Kyle Smith
Cleveland ,OH
Summary
Resourceful professional experienced in delivery logistics and customer relationship management. Known for strong problem-solving skills and adherence to safety standards, ready to contribute to operational efficiency and customer satisfaction.
Overview
21
21
years of professional experience
Work History
Beverage Delivery Driver
Southern Glazer's Wine and Spirits
Solon , OH
03.2022 - Current
- Inspected vehicles daily for safety and maintenance before starting shifts.
- Communicated effectively with dispatch to optimize delivery schedules.
- Handled customer inquiries and resolved issues during delivery interactions.
- Maintained accurate delivery logs and documentation for accountability.
- Adhered to traffic regulations and company policies during all deliveries.
- Utilized GPS and routing software to enhance navigation and efficiency.
- Transported and safely delivered items to prevent damage or loss.
Customer Service Rep
Budget Dumpster
Westlake , OH
02.2019 - 04.2020
- Assisted customers with inquiries and product information via phone and email.
- Resolved customer complaints through effective communication and problem-solving skills.
- Processed orders, returns, and exchanges using company-specific software systems.
- Collaborated with team members to enhance customer service strategies and practices.
- Maintained accurate records of customer interactions in the database system.
- Provided feedback to management on customer trends and service improvements needed.
Facilities Manager
Sgt. Car Wash
Cleveland , OH
08.2017 - 02.2019
- Managed facility maintenance schedules and ensured compliance with safety standards.
- Supervised team members to maintain cleanliness and functionality of all facilities.
- Conducted regular inspections to identify maintenance needs and address issues promptly.
- Planned maintenance activities in accordance with budget limitations, building use needs and operational requirements.
- Called in equipment repair services and maintained office supplies by ordering new inventory.
- Reviewed bids received from contractors before awarding contracts for large-scale projects.
- Tracked inventory levels of supplies used in daily operations.
Maintenance Assistant
Perry Nuclear Power Plant
Perry , OH
03.2017 - 08.2017
- Operated hand tools and power equipment for various maintenance tasks.
- Responded promptly to maintenance requests from various departments.
- Maintained grounds through lawn care, garbage removal and special services such as tree pruning and removal.
- Repaired minor damages to walls, floors and ceilings caused by wear-and-tear or vandalism.
- Handled routine cosmetic updates such as painting walls and replacing outdated fixtures.
Treatment Specialist
Ohio Guidestone
Berea , OH
08.2004 - 02.2017
- Conducted regular evaluations to monitor client progress and adjust strategies.
- Maintained accurate documentation of client interactions and treatment activities.
- Mentored junior staff in best practices for client care and treatment methods.
- Facilitated educational workshops on topics such as anger management, stress reduction, and communication.
- Participated in weekly team meetings with other treatment professionals to review case files.
- Assessed client's readiness for discharge from program and developed aftercare plans accordingly.
- Monitored medication schedules for those receiving medication assisted treatments.
- Ensured compliance with HIPAA regulations regarding confidentiality of client information.
- Planned educational and training programs for offenders.
Education
Certificate - Class A CDL
Valley College
Brookpark, OH11-2021
Bachelor of Administration - Business Administration
Cleveland State University
Cleveland 12-2011
Associate of Arts - General Studies
Lakeland Community College
Willoughby, OH05-2006
Skills
- Vehicle inspection
- GPS navigation
- Delivery logistics
- Safety compliance
- Customer relationship management
- Problem solving
- Effective communication
- Attention to detail
- Time management
- Conflict resolution
- Adaptability
- Team collaboration
References
References available upon request.
Timeline
Beverage Delivery Driver
Southern Glazer's Wine and Spirits
03.2022 - Current
Customer Service Rep
Budget Dumpster
02.2019 - 04.2020
Facilities Manager
Sgt. Car Wash
08.2017 - 02.2019
Maintenance Assistant
Perry Nuclear Power Plant
03.2017 - 08.2017
Treatment Specialist
Ohio Guidestone
08.2004 - 02.2017
Certificate - Class A CDL
Valley College
Bachelor of Administration - Business Administration
Cleveland State University
Associate of Arts - General Studies
Lakeland Community College
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