Kyle Sikes
Arlington,WA
Summary
Experienced Technical Project Manager with a proven track record of over five years in the Information Systems field. Skilled in envisioning, executing, and maintaining product vision, roadmaps, and goal tracking. Exceptional technical expertise, leadership abilities, and a talent for driving stellar and on-target results.
Overview
7
7
years of professional experience
Work History
Network Administrator/Technical Project Manager
Snohomish County Prosecuting Attorney
03.2023 - Current
- Responsible for collecting and analyzing data for technical problems that the department faced.
- Guided decision-making teams and stakeholders based on results of the data analyses.
- Collaborate with Network Administration and IT teams to identify issues and patterns, generate and test hypotheses, and draw conclusions based on tests.
- Enhance user and stakeholder experience by troubleshooting hardware and software concerns and carrying out solutions.
Information Technology 2
Snohomish County
06.2022 - 03.2023
- Responsible for troubleshooting and resolving problems with maintenance of PCs, laptops, tablets, printers and other endpoint devices.
- Performed tasks relating to IT device deployment and configuration.
- Create knowledge based articles to facilitate knowledge transfer when appropriate.
- Routinely applied knowledge and familiarity with information technology to deliver work in support of continuous delivery of IT services.
- Directed technical support, counseled with executives and collaborated with senior management on strategic problem solving.
System Administrator
Rushing Company
10.2019 - 06.2022
- Collaborated with administrative team to create solutions for technical needs. Proposed solutions and analyzed most favorable options.
- Created and tracked project schedules, carried out and monitored projects, and adjusted timelines as necessary.
- Created and piloted plans for company wide migration to remote environment. Collaborated with administrator stakeholders to track and report progress.
- Ensured company wide compliance with technical best practice standards.
LMS Support Desk Manager
University of Montana - UM Online
07.2018 - 07.2019
- Oversaw IT operations for School of Lifelong and Extended Learning, including installation of new hardware, troubleshooting concerns, and performance repairs and upgrades to hardware and software
- Designed training materials and trained students and faculty on use of Moodle LMS
- Collaborated in weekly meetings with cross-functional teams to identify patterns with accessibility concerns, create and test theories, and analyzed results.
- Created department goals based on organizational needs.
Help Desk Technician
University of Montana - College of Visual and Performing Arts
10.2017 - 12.2018
- Set up computers and printers for students and faculty, ensured proper installation of cables, operating systems, and software
- Oversaw the daily performance of computer systems, carried out preemptive maintenance, and repair of major and minor technical issues
- Performed upgrades, maintenance, and set up of all equipment
- Maintained communications with students and faculty, noted any issues and their solutions for future reference
- Provided insights and recommendations to support decision-making stakeholders on necessary workstation upgrades.
Education
Information Technology -
University of Montana Missoula College
Missoula, MT05.2019
General Education -
University of Montana Missoula College
Missoula, MT05.2019
Skills
- System Administration
- Network Administration
- Microsoft Server
- Customer Service
- Active Directory
- Comptia A
- Comptia Project
- Technical Troubleshooting
- Technical project planning
- Project Leadership
- Stakeholder Communication
Timeline
Network Administrator/Technical Project Manager
Snohomish County Prosecuting Attorney
03.2023 - Current
Information Technology 2
Snohomish County
06.2022 - 03.2023
System Administrator
Rushing Company
10.2019 - 06.2022
LMS Support Desk Manager
University of Montana - UM Online
07.2018 - 07.2019
Help Desk Technician
University of Montana - College of Visual and Performing Arts
10.2017 - 12.2018
Information Technology -
University of Montana Missoula College
General Education -
University of Montana Missoula College
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