Kyle Spence
Mansfield,TX
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Revenue Management Analyst
Hilton
01.2022 - 06.2023
- Assisted in preparation of presentations, data tables and other documents for investor meetings.
- Collaborated with a team of revenue managers and hotel operators to optimize revenue and profitability for 15 franchised Hilton hotels.
Assisted in managing daily inventory, pricing, and revenue management decisions to maximize room revenue and occupancy rates. - Conducted data analysis and market research to identify trends and opportunities for revenue growth, including competitive pricing analysis and demand forecasting.
- Developed and maintained pricing strategies for rooms and packages, adjusting rates based on market conditions and demand fluctuations.
- Monitored and adjusted room availability and pricing on various online distribution channels (OTA, GDS, and direct website) to maximize revenue and market share.
Service Agent
Enterprise Rent A Car
03.2020 - 03.2021
- Maintained well-developed relationships with customers and fellow employees using strong problem-solving and positive engagement skills.
- Provided exceptional customer service by assisting clients with vehicle rental needs, answering inquiries, and ensuring a smooth and positive rental experience.
- Resolved customer concerns and issues promptly and effectively, maintaining a high level of customer satisfaction
- Conducted vehicle inspections and quality checks, ensuring that rental cars were clean, well-maintained, and met safety standards before being rented out to customers.
- Collaborated with a diverse team of colleagues to meet daily operational goals and uphold company standards.
Amazon Warehouse/Delivery Driver
Elite Star Logistics
03.2019 - 03.2020
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Efficiently managed warehouse tasks, including receiving, sorting, and organizing packages, to ensure accurate inventory and timely order fulfillment.
- Maintained meticulous records of incoming and outgoing inventory, aiding in inventory control and order tracking.
Education
Bachelor of Arts - Marketing
University of Texas At Arlington
Arlington, TX06.2021
Bachelor of Arts - Business Management
The University of Texas At Arlington
Arlington, TX06.2021
Skills
- Needs Assessment
- Comparative Analysis
- Trends Analysis
- Variance Analysis
- Business Forecasting
- Impact Assessment
- Quality Evaluation
- Performance Analysis
- Problem-Solving
- Document Management
- Analytical Research
- Relationship Building
Accomplishments
- Successfully increased the Revenue per Available Room (RevPAR) for my portfolio of hotels by an impressive 15-20% year-over-year (YOY).
- Received the prestigious Leadership Award from Tarrant County Community College in recognition of outstanding leadership qualities and contributions to the academic community.
- Completed the Hootsuite Social Media Marketing certification, gaining valuable expertise in social media strategy, content creation, and analytics.
Certification
- Hootsuite Social Media Marketing
Additional Information
References:
- Ken Lytch (Hilton) - ken.lytch2@hilton.com
- Elizabeth Tippett (Hilton)– Elizabeth.Tippett@hilton.com
- Lora Flourney (Amazon)- (858)-337-7719
- Lucas Lawler (Amazon) - (254)-339-2655
Timeline
Revenue Management Analyst
Hilton
01.2022 - 06.2023
Service Agent
Enterprise Rent A Car
03.2020 - 03.2021
Amazon Warehouse/Delivery Driver
Elite Star Logistics
03.2019 - 03.2020
Bachelor of Arts - Marketing
University of Texas At Arlington
Bachelor of Arts - Business Management
The University of Texas At Arlington
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