Kyle Taylor
Ooltewah,Tn
Summary
Performance-oriented Sales Leader offering exceptional record of achievement over 3-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.
Overview
11
11
years of professional experience
Work History
Group Sales Manager
Hospitality Ventures Management Group
05.2023 - 01.2024
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Organized promotional events and interacted with community to increase sales volume.
- Facilitated business by implementing practical networking techniques.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Drove sales by developing multi-million dollar contract sales.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Group Sales Manager
Schulte Hospitality Group
03.2023 - 05.2023
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Organized promotional events and interacted with community to increase sales volume.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
Group Sales Coordinator
Schulte Hospitality Group
03.2022 - 03.2023
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Informed clients of essential travel information, such as travel times, transportation connections, medical, and visa requirements to facilitate quality service.
- Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.
- Improved productivity by increasing customer communication and responding to feedback.
- Offered appropriate reservation options based on expected attendees when coordinating events.
- Worked closely with front desk to achieve full occupancy of property.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Provided customers with information about availability and pricing.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Responded to inbound inquiries regarding accounts and payments.
- Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
Guest Service Representative/Banquet Server/Night Auditor
Vision Hospitality Group
11.2019 - 03.2022
- I worked primarily as a Guest Service Representative at the front desk, and have been in that position since the start of 2020
- Worked face to face with the guests, as well as conversing with them over the phone has helped me sharpen my customer service skills in order to provide them with the best service I can
- I began my career with Vision working in Banquets in a small team of five people that is required to operate seven different banquet and office spaces
- Working Banquets, it is imperative to work at a fast pace in order to meet hard deadlines for events while also being able to work alone in order to take care of tasks for small events, including reading and understanding the setup required for the event in order to accommodate everything that the guests asked for
- I spent a week training for the Night Auditor position, before being put permanently as a Guest Service Representative when the night auditor I was replacing decided to stay on.
HR Manager
AMC Theatres
11.2013 - 09.2019
- Started as a crew member in November of 2013 and was promoted to Manager in April of 2014
- I had HR responsibilities including interviewing, hiring, and scheduling
- In addition, I have 3 years experience with Inventory control including inventory counts, ordering, and planning
- Experience with projection work including scheduling, maintaining, and operation
- Worked at Holland AMC, Grand Rapids AMC, as well as Livonia AMC.
Masonry Apprentice
Deans Masonry
04.2013 - 09.2019
- Worked seasonally when help is needed and schedule allows
- Experience working with concrete, application of stone, bricks, and blocks.
Education
Grand Valley State University
Allendale, MI05.2010
High School Diploma -
Hartland High School
Hartland, MI06.2008
Skills
- Experience working in teams to complete tasks as well as taking on responsibilities alone
- 10 Years of experience in Customer Service setting
- Proficient in the scheduling program WorkForce
- Proficient in the Inventory program Crunchtime
- Experience with the projection program TMS as well as with Sony Projectors, Christie Projectors, and IMAX Projectors
- Experience with Microsoft Office Programs
- Customer Service
- Sales Training
- Sales Operation
- Revenue Generation
- Contract Negotiation
Resources
- Eric Powely, Former General Manager of AMC Holland 8, (231) 250-0682, Epowley@amctheatres.com
- Dean VanderYacht, Former boss at Dean’s Masonry, (616) 836-5847
- Craig Bayfield, Former General Manager of AMC Grand Rapids 18, (630) 786-2119, Cbayfield@amctheatres.com
Current Position
DoubleTree hotel, Chattanooga, TN, Guest Service Representative
Awards
- Employee of the Month for AMC Holland for December 2013, January-March 2014. Most recently won this award in February 2023 from Schulte.
- Coaches Award given to me after the Freshman and Sophomore Basketball Season.
- Team Captain given to me my Senior Season of Varsity Tennis.
- Varsity Letter given to me for Basketball, Tennis, and Academics.
Timeline
Group Sales Manager
Hospitality Ventures Management Group
05.2023 - 01.2024
Group Sales Manager
Schulte Hospitality Group
03.2023 - 05.2023
Group Sales Coordinator
Schulte Hospitality Group
03.2022 - 03.2023
Guest Service Representative/Banquet Server/Night Auditor
Vision Hospitality Group
11.2019 - 03.2022
HR Manager
AMC Theatres
11.2013 - 09.2019
Masonry Apprentice
Deans Masonry
04.2013 - 09.2019
Grand Valley State University
High School Diploma -
Hartland High School
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