Summary
Overview
Work History
Skills
Accomplishments
Timeline
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Kyle Schumacher

Lubbock,TX

Summary

Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment. Hardworking and reliable General Manager with strong ability in production and profit. Offering people first mentality, enjoyable work environment and almost 20 years Papa Johns Experience.

Overview

21
21
years of professional experience

Work History

General Manager

Papa John's
Greensboro, NC
12.2024 - Current

Training General Manager

P.S.II/Papa Texas LLC
Lubbock, TX
10.2017 - 08.2024
  • Established clear performance goals, managed P&L's, customer service and customer retention.
  • Delivered exceptional customer experiences through hands-on leadership of team members and managers.
  • Managed inventory levels for corrective action planning to save costs.
  • Enhanced operational performance by developing effective production strategies, systems and procedures.
  • Monitored QCC to verify quality, delivery schedule and accuracy
  • Maximized time and manpower by being prepared. Knowledge of trade area, peak times of business and local events all added to my success with production and service.
  • Tracked monthly sales to generate knowledge and identify areas of improvement and also where I succeed
  • Shared best practices to optimize productivity within our franchise

Assistant Manager/General Manager

Papa John's P.S.II
Lubbock, TX
12.2013 - 04.2017
  • Supervised critical budget implementations, employee reviews, training and scheduling for projects.
  • Applied knowledge of coverage needs and individual employee strengths to produce successful team schedules.
  • Motivated and led team members to work together to achieve targets.
  • Identified customer needs and delivered relevant product solutions and promotions.
  • Managed and mentored staff to carry out operational directives with high productivity and accuracy.
  • Controlled business inventory to keep numbers beneath targets through expert oversight and usage monitoring.
  • Oversaw administration for staff.

Instore/Shift Manager

Papa John's Pizza
Greensboro, NC
05.2004 - 08.2013
  • Upheld company standards and compliance requirements for operations and cleanliness.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Enhanced operations and boosted productivity through employee training and coaching.
  • Created fun team building activities to engage staff in up-selling to meet revenue targets.
  • Directed employees through daily routines and deployment.
  • Handled customer complaints, questions and inquiries.
  • Managed cash positions and made bank deposits.
  • Counted out cash drawers at end of each shift and deposit logs.
  • Trained new employees on company policies, procedures, techniques and customer service standards.
  • Cross-trained in every store role to maximize operational knowledge.

Skills

  • Strategic thinker
  • Supervision and training
  • Performance improvements
  • Staff training and development
  • Budgeting and cost control strategies
  • Profit and loss accountability
  • Product costing
  • Troubleshooting expertise
  • Financial administration
  • Customer experiences
  • Customer retention
  • New employee training
  • Employee development
  • Schedule management
  • Calm under pressure
  • Communication skills

Accomplishments

  • 2020 Nomination for Store of the Year
  • 2019/2020 Nomination for Profit Award
  • 2018 Profit award winner
  • ROC and AROC certified
  • Texas food manager certified
  • 2024 Outstanding ROIP Score Above 90

Timeline

General Manager

Papa John's
12.2024 - Current

Training General Manager

P.S.II/Papa Texas LLC
10.2017 - 08.2024

Assistant Manager/General Manager

Papa John's P.S.II
12.2013 - 04.2017

Instore/Shift Manager

Papa John's Pizza
05.2004 - 08.2013

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Kyle Schumacher