Kyle Rusch
Mechanicsville,VA
Summary
Results-driven recent graduate with a CompTIA A+ certification and a passion for leveraging technical expertise and customer service skills to support organizations in achieving their IT goals. Adept at troubleshooting and resolving technical issues, with a strong ability to explain complex concepts in simple terms to diverse audiences. Proven experience in collaborating with teams, leading in high-pressure situations, and delivering customer-centric solutions. Dedicated to continuous learning and committed to applying knowledge to enhance operational efficiency and security initiatives.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Crew Leader
Underpressure
05.2021 - Current
- Trained employees on job site for how to safely do their job and work with the chemicals and machinery, as well as show them proper ways to complete job duties.
- Oversee team members to verify work quality is up to standard and address any concerns.
- Take initiative on the job site giving everyone a role to play as well as leading them through the more difficult aspects of the job.
- Settled crew member disputes by addressing problems quickly and providing successful mediation.
Volunteer Work
Agape Center NRV
02.2023 - 04.2023
- Took on school project for Agape Center with my project management class to put on a shoe drive fundraiser where my group and I collected over 100 shoes and $400 in donations.
- Communicated with owner to provide updates on work progress.
- Assessed each team member's responsibilities and delegated tasks to balance each employee's workload.
- Networked with local gyms to allow us to put our donation bins for shoes in their facilities given their customer base would likely have plenty of people with used shoes they would not use anymore.
- Proved successful working within tight deadlines and a fast-paced environment.
Phone Operator
Primo Pizza
06.2018 - 01.2021
- Managed dual-line phone system working with customers to take their orders with efficient and good customer service
- Pleasantly greeted all callers and asked how to be of assistance.
- Maintained accurate directory of all personnel and phone extensions.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Collected and verified telephone numbers, addresses, and proper spelling of names.
- Solved customer inquiries regarding orders or any delivery mishaps to quickly resolve errors and keep the customer happy.
Education
Bachelor of Science - Cyber Security
Virginia Polytechnic Institute And State University
Blacksburg, VA06-2023
Skills
- Hardware and Software troubleshooting
- Networking and Security fundamentals
- Critical thinking and Problem-solving
- Customer Service
- Adaptability and Quick learning
- Supervision and Leadership
- Project Management
- Basic understanding of Ticketing Systems
Certification
CompTIA A+ Certified - 07/25
Timeline
Volunteer Work
Agape Center NRV
02.2023 - 04.2023
Crew Leader
Underpressure
05.2021 - Current
Phone Operator
Primo Pizza
06.2018 - 01.2021
Bachelor of Science - Cyber Security
Virginia Polytechnic Institute And State University
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