Kyle Shirk
Software QA Analyst
Lititz,PA
Summary
Dedicated software professional with history of meeting company goals by utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance organizational growth.
Overview
3
3
years of post-secondary education
8
8
years of professional experience
Work History
QA Analyst
Cargas Systems
Lancaster, PA
06.2018 - Current
- Worked collaboratively with members of the Product team to provide quality assistance throughout the Software Development Life Cycle.
- Communicated software product issues to the team and participated in product design and product development meetings.
- Developed and executed focused testing in order to confirm feature specifications/requirements.
Technical Support
Cargas Systems
Lancaster, PA
08.2017 - 06.2018
- Troubleshooting, configuring, monitoring performance, and debugging SQL procedures in order to deliver efficient and accurate responses to technical customer inquiries.
- Worked closely with customers, internal staff and other stakeholders to determine planning, implementation and deployment of system updates.
Customer Support Consultant
Cargas Systems
Lancaster, PA
05.2016 - 08.2017
- Provided an exceptional customer experience by delivering user education efficiently and accurately on triaged customer inquiries typically consisting of more complex business problems.
Customer Technical Support
Graham Packaging
York, PA
10.2013 - 05.2016
- Delivered customer support for multiple manufacturing facilities nationwide by providing software support for proprietary and third party applications, user administration, and hardware troubleshooting and replacements.
Education
Associate - Specialized Technology, Network/Internet Professional
Berks Technical Institute
Wyomissing, PA 08.2011 - 10.2013
Certificate - Technology Project Management
University of Pennsylvania
Philadelphia, PA 09.2021 - 03.2022
Skills
Test implementation
Timeline
Certificate - Technology Project Management
University of Pennsylvania
09.2021 - 03.2022
QA Analyst
Cargas Systems
06.2018 - Current
Technical Support
Cargas Systems
08.2017 - 06.2018
Customer Support Consultant
Cargas Systems
05.2016 - 08.2017
Customer Technical Support
Graham Packaging
10.2013 - 05.2016
Associate - Specialized Technology, Network/Internet Professional
Berks Technical Institute
08.2011 - 10.2013
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