Summary
Overview
Work History
Education
Skills
Timeline
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Kyle Shea

Portland,OR

Summary

Qualified Advocate with solid background in supporting residents in transitional housing programs. Demonstrated ability to develop and implement individualized plans, fostering supportive and secure environment. Proven track record of crisis intervention and conflict resolution.

Overview

6
6
years of professional experience

Work History

Residential Advocate

Transition Projects Inc.
04.2023 - Current
  • Company Overview: Clark Center Shelter/Willamette Center Shelter
  • Improved residential environment by implementing and enforcing house rules and policies.
  • Upheld confidentiality standards while handling sensitive information about residents'' backgrounds or personal struggles.
  • Supported residents in their transition process into independent living arrangements by offering guidance on budgeting skills or job hunting techniques.
  • Documented data and completed accurate updates to case records.
  • Assisted residents in achieving personal goals by providing resources, guidance, and encouragement.
  • Fostered a supportive atmosphere within the residential setting by promoting inclusivity, empathy, and understanding among all members of the community.
  • Responsible for participants' applications of stay and our delegacy program
  • Responded effectively to crises situations, utilizing de-escalation techniques and coordinating appropriate interventions.

Courtesy Clerk

New Seasons Market
10.2020 - 04.2023
  • Helps customers to answer questions and provide excellent customer service
  • Position calls for flexibility, ability to work with a diverse group of people, to understand the complexities of running a business and being a supportive employee and co-worker
  • Helped maintain a positive store image by keeping the store clean, clear, and welcoming for customers.
  • Assisted elderly or disabled customers with loading groceries into vehicles upon request, demonstrating compassion and care in all interactions.
  • Collaborated with team members to maintain a well-organized and efficient work area.

Childrens Nursery Attendant

Oak Grove Methodist Church
10.2018 - 04.2020
  • Developed strong rapport with families by consistently providing high-quality care that met each child''s unique needs while fostering trust between parents/guardians and nursery staff members.
  • Maintained order and safety of all children under care.
  • Enhanced children''s learning experience by incorporating age-appropriate activities and playtime routines.
  • Created an inclusive environment where every child felt valued despite differences in ability level or background.
  • Assisted in maintaining a safe and nurturing environment for children, minimizing accidents and injury occurrences.
  • Adhered to state licensing regulations while maintaining a high standard of quality care for all enrolled children.
  • Cleaned and sanitized toys, surfaces, and furniture.

Salad Bar Attendant

Sweet Tomatoes
07.2018 - 06.2019
  • Greeted customers as the first contact made when entering the restaurant
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.

Education

High School Diploma -

New Urban High School

Skills

  • Client advocacy
  • Boundaries establishment
  • De-escalation techniques
  • Trauma-informed care
  • Excellent communication
  • Client documentation
  • Adaptability and flexibility
  • Crisis intervention

Timeline

Residential Advocate

Transition Projects Inc.
04.2023 - Current

Courtesy Clerk

New Seasons Market
10.2020 - 04.2023

Childrens Nursery Attendant

Oak Grove Methodist Church
10.2018 - 04.2020

Salad Bar Attendant

Sweet Tomatoes
07.2018 - 06.2019

High School Diploma -

New Urban High School

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Kyle Shea