines to enhance production and maintain quality.
Utility Worker
Berry Plastics
12.2019 - 06.2020
- Kept work area clean, neat, and well-stocked to maximize productivity.
- Collected and disposed of trash and debris.
- Contributed to a positive work environment through effective communication and collaboration with colleagues across various departments.
- Verified that all safety procedures were followed while working on utility systems.
Truss Assembler
Builders FirstSource
09.2019 - 12.2019
- Contributed ideas for continuous improvement initiatives that resulted in reduced lead times for truss orders.
- Conducted thorough quality checks throughout the assembly process, detecting errors early to minimize rework efforts.
- Reduced waste material by optimizing cutting patterns and utilizing resources effectively.
- Maintained a clean, organized work area to facilitate efficient truss assembly processes.
- Rolled machines over truss to embed plates and used finish press to complete secure assembly.
- Placed connector plates at truss joints and hammered into place.
- Completed quality work using wood, metal and other materials.
- Assembled production parts with high degree of accuracy and precision using hand and power tools.
- Utilized blueprints, schematics and diagrams to accurately complete tasks.
- Verified part numbers and placed parts in appropriate shipping containers.
Lawn Care Technician
GTT Services
07.2018 - 09.2018
- Increased customer retention through exceptional communication skills and dedication to addressing concerns promptly.
- Boosted customer satisfaction by providing timely and efficient lawn care services tailored to individual needs.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Diagnosed lawn and garden issues and recommended targeted solutions.
- Performed equipment maintenance and repairs to keep tools functional for projects.
Shift Manager
Jimmy John’s
10.2017 - 07.2018
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Optimized shift operations to meet and exceed sales targets without compromising on service quality.
- Enhanced processes by pinpointing bottlenecks and working with supervisor to resolve.
Lawn Care Technician
GTT Services
06.2017 - 09.2017
- Increased customer retention through exceptional communication skills and dedication to addressing concerns promptly.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Maintained and serviced lawn care equipment to enhance longevity.
- Developed lasting customer relationships and grew network over time.
- Operated varied types of lawn care vehicles, following safety protocols to prevent accidents.
- Applied fertilizer and other nutrients to lawns to promote healthy growth.
- Enhanced lawn health by implementing customized care plans and treating specific issues such as weeds, pests, and diseases.
- Seeded, sodded and hydroseeded lawns to provide visually appealing outdoor space.
- Diagnosed lawn and garden issues and recommended targeted solutions.
- Educated clients on best practices for maintaining their lawns between service visits, fostering long-term relationships.
Independent Contractor
Universal Home Services
06.2016 - 03.2017
- Increased productivity by expertly utilizing hand tools, power tools, and specialized equipment during installation processes.
- Assisted sales teams in developing proposals for potential clients, showcasing the company''s expertise in blind design and installation services.
- Secured lasting wall structures by expertly fastening metal or wooden studs prior to drywall installation.
- Prepared groundwork for drain installation by expertly excavating trenches according to design plans while avoiding utility lines or structures.
- Achieved high levels of precision with expert use of hand tools, clamps, and other equipment for proper alignment during the tack welding process.
- Continuously expanded knowledge of industry advancements through ongoing professional development opportunities, ensuring up-to-date expertise in drywall installation methodologies.
- Increased project versatility by offering expertise in various installation methods, including welding, bolting, and fastening techniques.
- Performed expert finishing work with skills in carpentry and flooring.
Crew Member
Burger King/ GPS Hospitality
10.2015 - 06.2016
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Trained new team members on procedures, customer service, and sales techniques.
- Became familiar with products to answer questions and make suggestions.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Stocked shelves to organize aisles in assigned department.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Improved order accuracy by closely following preparation guidelines and double-checking orders before serving.
Sales Associate
Big Lots
08.2015 - 11.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Solved customer challenges by offering relevant products and services.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Collaborated with team members to achieve monthly sales targets.
Security
Six Flags Great Adventure
05.2014 - 09.2014
- Maintained respondent confidentiality by following strict data security procedures.
- Increased security measures led to reduction in vulnerability exploits.
- Conducted security audits to identify vulnerabilities.
- Maintained confidentiality and security of sensitive information to protect privacy and security of company data.
- Performed opening and closing duties to maximize building security.
- Ensured security of facility perimeter by conducting routine patrols.
- Improved overall security by implementing updated protocols and procedures.
- Mitigated potential security breaches by conducting periodic audits of security systems and recommending necessary upgrades.
- Oversaw area games to maintain security and compliance.
- Monitored door access and security cameras to provide safety and security of facility.
Dock Worker
Broadway Atlas Moving Company
06.2013 - 09.2013
- Upheld high-quality standards for all handled goods while meeting strict deadlines in a fast-paced work environment.
- Increased efficiency in loading and unloading cargo by utilizing proper equipment and techniques.
- Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
- Reduced risks of damage to cargo through careful handling and adherence to best practices in packaging and palletizing.
- Provided post-move support to address any questions or concerns clients may have had regarding the relocation process.
- Strapped items down over protective padding to secure throughout transportation.
- Maneuvered items carefully through narrow hallways and doorways to prevent damage.
- Cleaned and maintained truck and other equipment to maintain optimum working condition.
- Arranged items at destination according to customer requests and instructions.
- Surrounded items in cling film, padded blankets, and tape to protect from damage.
- Disconnected and reconstructed furniture by removing headboards from bed frames, unscrewing mirrors from dressers and reassembling tables.
- Prevented load shifting or damage by using bracing and strapping techniques.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Drove forklifts, pallet jacks and other equipment to move materials.
Education
High School Diploma - General Education
Note Dame High School
Lawrenceville, NJ06.2013
Skills
- Customer Service
- Teamwork and Collaboration
- Order Picking
- Shipping and receiving
- Warehouse Navigation
- Landscape maintenance
- Mechanical Knowledge
- Freight Handling
- Roofing
- Drywall
- Food prep
- Stocking
- Assembly
- Pallet stacking
- Forklift and Pallet Jack Operation
- Flooring construction
- Wooden Framework Construction
- Cherry Picker Experience
- Cash Handling
- Cleaning
- carpentry
Timeline
Crew Member
Burger King/ GPS Hospitality
07.2024 - Current
Package Handler
FedEx Ground
10.2023 - 04.2024
Labeled
Logical Logistixs
01.2023 - 03.2024
Forklift Operator
Alan Ritchey
07.2022 - 01.2023
Order Picker/ Cherry Picker
Phillips Pets
03.2021 - 03.2022
Independent Contractor
Josh’s Contracting
06.2020 - 07.2021
Utility Worker
Johanna Foods
06.2020 - 09.2020
Utility Worker
Berry Plastics
12.2019 - 06.2020
Truss Assembler
Builders FirstSource
09.2019 - 12.2019
Lawn Care Technician
GTT Services
07.2018 - 09.2018
Shift Manager
Jimmy John’s
10.2017 - 07.2018
Lawn Care Technician
GTT Services
06.2017 - 09.2017
Independent Contractor
Universal Home Services
06.2016 - 03.2017
Crew Member
Burger King/ GPS Hospitality
10.2015 - 06.2016
Sales Associate
Big Lots
08.2015 - 11.2015
Security
Six Flags Great Adventure
05.2014 - 09.2014
Dock Worker
Broadway Atlas Moving Company
06.2013 - 09.2013
High School Diploma - General Education
Note Dame High School
Similar Profiles
Kelvin ThorntonKelvin Thornton
District Manager at Burger KingDistrict Manager at Burger King
Robert TomberlinRobert Tomberlin
Restaurant General Manager at GPS Hospitality DBA Burger KingRestaurant General Manager at GPS Hospitality DBA Burger King
Jim DavisJim Davis
General Manager at GPS/Burger KingGeneral Manager at GPS/Burger King