Kyle S. Coleman

• Coordinated patient appointments, referrals, and follow-up communications to support timely care access.
• Maintained accurate clinical documentation in electronic medical records, ensuring compliance with facility standards.
• Assisted providers with patient intake, chart preparation, and visit readiness for efficient clinic workflow.
• Managed phone triage, relayed patient concerns, and routed clinical messages to appropriate care teams.
• Supported prior authorization, insurance verification, and referral processing to reduce administrative delays.
• Collaborated with interdisciplinary staff to resolve scheduling conflicts and streamline patient flow.
• Trained new support staff on clinic procedures, documentation practices, and patient service expectations.
• Improved office efficiency by organizing records, monitoring task queues, and reinforcing accurate communication.
• Communicated medical need for patient visits to scheduling department.

• Recommend offer acceptances and installment payment plans
• Review customer accounts to verify proper billing and revenue allocation
• Investigate and resolve billing discrepancies, underpayments, and customer inquiries
• Serves as a liaison between internal departments, such as accounting, sales, and customer service, to improve revenue processes
• Assist customers with tax forms
• Identify opportunities to improve efficiency, accuracy, and revenue capture

• Schedule, confirm, and manage patient appointments
• Check patients in and out, ensuring accurate demographic and insurance information
• Verify insurance eligibility and collect co-payments or outstanding balances
• Answer and route phone calls; respond to patient inquiries
• Maintain patient records in accordance with HIPAA and privacy regulations
• Perform general administrative tasks such as filing, scanning, and data entry
• Handle referrals, authorizations, and basic medical forms as required
• Perform general administrative tasks such as filing, scanning, and data entry

• Assist the Office Manager with daily office operations and administrative functions
• Answer phones and emails, manage correspondence, and greet visitors professionally
• Maintain office supplies inventory and place orders as needed
• Support scheduling, meetings, and calendar coordination
• Organize and maintain physical and digital filing systems
• Assist with onboarding paperwork and employee records
• Coordinate with vendors, service providers, and building management
• Support basic accounting tasks such as invoicing, expense tracking, and data entry
• Help enforce office policies and procedures
• Perform other administrative duties as assigned

• Process high volumes of transactions with speed and accuracy
• Review transactions for completeness, accuracy, and compliance with policies
• Enter, update, and maintain transaction data in internal systems
• Identify, investigate, and resolve transaction discrepancies or errors
• Meet daily productivity and quality benchmarks
• Follow standard operating procedures (SOPs) and internal controls
• Escalate complex or unresolved issues to supervisors as needed
• Maintain documentation and audit trails for processed transactions

• Respond to customer inquiries via phone
• Resolve customer issues, complaints, and service requests in a timely manner
• Provide accurate information about products, services, and policies
• Document customer interactions and update records in internal systems
• Process orders, returns, refunds, or account updates as needed
• Escalate complex or unresolved issues to supervisors or specialized teams
• Meet quality, productivity, and customer satisfaction metrics
• Follow company policies, procedures, and service standards
• Collaborate with internal teams to ensure effective issue resolution

• Answer incoming calls regarding patient balances
• Route communication to other internal departments for patient resolution
• Perform follow-up inquiries to payers, such as commercial payers, Medicare and Medicaid, to ensure accurate and timely reimbursement of payment

Completed 105 credits toward degree

requirements