Kyle Smith

• Monitored conduct of prisoners in housing unit or during work or recreational activities to prevent escape or violence.
• Instructed inmates in work assignments and explained tasks.
• Counseled inmates and responded to legitimate questions, concerns and requests.
• Reported on quality of inmate work and violations committed by prisoners.
• Conducted fire, safety and sanitation inspections.
• Provided supervisors oral and written reports of work performed by inmates, inmate disturbances and rule violations.
• Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
• Reviewed incident reports submitted by subordinates concerning violations of policy or procedure observed during shift changes.
• Provided guidance and counseling services to help inmates adjust to their new environment and develop life skills needed upon release from prison.
• Responded to emergency situations such as riots or disturbances with appropriate force measures.
• Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
• Maintained order in the prison by monitoring inmate behavior and intervening when necessary.
• Investigated incidents involving prisoners or staff to determine who was responsible for any violations of policies or procedures.
• Conducted searches of inmates, cells, and prison grounds to detect contraband or illegal activities.
• Administered first aid when required due to injury or illness sustained by an inmate while under supervision.
• Performed security checks on visitors entering the facility as well as on packages being delivered to inmates.
• Prepared detailed reports documenting all relevant information related to daily operations at the correctional facility.

Handles routine inquiries from both staff and inmates,

providing technical assistance and answering questions regarding the

general nature of correctional programs.

Screens telephone calls

or personal contacts with staff/inmates, utilizing own judgement in

directing the caller to the most qualified staff member.

Receives visitors to the office, determines the nature of

the requests and directs them to the appropriate staff or personally

provides the information desired when routine or procedural matters

of the office are involved.

Takes requests for appointments with supervisor and staff. Checks on their availability and confirms appointment.

Reschedule appointments upon request of supervisor

or staff member.

Assists with and relieves supervisory staff of routine

office activities and procedural problems as they arise or as

directed by the Unit Manager.

Provide assistance to one staff member or to several; however, in either case this

employee is the principal clerk of the office and operates independently of any such position in the office.

Responds to routine requests for information such as status

of reports, suspense dates for matters requiring compliance, and

similar information readily available from files from information disclosures and/or requests in accordance with regulations pertaining to Freedom of Information Act (FOIA) and/or Public Information procedures.

Receives, distributes, and routes incoming/outgoing

correspondence, screens material prior to distribution to the

appropriate staff member and establishes suspense due dates.

Use initiative to obtain clarification of instructions

from originating offices. Handles routine matters including

requests of a general nature.

Follows up on committee actions where indicated, including typing

and distributing committee docket sheets, processing committee

actions, and distributing copies to all concerned.

Reviews correspondence prepared for the supervisor and other staff. Checks

reports for conformance to formats and procedural requirements.

Responsibility for correct punctuation, spelling,

grammar, typographical errors and attachment of necessary materials.

Within established parameters, incumbent may sign routine correspondence, draft and/or complete replies to general or routine

Inquiries in accordance with a given format.

Maintains subject matter files and records that relate to the work

of the unit.

Sets up and maintains logs showing the status of actions

and correspondence.

Ensures that files include all required documents and that all documents are properly signed. Using either a word processor or a conventional typewriter, types narrative and tabular material as described therein.

Maintains Bureau of Prisons program statements, operations

memoranda, administrative and regulatory requirements,

correspondence files and records in the operation of the office of

the Unit Manager and support staff.

Creates inmate central files and maintains strict accountability of central files until transfer,

redesignation or release from a halfway house.

Accountability and proper maintenance of central files are vital to the orderly

operation of the institution and the incumbent exercises specific controls in this area.

Incumbent assists the Unit Manager and staff members in the

procedural aspects of expediting the work of this office.

Responsible for the preparation of draft and/or final

form of materials such as, memoranda, letters, reports, requests,

etc., as assigned.

Performs a variety of administrative support duties, such as

maintaining appropriate inmate admission, release and assignment

rosters and logs, taking and transcribing meeting minutes, copying

and filing and appropriate disposal of sensitive documents.

Maintains a calendar of appointments for the Unit Manager and staff.

Schedules appointments and makes arrangements for time, participants, and location of meetings in accordance with instructions from

the supervisor.

Make necessary arrangements for travel, arranging

schedules of visits, making reservations, notifying organizations

and officials to be visited, and submitting travel vouchers and

reports.

Composes complex but nontechnical correspondence, locating and

assembling information for various reports, briefings, conferences,

etc.; follows up with staff members to ensure that various

commitments made at conferences and meetings are met; designs and

organizes filing systems for daily upkeep of filing of all central

file documents in accordance with relevant central file policies.

Performs timekeeping by maintaining and preparing time and

attendance records; collects and compiles statistical data.

Requisitions office supplies, equipment, and publications.

Performs a variety of other duties, consistent with overall unit

mission and operation, as directed by the Unit Manager.

Provides clerical support to other units/departments as needed.

Along with all other correctional institution employees, incumbent

is charged with responsibility for maintaining security of the

institution. The staff correctional responsibilities precede all

others required by this position and are performed on a regular and

recurring basis.

Correctional responsibilities include custody and

supervision of inmates, responding to emergencies and institution

disturbances, participating in fog and escape patrols, and assuming

correctional officer posts when necessary.

Shakedown inmates, conduct visual searches of inmate work

and living areas for contraband, and is responsible for immediately

responding to any institution emergencies. The incumbent must be

prepared and trained to use physical control in situations where

necessary, such as in fights among inmates, assaults on staff, and

riots or escape attempts.

Authority to enforce criminal statutes and/or

judicial sanctions, including investigative, arrest and/or

detention authority on institution property.

Authority to carry firearms and exercise

appropriate force to establish and/or maintain control over

individuals. When conditions are warranted, the employee may enter

hostile or life-threatening situations and may be required to make

decisions affecting life, well-being, civil liberties, and/or

property of others.

• Maintained up-to-date records of vehicle maintenance and repair logs.
• Managed on-time, under-budget tow truck service execution across region while partnering with local authorities and USPS.
• Used pallet jack and forklift to load and unload products at distribution centers and route locations.
• Completed vehicle recoveries, private tows and involuntary retrievals in collaboration with businesses and police departments.
• Responded quickly to customer complaints and gathered pertinent information to make educated decisions for remediation.
• Notified customers of potential late deliveries, resulting in decrease in calls to company support line.
• Maintained ongoing communications with operations center personnel to keep teammates informed.