Kyle Selby
Verona,NJ
Summary
Reliable worker quickly masters new concepts and skills. Passionate about helping customers and creating satisfying experiences. Strong history of providing top-notch service and support. Exceptional communication skills with proven track record of building client rapport.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Server
Omni Hotels & Resorts
05.2024 - Current
- Collaborated with kitchen staff to ensure timely and accurate food delivery.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
Barista/Concierge
Thought In Motion
02.2021 - 05.2024
- Managed morning/afternoon rush of customers daily with efficient, levelheaded customer service.
- Maintained calm demeanor during high-volume periods and special events.
- Utilized POS system to receive and process customer payments.
- Handled complaints from customers in an efficient manner while working towards satisfactory resolutions.
Retail Sales Associate
Crate and Barrel
11.2019 - 03.2020
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Completed transactions in an efficient manner while providing excellent customer service.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
Server
Frungillo Hospitality Group
03.2016 - 11.2017
- Provided exceptional service to high volume of daily customers.
- Checked guest satisfaction levels throughout the event ensuring their needs were met promptly and courteously.
- Set up stations for serving meals according to established guidelines.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
Education
High School Diploma -
Seton Hall Preparatory School
West Orange, NJ05-2018
Skills
- Positive and professional
- Friendly and outgoing
- POS Systems
- Customer service
- Team collaboration
Certification
- TABC Certified
- TFH Certified
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Server
Omni Hotels & Resorts
05.2024 - Current
Barista/Concierge
Thought In Motion
02.2021 - 05.2024
Retail Sales Associate
Crate and Barrel
11.2019 - 03.2020
Server
Frungillo Hospitality Group
03.2016 - 11.2017
High School Diploma -
Seton Hall Preparatory School