Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Overnight Stocker
Walmart
Fort Worth, TX
01.2024 - Current
Received and stocked merchandise in a timely manner.
Organized shelves, racks and bins to ensure product availability.
Maintained cleanliness of work area by sweeping, dusting and disposing of trash.
Assisted customers with locating items, retrieving merchandise from stockroom shelves and providing information on products.
Restocked shelves according to plan-o-grams set up by management team.
Checked expiration dates on all food items to ensure quality control standards were met.
Provided excellent customer service when assisting customers in finding desired items or answering questions about products or services offered.
Completed transactions using point of sale system.
Kept work areas clean, neat and organized for optimal productivity and worker safety.
Demonstrated great teamwork skills with staff members involved in production and transport.
Senior Guest Advisor
GameStop
Fort Worth, TX
05.2023 - Current
Greeted guests, answered inquiries and provided excellent customer service.
Assisted customers with selecting merchandise based on individual needs and preferences.
Conducted cash transactions accurately and efficiently while maintaining proper security procedures.
Conducted daily store operations, including opening and closing procedures and cash handling.
Monitored inventory levels and placed orders to restock shelves.
Developed strategies to maximize sales and profitability.
Organized promotional events to increase product awareness.
Performed regular price checks to ensure competitive pricing.
Identified and contacted potential members to explain membership benefits.
Analyzed data trends related to the performance of membership programs.
Asset Protection Associate
Ross Dress for Less
Fort Worth, TX
09.2023 - 01.2024
Monitored CCTV surveillance to detect suspicious activity.
Executed safety protocols to protect the store's assets.
Identified shoplifters and apprehended perpetrators according to company policies.
Inspected merchandise for damages or defects prior to stocking shelves.
Conducted investigations related to inventory discrepancies and shrinkage control.
Performed daily audits of cash registers and ensured accuracy of transactions.
Maintained a safe shopping environment by monitoring customer behavior and responding quickly to potential issues.
Investigated incidents, collected evidence, wrote detailed reports, and made recommendations for corrective action when necessary.
Provided assistance in the training of new hires on asset protection procedures.
Established relationships with local law enforcement agencies as needed.
Area Supervisor
Ross Dress for Less
Fort Worth, TX
02.2023 - 01.2024
Developed and maintained a positive working environment for all staff members.
Created and implemented daily work schedules to ensure that all tasks were completed in an efficient manner.
Monitored employee performance, providing feedback and coaching as needed.
Conducted regular safety audits to ensure compliance with occupational health standards.
Ensured accurate inventory levels through periodic counts and cycle counting.
Resolved customer complaints in a timely and professional manner.
Provided guidance to team members on proper procedures for handling customer inquiries.
Maintained records of team member productivity, attendance, and other metrics related to job performance.
Performed daily inspections of equipment to identify potential maintenance issues before they occurred.
Collaborated with upper management regarding changes in policy or procedure that could improve workflow efficiency.
Evaluated the effectiveness of existing processes, making recommendations for improvement when necessary.
Planned and coordinated promotional events to increase customer traffic at store locations.
Trained new employees on policies, procedures, product knowledge, customer service techniques.
Frozen, Dairy, and Meat Associate
Target
Fort Worth, TX
06.2022 - 03.2023
Stocked shelves with frozen, dairy, and meat products to ensure adequate inventory levels.
Maintained cleanliness of work area by sweeping, mopping, and sanitizing surfaces throughout the day.
Performed regular quality checks on all products to guarantee freshness and safety standards.
Organized backroom storage areas for efficient product rotation.
Assisted customers in locating desired items in the frozen, dairy, and meat departments.
Processed customer orders quickly and accurately at checkout counter.
Provided exceptional customer service by responding to inquiries promptly and courteously.
Assisted other associates with stocking duties as needed during peak business hours.
Unloaded incoming shipments of frozen, dairy, and meat products from delivery trucks.
Verified expiration dates on all products prior to stocking shelves or selling items to customers.
Inspected merchandise for any signs of spoilage or damage before stocking shelves.
Self Checkout Host
Walmart
Fort Worth, TX
07.2022 - 02.2023
Greeted customers and provided assistance with the self-checkout process.
Assisted customers in scanning items and entering payment information.
Verified customer IDs for alcohol, tobacco, or age restricted purchases.
Monitored self-checkout area to ensure smooth operations and compliance with safety guidelines.
Helped resolve customer complaints in a professional manner.
Ensured that all items were accurately scanned into the system before bagging them for customers.
Inspected bags at the exit to ensure no merchandise was being stolen from the store.
Processed returns and exchanges for customers who had purchased their items at a self-checkout station.
Bartender
Round One Entertainment
Arlington, TX
11.2019 - 09.2020
Greeted customers and provided excellent customer service.
Prepared alcoholic and non-alcoholic beverages according to recipe standards.
Ensured proper sanitation of bar area, glassware, utensils, and equipment.
Maintained inventory of liquor, beer, wine, and other beverage items.
Provided drink suggestions to customers based on their preferences.
Processed payments accurately and efficiently with POS system.
Assisted in setting up the bar for service shift.
Kept track of all orders made by customers and communicated them promptly to kitchen staff.
Stocked ice bins and coolers as needed throughout shift.
Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
Cleansed glasses with sanitizing solution after each use.
Resolved customer complaints in a professional manner.
Organized storeroom inventory of supplies such as cups, napkins, straws.
Sales Associate
Forever 21
Arlington, TX
10.2018 - 08.2019
Greeted customers and provided exceptional customer service.
Assisted customers with product selection, sizing and styling.
Provided accurate information about products, prices and services.
Processed transactions using a point-of-sale system.
Maintained up-to-date knowledge of store merchandise and policies.
Built relationships with customers to encourage repeat business.
Organized stockroom shelves according to size, color or style.
Restocked shelves as needed to ensure sufficient inventory levels.
Conducted inventories on a regular basis to track stock levels.
Demonstrated product features and benefits for customers' needs.
Handled customer complaints in a professional manner.