Summary
Overview
Work History
Education
Skills
Timeline
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Kyle Stone

Wells,ME

Summary

New college graduate with demonstrated leadership in ride operations management and staff support and oversight. Excelled in enhancing the guest experience and fostering a cohesive customer facing team. Skilled in MS Office Suite. Approachable, hard working and well-written, with a demonstrated blend of both hard and soft skills, and a track record of excellence in the workplace.

Overview

4
4
years of professional experience

Work History

Area Manager

Funtown Splashtown USA
06.2024 - 08.2024
  • Led team in daily ride operations oversite, ensuring a safe and enjoyable customer experience.
  • Conducted regular staff rounding to identify areas of both opportunity and achievement.
  • Conducted training sessions to educate ride operation team members on best practices and procedures.
  • Mentored junior staff members, providing guidance on best practices and professional development opportunities.
  • Resolved conflicts promptly to promote positive environment for customers.
  • Continuously improved ride operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and making recommendations to senior leadership.
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  • Enhanced guest experience by providing clear instructions and answering questions promptly.
  • Assisted guests with boarding and exiting rides to maintain swift and safe operations.
  • Ensured safety of guests by conducting routine checks on equipment and restraints.
  • Communicated effectively with fellow team members to maintain efficient ride operations during peak hours.
  • Contributed to a friendly workplace culture by fostering positive relationships with coworkers and displaying excellent teamwork skills.
  • Gained expertise in operating multiple types of amusement rides while adhering to strict safety guidelines set forth by the company.
  • Developed strong problem-solving skills by addressing guest complaints and resolving disputes calmly and professionally.
  • Consistently followed established procedures regarding emergency situations, ensuring the safety and well-being of all park guests.
  • Supported park-wide events such as firework displays by directing guests or providing assistance as needed.
  • Trained new recreation attendants on safety procedures and customer service tactics.

Lead Operations Associate

Funtown Splashtown USA
06.2023 - 06.2024
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  • Ensured safety protocols were followed consistently by all staff members throughout daily operations tasks.
  • Mentored junior associates, fostering professional growth and development within the team.
  • Enhanced team performance through regular coaching and feedback sessions.
  • Oversaw daily operations, coordinating schedules and managing resources for maximum efficiency.
  • Developed and maintained a high level of customer satisfaction with effective communication and problem-solving skills.
  • Spearheaded process improvement initiatives, resulting in significant cost savings and increased productivity rates.

Ride Attendant

Funtown Splashtown USA
05.2020 - 06.2022
  • Provided exceptional guest experiences through attentive service and quick response to any issues or concerns.
  • Promoted a positive atmosphere throughout the park by engaging with guests, answering questions, and delivering exceptional customer service.
  • Communicated effectively with fellow team members to maintain efficient ride operations during peak hours.
  • Demonstrated flexibility by working various shifts including weekends, holidays, day shifts, or evening shifts as required by management.
  • Contributed to a friendly workplace culture by fostering positive relationships with coworkers and displaying excellent teamwork skills.
  • Displayed strong communication skills when interacting with diverse groups of guests from different backgrounds and age groups.
  • Managed daily ride operations, including queue management and rider height verification for safety compliance.
  • Upheld high standards of cleanliness throughout the park, keeping walkways clear of debris and hazards for guest safety.
  • Developed strong problem-solving skills by addressing guest complaints and resolving disputes calmly and professionally.
  • Gained expertise in operating multiple types of amusement rides while adhering to strict safety guidelines set forth by the company.
  • Consistently followed established procedures regarding emergency situations, ensuring the safety and well-being of all park guests.
  • Operated variety of amusement park rides and monitored passenger safety and comfort.


Education

Bachelor of Arts - History

University of Maine
Orono, ME
01-2025

Skills

  • Amusement Park Operations Management
  • Relationship building
  • Team development
  • MS Office Suite
  • Performance management
  • Staff training
  • Process improvement
  • Staff scheduling
  • Training and coaching
  • Conflict management
  • Leadership skills
  • Policies and procedures
  • Customer relations
  • Staff supervision
  • Decision-making
  • Operations oversight
  • Staffing oversight

Timeline

Area Manager

Funtown Splashtown USA
06.2024 - 08.2024

Lead Operations Associate

Funtown Splashtown USA
06.2023 - 06.2024

Ride Attendant

Funtown Splashtown USA
05.2020 - 06.2022

Bachelor of Arts - History

University of Maine

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Kyle Stone