Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

KYLE SOENTGEN

Kingman,Arizona

Summary

Experienced in hospitality operations. Served as Owner, General Manager, FOH manager, BOH manager, Executive chef, Sous chef, Server, Bartender, and dishwasher in career. Experienced in planning, coordinating, managing, and executing successful strategies to grow, improve, and succeed in today’s competitive hospitality industry. Owned bar/restaurant, transportation company, property management, Consulting, and a landscaping business over the last 20 years, gaining valuable lessons and growth in the experiences.

Overview

22
22
years of professional experience

Work History

Volunteer/Bartender

VFW
11.2020 - 02.2024
  • Member relations, special event catering, membership enrollment, customer service, scheduling, inventory, ordering, marketing, fundraising.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.

General Manager

Porto Bello
09.2014 - 03.2019
  • Scheduling, promotions, marketing, ordering, educating staff, inventory, menu analysis and development, general analysis of finances and operations.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Formulated policies and procedures to streamline operations.

President

KCS Landscaping and Property management
07.2008 - 08.2015
  • Customer sales and retention, property maintenance and design, rent collection, tenant relations.
  • Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
  • Enhanced company performance by implementing strategic plans and overseeing daily operations.
  • Streamlined organizational processes by evaluating current systems and implementing improvements.
  • Prepared annual budget forecasts and monitored performance to meet organizational objectives.
  • Drove revenue growth by expanding product offerings and identifying new market opportunities.

Event Coordinator

The Grand Hall
11.2011 - 09.2014
  • Event promotions, planning and executing events, staff coordination, pre and post party preparations, inventory, menu planning, invoicing, customer relations, event set up, entertainment booking and relations.
  • Coordinated schedules and timelines for events.
  • Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
  • Managed event logistics and operations.
  • Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
  • Brainstormed and implemented creative event concepts and themes.
  • Employed social media platforms effectively to promote upcoming events, reaching a wider audience base.

Owner/President/General Manager

The Rosebud of Grand Haven
05.2002 - 10.2011
  • Daily operations, menu planning and creation, staff training, policy implementation, customer service, public relations, accounting, promotions, marketing, entertainment scheduling.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
  • Optimized supply chain operations, negotiating with suppliers to ensure timely delivery of high-quality products.

President

KCS Consulting Services
05.2006 - 05.2011
  • Offered analysis of day to day operations of various restaurants
  • Evaluated staff, Incorporated training regiment and policies for onboarding new staff and current employees
  • Design layouts, ergonomics, menu design, menu analysis
  • Soft openings and restructure of existing eateries.

President

Rosebud Taxi LLC aka Lakeshore transportation
05.2003 - 05.2008
  • Obtaining licensing, acquiring assets, general maintenance, contracts, marketing, promotions.

Education

Marketing, Business, Psychology

Muskegon Community College
Muskegon, MI

Skills

  • Strong multitasking
  • Customer Service
  • Liquor, beer, and wine knowledge
  • Highly reliable
  • Team player attitude
  • Complex Problem-Solving
  • Payment Processing
  • Handling Difficult Customers
  • Hospitality service expertise
  • Alcohol awareness
  • Food Service
  • Team training and development
  • New Hire Training
  • Beverage Preparation
  • Inventory
  • Sales expertise
  • Wine and liquor knowledge
  • Bar Equipment Familiarity
  • Health codes compliance
  • Basic accounting
  • Creative Mixology

References

  • Scott Tenhagen, President, Porto Bello Italian Restaurant, 41 Washington Ave, Grand Haven, Michigan, 49417, (616)638-0221
  • Stephen Turpin, Manager, Davita Kidney care, 535 S. Burdick St., Kalamazoo, Michigan, 49007, (616)510-0204
  • Gary Boyd, President, The Unicorn Tavern, 415 S. Beechtree St., Grand Haven, Michigan, 49417, (616)414-7057
  • Michael Ruarke, President, The Whippi Dip, 977 E. Pontaluna Rd., Norton Shores, Michigan, 49456, (231)571-0079

Timeline

Volunteer/Bartender

VFW
11.2020 - 02.2024

General Manager

Porto Bello
09.2014 - 03.2019

Event Coordinator

The Grand Hall
11.2011 - 09.2014

President

KCS Landscaping and Property management
07.2008 - 08.2015

President

KCS Consulting Services
05.2006 - 05.2011

President

Rosebud Taxi LLC aka Lakeshore transportation
05.2003 - 05.2008

Owner/President/General Manager

The Rosebud of Grand Haven
05.2002 - 10.2011

Marketing, Business, Psychology

Muskegon Community College

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