Kyle Santos

• Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
• Reviews orders prior to pick up for accuracy and purchase-by dates.
• Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
• Worked productively with customers to meet order requirements and service expectations.
• Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Collaborated with fellow personal shoppers to exchange insights and best practices for maximizing client satisfaction.
• Consistently met deadlines and quality goals for accuracy and timeliness.
• Helped customers locate products and checked store system for merchandise at other sites.
• Demonstrated a keen eye for detail in selecting high-quality products that met customers'' exact specifications.
• Tracked substitutions and informed customers of changes.
• Optimized online shopping interfaces for ease of use, assisting users in navigating the platform effectively.

Customer Returns Processor

• Selected packing materials based on size, quantity and fragility of package contents.
• Evaluated merchandise for irregularities, flaws or damage prior to packing.
• Read and analyzed work orders to verify consistency with merchandise information.
• Tracked production and quality control systems to proactively identify deficiencies.
• Kept work areas neat, clean and free from debris.
• Maintained tidy and clean work areas to promote optimal productivity and safety standards.
• Unloaded deliveries from trucks in prompt fashion.
• Added packed boxes to conveyor belts for movement to shipping stations.
• Managed timely and effective replacement of damaged or missing products.
• Unloaded deliveries into warehouse and arranged contents in designated storage areas.
• Picked and packed order items.
• Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
• Stocked designated items on shelves, end caps and displays.
• Increased customer satisfaction by ensuring timely and precise order fulfillment, maintaining communication throughout the process.
• Ensured proper labeling of products to facilitate easy identification during storage or retrieval processes.
• Loaded and unloaded trucks efficiently using appropriate equipment such as pallet jacks or forklifts when necessary.

• Operated register to process payments and collect cash payment for order totals.
• Checked and restocked utensils and condiments in appropriate locations for guests.
• Trained new employees by demonstrating tasks and coaching during daily activities.
• Assisted with in-store operations by disassembling delivery boxes, cleaning floors and dishwashing.
• Cleared trays and removed trash from tables before sanitizing surfaces.
• Greeted customers at drive-thru and took food orders.
• Used proper techniques to prepare food and ingredients.
• Prepared and cooked food orders for customers by noting customizations and portion sizes.
• Monitored food temperatures and cooking equipment settings to maintain safety and prevent food-borne illness.
• Recorded orders by answering customer questions and entering requests in system.
• Worked well with teammates and accepted coaching from management team.
• Worked front counter, drive-thru and other areas.
• Kept food preparation area, equipment and utensils clean and sanitary.
• Took orders, prepared meals and collected payments.
• Prepared products following restaurant, health, and safety standards and procedures.
• Adhered to company safety standards, Coast Guard rules, and at-sea rescue procedures.
• Became familiar with products to answer questions and make suggestions.
• Collaborated with team members to complete orders.
• Provided excellent customer service by greeting customers and meeting quality expectations.
• Took orders, prepared meals, and collected payments.
• Kept food preparation area, equipment, and utensils clean and sanitary.
• Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
• Improved customer satisfaction by consistently providing friendly and efficient service.
• Enhanced team productivity by effectively collaborating with colleagues on tasks and responsibilities.
• Resolved customer complaints quickly and professionally, ensuring repeat patronage.
• Assisted fellow crew members during peak hours, ensuring smooth operations without compromising quality standards.
• Increased overall efficiency by promptly restocking supplies as required during shifts.