Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kyle Smith

Garland

Summary

My name is Kyle Smith and I am applying for a position within your company. I would appreciate an opportunity to interview at your earliest convenience. I look forward to hearing from you.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Petsmart
03.2025 - Current
  • Im part of the PPAC (Pet Parent Assistance Center). I handle booking/modifying/canceling reservations for grooming and hotel services for pets. I specialize in recommending services and product to care for the pet, make the parents happy and boost revenue.

Customer Service Representative

Omnicare365
08.2023 - 03.2025
  • I was a United Healthcare Insurance Advocate in the Medicare and Retirement Department. I resolve member inquires about benefits, claims, grievances and so much more. I reach out to providers and advocate for my member’s health. I get them scheduled for much need medical appointments and help with transportation to and from those appointments. I use a knowledge base system to research a member’s needs and provide accurate information to a member while being as efficient as possible and making great connections with member leaving lasting impressions.

Licensed Professional Insurance Agent

GEICO
11.2019 - 07.2021
  • I was licensed for property and casualty insurance in the State of Texas. My experience is within Auto Insurance Sales. I have gone through extensive training and guidance to ensure my success... I have been in the sales department where I make connections with customers to determine what coverage they need to be protected and make sure it’s an insurable risk. To help them understand why they may need a certain coverage now and in the long run. I provide guidance that is tailored and relevant to their needs that will lead them towards a buying decision. I’m a direct writer with Geico. My resident license is Texas and my non resident licenses experiences are in NM, KS, IA, NE, WY, SD and OK. During the Covid-19 outbreak I was quickly dispatched from home where I assisted in Underwriting and Service to assist with customers and ensure their needs and expectations were met.

Real Time Analyst

Alorica Inc
10.2017 - 10.2019
  • I was a Real Time Analyst also known to me as RTA. I was originally hired on as a credit and collections representative. We collect balances owed by customers and restore services that we provide. I took the first call for the campaign which I enjoyed very much. Shortly later I was the first and only agent to represent the escalation line where I would take calls from irate customers with complex matters to resolve. A couple months later I was offered my current role of RTA. I oversee the phone dispositions for the entire campaign, service levels, reporting and work schedules for 80+ agents as well as assist the production floor with questions regarding the service provided by our client. I’m responsible for time sensitive reports regarding our service levels for the four operating companies, aux dispositions and the time spent is utilized correctly.

Assistant Store Leader

Payless ShoeSource
12.2015 - 08.2017
  • I directly managed seven employees. I worked with vendors to ship and receive products while maintaining customer expectations, stocking, maintaining tills and balancing the safe. I was acting store leader for over two months. There was not something I didn’t do. I handled all operations of retail store.

Education

High School Diploma -

Garland High School
Garland, TX
05.2006

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Certification

Texas License #2473403 Obtained Dec 2019

Timeline

Customer Service Representative

Petsmart
03.2025 - Current

Customer Service Representative

Omnicare365
08.2023 - 03.2025

Licensed Professional Insurance Agent

GEICO
11.2019 - 07.2021

Real Time Analyst

Alorica Inc
10.2017 - 10.2019

Assistant Store Leader

Payless ShoeSource
12.2015 - 08.2017

High School Diploma -

Garland High School

Similar Profiles

CREATE PROFILE