Kyle Salley Jr
Field Service Tech II
Buffalo,US
Summary
Versatile Field Service Technician skillful in troubleshooting with top-notch repair knowledge and technical expertise. Accustomed to reviewing highly technical documentation to assess scope and develop repair strategy. Focused, reliable and results-driven with good safety records and attention to detail. Strong knowledge of hand and power tool operation and safety measures. Ready to bring 14 years of relevant work experience to a new position.
Overview
14
14
years of professional experience
7
7
years of post-secondary education
Work History
Field Service Technician
Baxter
Buffalo, NY
04.2022 - Current
- Followed safety procedures to avoid injuries in field.
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.
- Operated hand tools and power equipment according to company safety procedures.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Discussed and recommended service options with customers and explained costs involved.
- Maintained company field response vehicle stocked with repair and replacement parts
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Attended workshops and team meetings to maximize technical knowledge.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Developed and implemented customized service plans to meet customer needs.
- Established positive customer relationships by providing punctual, cost-effective solutions.
- Interpreted equipment diagrams and blueprints to fully understand mechanical and electrical systems in need of service.
- Followed established procedures for inspection of belts, drives and motors, performing needed maintenance.
- Spread out articles or materials and examined for holes, tears and other defects.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
- Cleaned stains from fabric or garments using spray guns and cleaning fluid.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Tested systems, noting issues and completing preventive maintenance.
Deckhand
Grand Lady Cruises
Buffalo, NY
06.2010 - Current
- Assisted with navigation and tasks as look-out.
- Laid and transferred rigging, safely handled lines, and checked tow for vessels.
- Handled and disposed of chemicals and hazardous or caustic materials in compliance with safety data sheets.
- Shifted, dropped, and picked up over barges.
- Inspected and tested safety equipment and emergency response systems.
- Operated and maintained deck machinery, including winches and cranes.
- Collaborated with supervisor to keep detailed inventory records and replenish supplies.
- Followed safety protocols and procedures to prevent accidents.
- Communicated clearly, concisely and politely with passengers and crew members.
- Monitored weather conditions and reported any changes to captain.
- Assisted with launching and retrieving tenders and other watercrafts.
- Repaired, maintained and cleaned square feet of decking.
- Assisted deck officers with communications and safety procedures.
- Inspected and maintained deck equipment and supplies.
- Operated specialized equipment, including winches, cranes and derricks during ship operations.
- Moored vessels to wharfs with proper use of correct lines.
- Supported ship navigation by inspecting, testing and aligning equipment for proper operation.
- Supervised operation of ship water and waste systems.
- Installed, tested and configured new shipboard equipment for use.
- Inspected and tested vessels while under normal and special operating conditions to identify concerns.
- Troubleshot and resolved mechanical problems with various systems and equipment.
- Evaluated vessels prior to departure, documented concerns and coordinated timely repairs.
- Operated and monitored propulsion and steering systems.
- Kept shipboard firefighting and lifesaving equipment properly maintained for use in emergency situations.
- Completed shipboard or shore patrols based on current needs, orders, or objectives.
- Assisted with maintenance of fuel systems and associated components.
- Read output of various gauges or displays and documented information in engineering logs.
- Updated logs for onboard equipment and machinery following correct documentation procedures.
- Worked alongside cargo team to conduct safe loading and unloading operations.
- Moved liquid cargo between tanks with use of special hoses and pumps.
- Directed crew members cleaning, maintaining and painting or varnishing various ship areas.
- Met requirements for government-issued certifications, keeping ship in full compliance.
- Maintained ship generators and engines in top condition with regular preventive and predictive work.
- Followed and helped enforce safety regulations for different ship equipment, systems and work areas.
Delivery Truck Driver
Lowe's
Buffalo, NY
06.2021 - 02.2022
- Loaded truck and properly secured items to prevent damage for deliveries.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Delivered packages to customer doorsteps and business offices.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Expedited deliveries to meet customer deadlines and requirements.
- Verified accuracy of all deliveries against order forms.
- Followed corporate procedures to maintain company and customer data confidentiality.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Managed customer inquiries and complaints in polite and professional manner.
- Inspected load security and checked for damages.
- Minimized company liability and risks to loads by obeying traffic laws.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Protected people and equipment from hazardous materials by using correct procedures.
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
- Operated light trucks to deliver loads
- Documented mileage, deliveries, pickups, customer issues and damages.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Successfully avoided time delivery delays by carefully planning best routes.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Filled out load paperwork and DOT-mandated log books.
- Fostered positive working relationships with regular customers.
- Kept detailed records of deliveries and money received from customers.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
- Identified mechanical issues, completed basic repairs and reported serious concerns to management.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
Delivery Truck Driver
HENRIETTA BULIDING SUPPLIES
North Tonawanda, NY
03.2021 - 05.2021
- Loaded truck and properly secured items to prevent damage for deliveries.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Delivered packages to customer doorsteps and business offices.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Expedited deliveries to meet customer deadlines and requirements.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Followed corporate procedures to maintain company and customer data confidentiality.
- Managed customer inquiries and complaints in polite and professional manner.
- Verified accuracy of all deliveries against order forms.
- Inspected load security and checked for damages.
- Minimized company liability and risks to loads by obeying traffic laws.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Protected people and equipment from hazardous materials by using correct procedures.
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
- Used two-way radios to stay in contact with dispatch and receive last-minute instruction changes.
- Operated light trucks to deliver loads as far as miles from home location.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Successfully avoided time delivery delays by carefully planning best routes.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Fostered positive working relationships with regular customers.
- Filled out load paperwork and DOT-mandated log books.
- Kept detailed records of deliveries and money received from customers.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
- Identified mechanical issues, completed basic repairs and reported serious concerns to management.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
Delivery Driver
Cedar Bus Company
Buffalo, NY
10.2020 - 03.2021
- Fostered positive working relationships with regular customers.
- Verified daily deliveries against shipping instructions before delivering to customers.
- Assessed customer drop-off locations to identify safest areas to leave packages, hiding packages behind pillars, beside furniture, or beneath doormats to prevent theft.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Picked up and delivered packages to and from customer locations according to schedule, maintaining accurate inventory of packages and delivery records.
- Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Left notifications of attempted deliveries for packages requiring signatures, alerting recipients of scheduled future attempts or store location holding package for pick-up.
- Lifted, lowered, and carried packages typically weighing pounds throughout regular course of delivery.
- Handled packages carefully, observing indications on packaging of fragile contents and contents sensitive to variations in spatial orientation, keeping from turning upside-down.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Maintained clean driving record and observed relevant traffic laws to reduce risks.
- Utilized GPS to plan delivery routes with focus on efficiency and deadline management.
- Used two-way radios to stay in contact with dispatch and receive last-minute instruction changes.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Identified mechanical issues, completed basic repairs and reported serious concerns to management.
- Successfully avoided time delivery delays by carefully planning best routes.
- Kept detailed records of deliveries and money received from customers.
- Inspected load security and checked for damages.
- Operated light trucks to deliver loads as far as miles from home location.
- Minimized company liability and risks to loads by obeying traffic laws.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Filled out load paperwork and DOT-mandated log books.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
- Protected people and equipment from hazardous materials by using correct procedures.
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
Warehouse Manager
Prentice Office Environments
Buffalo, NY
06.2019 - 10.2020
- Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Developed and implemented policy and procedure updates to improve workflow and productivity.
- Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
- Developed comprehensive staff training program to improve employee performance and morale.
- Boosted warehouse operations performance by overseeing dispatching and setting optimal employee schedules.
- Developed safety programs to protect workers and reduce injuries.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Created and enforced detailed organization processes to increase quality and service standards.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
- Integrated warehouse operations with existing and new business processes.
- Reviewed and negotiated contracts with carriers to optimize shipping costs.
- Organized records of vehicles, schedules and completed orders.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Divided and categorized cargo received and redirected shipments in response to customer requests.
- Tracked production and quality control systems to proactively identify deficiencies.
- Secured discounts from third-party logistics service providers to deliver substantial cost savings.
- Developed and maintained knowledgeable and productive team of employees.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Collaborated with manufacturing and supply chain management.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Coordinated driver dispatch to accomplish daily delivery requirements.
General Service Technician
Goodyear Tire & Rubber
Buffalo, United States
02.2019 - 06.2019
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Inspected equipment to diagnose operational issues.
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Evaluated systems according to predetermined checklist and noted issues.
- Assisted training end users on proper use of hardware and software to deliver excellent customer service.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Diagnosed and repaired hardware, software and network issues to mitigate disturbances.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Replaced faulty components on computer systems and performed preventive maintenance to secure smooth operations.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
- Developed user manuals and technical documentation to increase usability.
- Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.
- Inspected damaged vehicles to estimate repair labor cost and required parts expense.
- Maintained awareness of vehicle market trends to assess customer demands and budgets.
- Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
- Performed emissions tests according to standard procedures.
- Explained estimates and determined repair timelines to manage customer expectations.
- Investigated customer complaints to identify cause of malfunctions.
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
- Repaired and replaced worn and damaged components.
- Read and followed technical documentation to complete accurate repairs.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Coordinated with parts department to determine availability of necessary components.
- Analyzed vehicle data using advanced diagnostic equipment.
- Corrected faults and maximized performance by rebuilding systems and individual components.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
Education
High School Diploma -
09.2010 - 06.2015
Physical Education
09.2015 - 06.2017
Skills
Technical Analysis
Technical Support
Safety standards and protocols
Installation and maintenance
Customer Relations
Diagnostics and troubleshooting
System repairs
Shipping and receiving
Warehouse Management
Product Sales
Timeline
Field Service Technician - Baxter
04.2022 - Current
Delivery Truck Driver - Lowe's
06.2021 - 02.2022
Delivery Truck Driver - HENRIETTA BULIDING SUPPLIES
03.2021 - 05.2021
Delivery Driver - Cedar Bus Company
10.2020 - 03.2021
Warehouse Manager - Prentice Office Environments
06.2019 - 10.2020
General Service Technician - Goodyear Tire & Rubber
02.2019 - 06.2019
ECC - , Physical Education
09.2015 - 06.2017
Leonardo Da Vinci High School - High School Diploma,
09.2010 - 06.2015
Deckhand - Grand Lady Cruises
06.2010 - Current