Kyle Taylor
Operations Manager
Saratoga Springs,UT
Summary
Operations Manager with extensive experience overseeing logistics operations, workforce management, and customer accounts. Skilled in leading large teams, optimizing processes, and ensuring service excellence for high-profile clients. Known for driving efficiency, resolving escalations, and supporting business growth by bridging operations with customer needs.
Overview
10
10
years of professional experience
Work History
Operations Manager
Bailey's Logistics
06.2016 - Current
- Revenue & Invoicing Oversight – Accurately capture and process all service revenue for customer invoicing, ensuring timely and correct billing across accounts.
- People & Workforce Management – Lead and support a large team, addressing employee issues, resolving concerns, and overseeing payroll administration (including complex manual entry for piece-rate compensation).
- Hands-On Operational Support – Step into warehouse operations weekly to assist with multiple trailer unloads when labor shortages occur, ensuring continuity of service and minimal disruption.
- Account Leadership – Directly manage key customer accounts, maintaining strong client relationships, ensuring service-level performance, and overseeing integration projects.
- Customer Engagement & Acquisition – Participate in new customer meetings to present operational capabilities, explain execution strategies, and build confidence in our ability to serve them, contributing to successful business wins.
- Systems & Process Development – Design, implement, and refine operational systems to support current customers and new projects, driving efficiency, scalability, and adaptability.
- Customer Issue Resolution – Serve as the escalation point for complex customer challenges, frequently stepping in where account managers require additional support to resolve major issues.
- Financial Coordination – Review contractor invoices and coordinate with Accounts Payable to ensure timely and accurate payouts.
- Escalation Management – Handle and resolve escalations across the branch, safeguarding service quality and customer satisfaction.
- Rapid Project Adaptation – Develop operational strategies for new, high-demand projects with little to no lead time, successfully executing under resource constraints and shifting priorities.
Personal Trainer
Square One Fitness
04.2015 - 06.2016
- Educated clients on proper exercise techniques, reducing risk of injury during workouts.
- Improved client fitness levels by developing personalized workout plans and monitoring progress.
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Assisted clients with personal fitness goals through realistic objectives.
Education
No Degree - Personal Trainer
Eagle Gate College
Salt Lake City, UT 05.2001 -
High School Diploma -
Herriman High School
Herriman, UT06-2011
Skills
Leadership & People Management
Team Leadership & Development
Conflict Resolution & Employee Relations
Payroll Administration (including piece-rate systems)
Workforce Planning & Labor Allocation
Operations & Process Management
Logistics & Warehouse Operations
Process Improvement & System Development
Rapid Project Adaptation & Execution Under Constraints
Escalation & Crisis Management
Cross-Functional Coordination
Customer & Account Management
Key Account Management
Customer Relationship Management
Business Development Support (new customer onboarding & presentations)
Customer Issue Resolution & Retention Strategies
Financial & Business Operations
Revenue Capture & Invoicing
Contractor Invoice Processing & AP Coordination
Budget & Cost Awareness in Operational Planning
Strategic & Analytical Skills
Operational Strategy & Scalability Planning
Integration Management (new accounts into company systems)
Data-Driven Decision Making
Service Level & Metrics Oversight
Accomplishments
Key Accomplishments
- Turned struggling accounts profitable by restructuring operations, introducing process improvements, and implementing efficiency measures that reduced costs and increased service performance.
- Developed and launched new operational systems for a newly created Final Mile Cabinet Delivery Account Manager role, leading the account from inception to long-term success and customer satisfaction.
Timeline
Operations Manager
Bailey's Logistics
06.2016 - Current
Personal Trainer
Square One Fitness
04.2015 - 06.2016
No Degree - Personal Trainer
Eagle Gate College
05.2001 -
High School Diploma -
Herriman High School