KYLE SWEEPER
Prosper,TX
Summary
High-impact Operations and Technology Leader with over 10 years of experience managing complex technical and logistical environments. Proven expert in multi-site territory management, specializing in the strategic oversight of on-site and remote teams to consistently exceed client service goals. Former COO with direct expertise in last-mile logistics, fleet routing, and vendor compliance, combined with a strong background in guiding cross-functional teams through dynamic challenges. Adept at leveraging a results-oriented mindset to implement innovative solutions, optimize infrastructure, and maintain business continuity. Recognized for reliability, flexibility, and a focus on continuous improvement to align operational functions with core business objectives.
Overview
17
17
years of professional experience
Work History
Senior IT Team Lead (Operations & Hybrid Support)
M7IT Solutions
Plano
02.2021 - Current
- Territory & Team Oversight: Lead a high-performing team of engineers across on-site and remote environments, ensuring seamless communication and project delivery.
- Performance Metrics: Increased customer satisfaction by 21% and team productivity by 18% through proactive problem-solving and goal alignment.
- Strategic Collaboration: Directed cross-functional efforts to deliver specialized software, ensuring all project milestones were met efficiently.
- Asset & Compliance Management: Managed support incidents and asset lifecycles, ensuring resource optimization and industry standard compliance.
- Led cross-functional teams to enhance operational efficiency and achieve project milestones.
- Developed and implemented training programs to elevate team performance and skillsets.
Team Lead (Systems & Compliance)
Signify Health
01.2018 - 12.2020
- Strategic Problem Resolution: Partnered with technical and infrastructure stakeholders to engineer long-term solutions for recurring operational challenges, safeguarding business continuity and optimizing system performance.
- Operational Efficiency: Streamlined onboarding processes by automating user profile creation, significantly reducing manual errors.
- Multi-Site Security: Administered Active Directory and user access for diverse organizational needs, aligning security strategies with business goals.
IT Analyst
HMS
01.2016 - 12.2018
- Data Visualization: Partnered with teams to develop customized dashboards and reports to improve decision-making.
- Workforce Support: Managed secure access and installations for a large-scale workforce of over 5,000 associates.
Chief Operating Officer (COO)
Sweeper, Dallas
Dallas
01.2009 - 12.2015
- Logistics & Fleet Management: Optimized daily vehicle routing to maximize fuel efficiency and maintained rigorous compliance records.
- Last-Mile Delivery: Oversaw the delivery and installation of merchandise, troubleshooting on-site issues to ensure exceptional customer service.
- Business Leadership: Negotiated contracts, managed key accounts, and directed all HR and financial operations including payroll and legal compliance.
Education
Bachelor of Business Administration -
University of Louisiana At Monroe
Associate of Science - undefined
Southern Union State Community College
Skills
- Certification: AZ-900 (Cloud Infrastructure)
- Software: Microsoft Excel, ServiceNow, JIRA, Active Directory, and Google Suite Admin
- Training and mentoring
- Business process improvement
Timeline
Senior IT Team Lead (Operations & Hybrid Support)
M7IT Solutions
02.2021 - Current
Team Lead (Systems & Compliance)
Signify Health
01.2018 - 12.2020
IT Analyst
HMS
01.2016 - 12.2018
Chief Operating Officer (COO)
Sweeper, Dallas
01.2009 - 12.2015
Associate of Science - undefined
Southern Union State Community College
Bachelor of Business Administration -
University of Louisiana At Monroe
CORE COMPETENCIES
- Hybrid Team Leadership: Managing distributed workforces across multiple physical locations and remote environments.
- Operations & Logistics: Last-mile distribution, daily routing optimization, and asset maintenance.
- Performance Management: Interpreting KPIs, conducting site audits, and measuring work via standardized reporting.
- Relationship Management: Partnering with motor carriers, stakeholders, and cross-functional internal teams.
- Conflict Resolution: Resolving complex field issues and navigating ambiguity in fast-paced retail settings.