Summary
Overview
Work History
Skills
Timeline
Generic

Kyle Thompson

Dallas,TX

Summary

Resource Management Analyst with expertise in strategic planning and resource allocation. Skilled in developing budget plans, conducting cost analysis, and fostering effective communication across departments to optimize resource utilization. Proficient in problem-solving and data-driven decision-making, with a proven ability to lead cross-functional teams for successful project completion. Track record of improving operational efficiency and resource utilization through innovative management strategies.

Overview

9
9
years of professional experience

Work History

Resource Management Analyst

Health Care Service Corporation
12.2023 - Current
  • - Review and manage real-time/intraday workforce management of front or back office functions. - Monitor daily SLAs, productivity, and adherence to schedules; adjust schedules as necessary, escalate issues, and make recommendations. - Monitor aging claim and non-claim inquiries, distribute aged inventory workloads, ensure inventory levels are safe, and coordinate staffing to meet inventory goals. - Complete analysis of inventory management activities including coordinating assignments for staff, budget, and staffing information. - Utilize Workforce Management tools to identify opportunities to better manage inventory, staffing levels, and overall workload. - Collaborate with workforce planning team, business solutions, analytics, etc.

Customer Service – Health Advocate Concierge

Blue Cross Blue Shield of Texas
07.2022 - 12.2023
  • - Supported inbound calls from members, helping to anticipate and coordinate activities needed to resolve issues and optimize health and wellbeing. - Responded to telephone, webchat, and written inquiries, working independently to meet customer needs. - Collaborated with members in setting appointments within network providers, confirmed availability, network status, and appointment timeliness. - Made outbound calls to confirm satisfaction and offer additional assistance. - Helped members and providers file medical claims to BCBS in a timely manner.

Jewelry Department – Client Advisor

Neiman Marcus, Inc.
11.2021 - 07.2022
  • - Specialized in and knowledgeable of different jewelry brands, products, and designers. - Created customer relationships to provide customized service to patrons. - Completed financial transactions using Point of Sale software, debit cards, and store credit/gift cards. - Occasionally processed product returns and/or exchanges. - Prepared display cases and stocked as needed.

Jewelry Department – FLS Salesperson

Nordstrom, Inc.
11.2020 - 11.2021
  • - Worked with a team to provide excellent customer service to patrons, vendors, and colleagues. - Created customer relationships to provide customized service to patrons. - Knowledgeable of different jewelry brands, products, and designers. - Completed financial transactions using Point of Sale software, debit cards, and store credit/gift cards. - Occasionally processed product returns and/or exchanges.

Parks Department - Maintenance Helper II

City of Richardson
02.2019 - 11.2020
  • - Worked with other employees in performing manual labor tasks required of the Park Department in a safe and acceptable manner. - Used handheld computer devices, work tools, telephone, computer, and office equipment to provide clean parks. - Operated large trucks, other vehicles, equipment, and tools. - Wrote daily work reports; followed written and oral directions in performing park maintenance tasks.

Customer Service – Water Meter Reader

City of Richardson
10.2015 - 02.2019
  • - Walked extensively to check meters and record residents’ water usage. - Used handheld computer devices, work tools, telephone, computer, and office equipment to provide accurate water bills. - Provided face-to-face customer service with city residents regarding water issues, bills, and shut-off notifications.

Skills

  • Workforce Management
  • Customer Service
  • Data Analysis
  • Problem Solving
  • Inventory Management
  • Financial Transactions
  • Team Collaboration
  • Report Preparation
  • Budget Planning
  • Problem-solving abilities
  • Attention to Detail
  • Task Prioritization
  • Time management abilities
  • Data Collection
  • Organizational Skills
  • Problem-Solving
  • Excellent Communication
  • Adaptability
  • Problem-solving aptitude
  • Teamwork and Collaboration
  • Analytical Thinking

Timeline

Resource Management Analyst

Health Care Service Corporation
12.2023 - Current

Customer Service – Health Advocate Concierge

Blue Cross Blue Shield of Texas
07.2022 - 12.2023

Jewelry Department – Client Advisor

Neiman Marcus, Inc.
11.2021 - 07.2022

Jewelry Department – FLS Salesperson

Nordstrom, Inc.
11.2020 - 11.2021

Parks Department - Maintenance Helper II

City of Richardson
02.2019 - 11.2020

Customer Service – Water Meter Reader

City of Richardson
10.2015 - 02.2019

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Kyle Thompson