KYLE TAYLOR
Dallas,TX
Summary
An experienced operations supervisor bringing over a decade of team management, leadership and supervisory expertise. Acquired a number of skills including superior leadership tactics, time-management tools, an highly adaptive multi-tasking ability as well as problem solving techniques. Knowledgeable about personnel development and employee mentoring and coaching. Ready to bring experience and knowledge to take on new challenges within your company.
Overview
13
13
years of professional experience
Work History
Service Advisor
Vanguard Kia of Arlington
Arlington, TX
01.2024 - 10.2024
- Greeted customers and addressed their needs in a professional manner.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Maintained records of customer interactions and transactions.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
Security Supervisor
77 Degrees
Dallas, Texas
06.2022 - 01.2024
- Ensured security staff is properly trained and certified in accordance with company policies and local regulations.
- Monitored security operations to ensure compliance with established procedures and standards.
- Conducted regular patrols of the premises to identify potential threats or safety hazards.
Customer Service Representative
Chewy.com
Dallas, Texas
11.2021 - 08.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Overnight Stocker, Stock Clerks, Sales Floor
H-E-B
San Antonio, TX
07.2019 - 03.2020
- Ensured all trucks were safely unloaded, loads were properly placed for inspection, as well as ensured all products were available and properly placed amongst shelves
Petty Officer Second Class
United States Navy
03.2012 - 11.2018
- Overall responsible for the safety and supervision of32 junior personnel while conducting overnight operations to include the safe transit and direction of aircraft by means of tractors and other support equipment
Customer Service Associate, Customer Service Representatives
In & Out Burger
Arlington, TX
08.2011 - 03.2012
- Managed customer relations and customer service through daily communications and interactions
- Collaborated with store management and program leadership to suggest actionable improvements and corrective actions plans
Education
High School Diploma - General High School Curriculum
James Bowie High School
Arlington, TX06.2011
Music Production & Management
Los Angeles Film School
Los Angeles, CABusiness Management
Columbia Southern University
Orange Beach, ALSkills
- Verbal and written communication
- Efficient multi-tasked
- Customer service
- Teamwork and collaboration
- Operations Management
- Conflict resolution
- Consistently meets goals
- Coaching and mentoring
- Staff training/development
- Exceptional interpersonal communication
- Project management
- Organized
- Time line management
- Effective leader
- Bill preparation
References
- Xavier, Baptist, PO2, xavier.baptist@navy.mil, 8178189875, US Navy
- Antonio, Weeks, RN, 5806784896, Scripps Mercy Hospital San Diego
Awards
Navy & Marine Corps Achievement Medal.
Timeline
Service Advisor
Vanguard Kia of Arlington
01.2024 - 10.2024
Security Supervisor
77 Degrees
06.2022 - 01.2024
Customer Service Representative
Chewy.com
11.2021 - 08.2022
Overnight Stocker, Stock Clerks, Sales Floor
H-E-B
07.2019 - 03.2020
Petty Officer Second Class
United States Navy
03.2012 - 11.2018
Customer Service Associate, Customer Service Representatives
In & Out Burger
08.2011 - 03.2012
High School Diploma - General High School Curriculum
James Bowie High School
Music Production & Management
Los Angeles Film School
Business Management
Columbia Southern University