Summary
Overview
Work History
Education
Skills
Military
Timeline
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Kyle Schweiger

Olathe,KS

Summary

Experienced professional with nine years of demonstrated history of building relationships with clients, team-members, and stakeholders in the hospital and healthcare industry. Experienced in achieving operational efficiency by implementing sustainable process improvement initiatives. Effective at providing customers highly positive experiences as primary company liaison. Uses independent decision-making skills and sound judgement to positively impact company success.

Overview

9
9
years of professional experience

Work History

Client Success Manager

WellSky
08.2022 - Current
  • Establish and manage client relationships with 40+ health systems and network providers by driving adoption and promoting optimal utilization of SaaS solutions
  • Drive client understanding of product functionality and strategize opportunities to consistently grow value and adoption of solution workflow across the client base
  • Demonstrate a thorough understanding of each client's goals, initiatives, and pain points to provide resolution and ensure overall client satisfaction and success
  • Identify whitespace opportunities and work with internal stakeholders on upsell opportunities
  • Collaborate with internal teams to bridge solution gaps and expand client use cases.
  • Maintained high level of understanding regarding industry trends, legislation, compliance and competitor activity.
  • Reached out to accounts regularly to check on needs, understanding business operations and offer services.

Business Intelligence Analyst II

Cerner
05.2016 - 11.2021
  • Developed intelligence-sharing dashboards, providing company-wide access to collected data.
  • Collected data from wide-ranging sources.
  • Analyzed client usage of Cerner solutions, presented suggestions for increasing effeciencies
  • Lead cross-functional teams to implement data driven process changes, resulting in increased physician efficiency and satisfaction
  • Presented customized demonstrations of multiple data analytics platforms to hundreds of clients.
  • Responded to specific BI requests from internal personnel, creating data packets with requested information in easily understandable formats.

Support Analyst

Cerner
04.2014 - 05.2016
  • Investigated, analyzed, and resolved customer service requests using Windows based troubleshooting tools
  • Answered customer support inquiries via specialized ticket tracking platforms.
  • Took the initiative to create an internal problem management group used to identify, investigate, and resolve trending issues, ultimately reducing duplicative call volume. Average monthly call volume was 20k calls per month, which I was able to reduce by 750 calls. At $7 per call, this created an estimated organizational savings of $5,250 per month.


Education

Bachelor of Arts - Business Management And Human Relations

Mid-America Nazarene University
Olathe, KS
01.2014

Associate of Arts and - Sciences

Johnson County Community College
Overland Park, KS
05.2012

Skills

  • Professional Relationships
  • Business Development
  • Client Education
  • Data Analysis
  • Project Management
  • Account Management
  • Informational Packets
  • Oracle PeopleSoft
  • Customer Needs Assessments

Military

Active Duty US Marine from 2003-2007; Good Conduct Service Medal, Iraq Campaign Medal, Sea Service Deployment Ribbon, Disabled Veteran.

Timeline

Client Success Manager

WellSky
08.2022 - Current

Business Intelligence Analyst II

Cerner
05.2016 - 11.2021

Support Analyst

Cerner
04.2014 - 05.2016

Bachelor of Arts - Business Management And Human Relations

Mid-America Nazarene University

Associate of Arts and - Sciences

Johnson County Community College

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Kyle Schweiger