Kyle Ross
Georgetown,TX
Summary
Collaborative professional dedicated to fostering an engaged and empowering work environment. Proven ability to exceed sales targets through effective employee performance monitoring and coaching. Skilled in recruiting, training, and developing new employees to align with brand and growth objectives. Strong problem-solving capabilities complemented by excellent communication skills and a friendly demeanor.
Overview
25
25
years of professional experience
Work History
Assistant Store Manager
The Home Depot Inc
Austin, Texas
01.2015 - 10.2024
- Managed daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored new and existing team members on customer service protocols and product expertise.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Coordinated inventory management to maintain optimal stock levels and organization.
- Implemented merchandising strategies to boost product visibility and sales performance.
- Resolved customer inquiries and complaints, fostering satisfaction and loyalty.
- Collaborated with department managers to enhance workflow efficiency.
- Monitored team performance, providing constructive feedback to support a positive work environment.
- Completed regular walk-throughs to identify and rectify issues affecting store presentation.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
Computer Technician
Fortress Systems Int.
Charlotte, NC
09.2007 - 12.2014
- Configured and installed hardware and software for client systems.
- Diagnosed computer issues using advanced troubleshooting techniques.
- Provided technical support to users through phone and email channels.
- Assisted clients in setting up and maintaining local area networks.
- Installed operating systems including Windows 7, 8, 10, Linux, and Mac OS X.
- Executed basic network troubleshooting and maintenance tasks.
- Maintained computer hardware, software systems, networks, and peripherals efficiently.
Manager
The Repair Center
Marion, NC
01.2000 - 12.2007
- Oversaw daily operations, ensuring efficient workflow and high customer satisfaction.
- Implemented process improvements to optimize service delivery and repair quality.
- Coordinated inventory management, maintaining adequate stock levels for repairs.
- Evaluated vendor performance, securing high-quality materials for repair services.
- Enforced customer service standards, resolving issues to uphold service quality.
- Completed comprehensive opening, closing, and shift change functions daily.
- Developed strategies to enhance customer satisfaction and loyalty.
- Analyzed customer feedback data, creating action plans for service improvement.
Education
Associate of Arts - Information Technology
Central Piedmont Community College
Charlotte, NC05-2008
High School Diploma -
McDowell High School
Marion05-2004
Skills
- Visual merchandising
- Inventory management
- Customer relationship management
- Employee training
- Team building
- Technical troubleshooting
- Conflict resolution
- Sales strategies
- Customer service
- Time management
- Business development and planning
- Team building and leadership
- New hire training
- Hiring and training
- Sales expertise
- Systems and software expertise
- Customer experience
Timeline
Assistant Store Manager
The Home Depot Inc
01.2015 - 10.2024
Computer Technician
Fortress Systems Int.
09.2007 - 12.2014
Manager
The Repair Center
01.2000 - 12.2007
Associate of Arts - Information Technology
Central Piedmont Community College
High School Diploma -
McDowell High School
Similar Profiles
SARAH MOREIRASARAH MOREIRA
District Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home DepotDistrict Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home Depot
John VaccaroJohn Vaccaro
Asset Protection Specialist at The Home Depot IncAsset Protection Specialist at The Home Depot Inc
Jacob LewisJacob Lewis
Sales Associate at The Home Depot IncSales Associate at The Home Depot Inc
Jalen StantonJalen Stanton
Customer Service Associate at The Home Depot IncCustomer Service Associate at The Home Depot Inc
Rene TorresRene Torres
Field Engineer at Baker TriangleField Engineer at Baker Triangle