Kyle Sparks
Hanover,PA
Summary
Dynamic leader with a proven track record in business development and customer relationship management, honed as a Business Owner and at HealthMarkets. Excelled in negotiating and public speaking, boosting revenue and client satisfaction. Mastered marketing campaign management and team leadership, achieving significant performance improvements. Skilled in budgeting and financial management, ensuring profitable operations. Proficient in critical and creative thinking to help ensure hospitality for guests while enhancing numbers for the company.
Overview
10
10
years of professional experience
Work History
Insurance Agent
HealthMarkets
08.2023 - Current
- Maintained high standards of customer service by building relationships with clients.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Designed presentations and marketing materials to promote insurance products.
- Researched and identified potential new markets.
Business Owner
Self-employed
03.2018 - 02.2024
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Manager
Chick-fil-A
04.2015 - 07.2024
- Maintained professional, organized, and safe environment for employees and patrons.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Improved marketing to attract new customers and promote business.
- Offered appropriate reservation options based on expected attendees when coordinating events.
- Increased customer service ratings significantly through personable service.
- Guaranteed hospitality first with guests
Education
Bachelor of Science - Business Administration
York College of Pennsylvania
York, PASkills
- Client assessment
- Customer follow-up
- Negotiation
- Quotes and sales
- Budgeting and financial management
- Guest conflict resolution
- Hospitality best practices
- Marketing campaign management
- Public Speaking
- Team Leadership
- Business Development
- Public relations
Timeline
Insurance Agent
HealthMarkets
08.2023 - Current
Business Owner
Self-employed
03.2018 - 02.2024
Manager
Chick-fil-A
04.2015 - 07.2024
Bachelor of Science - Business Administration
York College of Pennsylvania
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