Kyle Sumlin
Portland
Summary
Detail-oriented professional with exceptional communication and project management skills, thriving in fast-paced environments while managing multiple tasks effectively. Recognized for a proactive approach to identifying and resolving issues, with a focus on process optimization and team support. Experienced in safely operating transit buses and addressing diverse passenger needs through effective route navigation and strict schedule adherence, ensuring timely service delivery. Committed to upholding safety protocols and customer service principles, fostering a secure and welcoming atmosphere that enhances the overall work place experience.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Removal Technician
Portland Mortuary & Cremation Services
08.2025 - Current
- Coordinated logistics for timely transportation of deceased individuals to facilities.
- Maintained accurate documentation of removals, ensuring meticulous record-keeping practices.
- Collaborated with funeral directors to fulfill specific client requests during removal operations.
- Operated specialized equipment for safe handling and transportation of remains.
- Addressed family inquiries with empathy and professionalism during sensitive situations.
- Promoted a positive work environment through respectful communication with colleagues and dedication to teamwork principles.
- Provided clear communication with clients about move timelines, expectations, and potential obstacles during the relocation process.
- Utilized time management skills to balance multiple tasks within tight deadlines while maintaining exceptional quality standards in all aspects of work performed.
- Assisted in training new employees on company procedures and best practices for successful removals.
Bus Operator
C-Tran
02.2025 - 08.2025
- Operated transit buses safely and efficiently across designated routes.
- Ensured compliance with traffic regulations and safety protocols during daily operations.
- Assisted passengers with boarding, providing information on routes and schedules.
- Conducted pre-trip inspections to verify vehicle safety and operational readiness.
- Collaborated with dispatch teams to address service disruptions and passenger needs promptly.
- Maintained a clean and safe bus environment for the comfort of all passengers.
- Helped passengers stow and retrieve luggage, bags, wheelchairs and other items.
- Implemented conflict resolution strategies to maintain a positive atmosphere onboard the bus during challenging situations.
- Handled emergency situations calmly and effectively by following established protocols for passenger safety and incident reporting.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
- Efficiently processed fare payments using various methods such as cash, cards, or mobile applications.
- Conducted comprehensive pre-trip inspections to ensure vehicle safety and compliance with regulations.
- Operated large vehicles in difficult urban and rural conditions.
Operations Supervisor
UC Davis Health
06.2020 - 02.2025
- Supervised daily operations, ensuring adherence to safety protocols and efficiency standards.
- Coordinated workflow among teams, optimizing resource allocation and minimizing downtime.
- Mentored junior staff, fostering skill development and promoting a collaborative work environment.
- Implemented process improvements that enhanced productivity and reduced operational costs.
- Analyzed performance metrics to identify trends, driving strategic adjustments in operations management.
- Facilitated training sessions on operational best practices, enhancing team competency and performance outcomes.
- Collaborated with cross-functional teams to streamline processes, improving overall operational efficiency.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
- Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
- Coordinated emergency response plans in times of crisis situations or natural disasters affecting company operations.
- Developed and implemented standard operating procedures to ensure consistency in service delivery across all shifts.
- Optimized resource allocation through careful planning and monitoring of inventory levels, staffing needs, and equipment maintenance schedules.
- Developed strong relationships with key customers to better understand their requirements and tailor services accordingly.
- Completed biweekly payroll for 26 employees.
- Hired, managed, developed, and trained staff, established and monitored goals, and conducted performance reviews.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Optimized organizational systems for payment collections, deposits, and recordkeeping.
- Operated Class B vehicles to ensure timely deliveries across designated routes.
- Inspected vehicles pre- and post-trip to maintain safety and compliance standards.
- Managed daily logs, ensuring accurate reporting of hours driven and vehicle conditions.
- Collaborated with dispatchers to optimize route efficiency and minimize delays.
- Trained new drivers on safety protocols and operational procedures for Class B vehicles.
- Adhered to all federal and state regulations governing commercial driving operations.
- Delivered exceptional customer service, addressing concerns promptly and professionally.
- Contributed to team success by providing backup support for fellow drivers during peak periods or absences.
- Reduced vehicle downtime through proactive maintenance coordination with fleet management personnel.
- Upheld a clean driving record throughout tenure as Class B CDL Driver, reflecting commitment to safe driving practices.
Sr. Parking Representative
UC Davis Health
02.2008 - 06.2020
- Enforced parking regulations to ensure compliance with local laws and ordinances.
- Conducted routine patrols of assigned areas to monitor vehicle activity and deter violations.
- Issued citations for parking infractions while maintaining professionalism in high-stress situations.
- Collaborated with law enforcement and city officials to resolve complex parking issues effectively.
- Provided exceptional customer service by addressing inquiries and educating the public on parking policies.
- Trained new officers on procedures, safety measures, and effective communication techniques.
- Developed strategies to improve overall efficiency in ticket issuance and enforcement practices.
- Responded to calls in both routine and emergency situations.
- Improved traffic flow through diligent monitoring and enforcement of parking restrictions.
- Collaborated with local law enforcement agencies to address recurrent or problematic parking issues.
- Maintained accurate and detailed logs of all events during each shift.
- Streamlined citation processing by accurately entering data into the electronic ticketing system.
- Supported special events by managing temporary no-parking zones and directing traffic as needed.
- Checked listings of vehicles to be booted or towed and completed necessary forms and boot placement on vehicles.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
Education
High School Diploma -
Penn Foster High School
Sacramento, California06.2007
Skills
- Effective time management
- Certified in first Aid and BLS
- Skilled in conflict resolution
- Adherence to safety protocols
- Driving proficiency
- Transportation management
- Collaborative teamwork
- Meticulous attention to detail
- Effective multitasking
- Consistent reliability
- Effective organizational skills
- Collaborative team development
- Problem-solving skills
- Commitment to professional standards
- Customer service
- Vehicle inspection
- GPS navigation
- Class B commercial Driver's license
- Verbal and written communication
Certification
- Licensed CDL B Driver - 2023
- Certified BLS , American Red Cross - 2025
Timeline
Removal Technician
Portland Mortuary & Cremation Services
08.2025 - Current
Bus Operator
C-Tran
02.2025 - 08.2025
Operations Supervisor
UC Davis Health
06.2020 - 02.2025
Sr. Parking Representative
UC Davis Health
02.2008 - 06.2020
High School Diploma -
Penn Foster High School
AWARDS
Leadership Award UC Davis Health (2023-2024), Outstanding Service Award UC Davis Health (2018-2019), CEO Excellent Award UC Davis Health (2015-2016)