Kyle Thom
Costa Mesa,CA
Summary
Results-focused Supervisor offering successful background leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications.
Overview
5
5
years of professional experience
Work History
Floor Supervisor
Vans
10.2022 - Current
- Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly
- Served as a positive role model for staff, exemplifying strong leadership qualities and a commitment to company values
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers
- Coordinated daily floor restocks and merchandise resets to drive sales and product promotion
Event Leader
Woodstock's Davis
10.2021 - 08.2022
- Trained and supervised event staff to complete vendor tasks in a timely manner
- Developed and maintained relationships with team at UC Davis Conference and Event Services
- Coordinated concept plans for new promotional opportunities in the community
Floor Supervisor
Vans
01.2021 - 09.2021
- Streamlined daily processes for increased efficiency, maximizing high sale opportunities
- Optimized employee performance by providing constructive feedback and building personal growth models for employees to follow
- Divided and categorized cargo received and redirected shipments in response to customer requests
Sales Associate/Retail Sales Lead
Vans
11.2018 - 01.2021
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge
Education
High School Diploma -
Edison High School
Huntington Beach, CA06.2018
Skills
- Stock Management
- Customer Relations
- Team Goal Setting
- Problem-Solving
Timeline
Floor Supervisor
Vans
10.2022 - Current
Event Leader
Woodstock's Davis
10.2021 - 08.2022
Floor Supervisor
Vans
01.2021 - 09.2021
Sales Associate/Retail Sales Lead
Vans
11.2018 - 01.2021
High School Diploma -
Edison High School
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