Kyle Shilling
Austin,United States
Summary
Detail-oriented Coordinator with strong project management and administrative skills. Streamlines operations to meet quality standards and performance targets. Skilled Supervisor who trains and motivates teams to achieve high customer satisfaction. Proficient in schedule management, report writing, and effective communication, ensuring departmental efficiency and cost-effectiveness.
Overview
10
10
years of professional experience
Work History
RSR Driver
Fritolay
01.2026 - 09.2026
- Operated delivery routes efficiently to ensure timely product distribution.
- Collaborated with team members to optimize delivery schedules and routes.
- Ensured compliance with safety standards while handling products during transport.
- Managed inventory levels and conducted regular stock checks to maintain accuracy.
- Developed strong customer relationships through effective communication and service.
- Increased overall productivity by performing pre-trip inspections to identify any potential issues before starting a shift.
- Demonstrated adaptability by adjusting quickly to last-minute route changes or added stops as needed.
- Demonstrated strong problem-solving skills when faced with unexpected challenges during deliveries, such as traffic congestion or road closures.
Assistant Store Manager
Tractor Supply
10.2024 - 01.2026
- Developed plans to address efficiency, cost, and profit challenges. Assisted customers with product selection and ordering process. Welcomed customers upon entry to store upon entering the store with friendly demeanor. Partnered with team to ensure collective success members to achieve daily goals. Received, processed, and stocked merchandise in accordance with store policies. Fostered positive relationships with staff and management to enhance teamwork.
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored new team members on store processes and customer service standards.
- Implemented inventory management strategies to optimize stock levels and reduce shrinkage.
TEAM LEAD / ASSISTANT MANAGER
Tractor Supply
09.2023 - 10.2024
- Collaborated with management team to implement new work procedures, enhancing operational efficiency. Coordinated daily operations, ensuring team adherence to company policies and procedures. Conducted routine maintenance and repairs on mechanical systems and industrial equipment. Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services. Worked effectively in team environments to make the workplace more productive. Approached customers and engaged in conversation through use of effective interpersonal and people skills. Worked with cross-functional teams to achieve goals. Managed inventory and supplies to ensure materials were available when needed. Recognized by management for providing exceptional customer service. Contributed innovative ideas and solutions to enhance team performance and outcomes. Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Assisted customers with requests and answered questions, contributing to improved satisfaction. Identified needs of customers promptly and efficiently. Provided excellent service and attention to customers when face-to-face or through phone conversations. Maintained updated knowledge through continuing education and advanced training. Updated and maintained databases with current information. Managed customer service inquiries and complaints in a timely manner. Created reports on sales trends, inventory levels, and financial data. Led and mentored newly hired employees, equipping them with knowledge of various company programs. Developed a system for tracking inventory and ordering supplies. Planned and delivered training sessions to improve employee effectiveness and address areas of weakness. Monitored employee attendance records, timekeeping, and payroll information.
TELLER OPERATIONS COORDINATOR
First Horizon Bank
08.2023 - 06.2024
- Managed records efficiently and statistical and quantitative data to produce various reports for management. Participated in planning and implementing new procedures, policies and systems Updated employee administrative records with latest information Developed and maintained alert system for upcoming deadlines on incoming requests and events Communicated with contract agencies to maintain smooth relations and obtain needed information
- Conducted monthly billing audits, alerting appropriate management regarding late or missing documents required for billing Monitored project milestones regularly delivery with respect to time and budget. Coordinated business events and travel requirements for senior managers Assisted new associates in completing new hire and benefits paperwork Oversaw office expenditures and administered office contracts to ensure compliance and budget adherence Led employee engagement planning and recognition activities Performed basic bookkeeping activities to update accounting systems Greeted incoming guests and issued badges to visitors Facilitated communication between team members and upper management to address needs and secure resources Documented daily work metrics and reported findings at weekly staff meetings Developed and optimized schedules to cover expected workloads Reviewed physical and digital records to identify and correct inaccuracies Facilitated workflows among team members and monitored administrative team performance Monitored and replenished office supplies to maintain business operations Reconciled budgetary issues with consistent audits and document reviews Received consistently positive client feedback related to service delivery
- Processed customer transactions efficiently and accurately, ensuring compliance with banking regulations.
- Managed cash drawer, maintaining accurate balances throughout daily operations.
- Assisted customers with account inquiries, providing exceptional service to enhance satisfaction.
CONTACT CENTER REPRESENTATIVE
Aplus Federal Credit Union
07.2021 - 09.2023
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints Answered incoming calls and provided highest level of professionalism and knowledgeable service to every member Clarified member needs, identified options, and recommended products and services to manage expectations effectively Asked probing questions to determine service needs and accurately input information into electronic systems Navigated through computer systems to review information and respond appropriately to callers De-escalated calls and provided solutions to resolve customer issues promptly Assisted Members with inquiries and transactions to meet productivity goals and achieve profit growth Trained new employees to promote overall team productivity and consistent service Addressed member inquiries and concerns to deliver quality service and consistently meet performance benchmarks
- Managed high-volume inbound calls, addressing member inquiries and resolving issues efficiently.
- Provided exceptional customer service, ensuring positive member experiences and satisfaction.
- Utilized CRM software to track interactions, maintain accurate records, and follow up on member requests.
BDC MANAGER
Maxwell Ford
03.2018 - 07.2021
- Collaborated with all departments in dealership to chart and monitor daily activities, aligning efforts to meet assignment targets Answered incoming questions via phone and email regarding pricing and inventory Scheduled service appointments based on customer convenience, strengthening client relationships through personalized interactions Met pre-set guidelines for weekly appointments, shows and outbound calls Handled all incoming calls from customers and provided assistance with prompt and thorough knowledge, resolving issues and answering questions Executed proactive outbound calls to schedule regular maintenance, recall notifications, and preventive services, enhancing customer engagement Acquired complete knowledge of product information related to makes and models of dealership inventory to mentor customer service department effectively Conducted multi-channel communication with customer, including via email, phone and website Followed BDC scripts and guidelines for inbound and outbound calls Documented work processes, project initiation, production and updates to assist creation of change management policies Resolved information access issues, troubleshooting to improve customer and internal data entry and access Performed troubleshooting and query response services to alleviate user concern
- Led BDC team in optimizing customer interactions and enhancing satisfaction levels.
- Developed training programs for staff to improve product knowledge and communication skills.
- Implemented CRM systems to streamline lead management and tracking processes.
BDC AGENT
Maxwell Ford
06.2016 - 03.2018
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Documented customer inquiries and feedback, capturing service delivery suggestions to enhance future processes Maintained call control and efficiently navigated scripts to resolve customer issues effectively Conducted CRM tasks to maintain quality assurance satisfaction levels Explained product and service information to customers, facilitating informed decision-making and enhancing customer satisfaction Consulted with customers regarding needs and addressed concerns Met or exceeded call speed, accuracy and volume benchmarks on consistent basis Adhered to company procedures and industry best practices related to National Do Not Call List and privacy acts Promoted adherence to sales protocols, contract requirements and industry best practices
- Managed customer inquiries to enhance satisfaction and retention.
- Coordinated appointment scheduling to optimize service department efficiency.
- Developed leads through proactive follow-up with potential customers.
Education
High School Diploma -
Elgin High School
Elgin05-2016
Skills
- Logistics Coordination
- Route Planning
- Delivery Efficiency
- Transport
- Customer Account Management
- Customer Service
- De-escalation Techniques
- Customer trust building
- Needs Assessment
- Call Documentation
- Performance Monitoring
- Efficient and Detail-Oriented
- Multitasking and Prioritization
- Creative Problem Solving
- Product upselling
- Communication skills
- Account Updating
- Performance Monitoring
Personal Information
Driving License: clean driving record
Timeline
RSR Driver
Fritolay
01.2026 - 09.2026
Assistant Store Manager
Tractor Supply
10.2024 - 01.2026
TEAM LEAD / ASSISTANT MANAGER
Tractor Supply
09.2023 - 10.2024
TELLER OPERATIONS COORDINATOR
First Horizon Bank
08.2023 - 06.2024
CONTACT CENTER REPRESENTATIVE
Aplus Federal Credit Union
07.2021 - 09.2023
BDC MANAGER
Maxwell Ford
03.2018 - 07.2021
BDC AGENT
Maxwell Ford
06.2016 - 03.2018
High School Diploma -
Elgin High School