Kyle Thompson
Minneapolis,MN
Summary
My career has equipped me to develop and train staff while helping children grow. From Church camp to Delivery coordinator I have been given opportunities to grow. While here at MAC I have striven for every learning and growing opportunity to grow as a Behavioral Therapist. As a Lead Therapist I helped transition four kids from other centers to Minnetonka and transitioned one to new curriculum. I have taken the initiative to try and expand Therapy. and help train other Lead therapist in responsibilities and new curriculum. As a Program coordinator I would continue to seek more opportunities to grow and improve the company, team, and myself
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Background includes managing teams of childcare professionals focused on caring for kids ages 3 to 21. Proficient in leading full-time schedules, Mother's Day Out programs and summer camps.
Overview
19
19
years of professional experience
Work History
Center Director
Minnesota Autism Center, MAC
08.2025 - 09.2026
- Led development and implementation of individualized treatment plans for clients with autism.
- Coordinated training sessions for staff on best practices in autism care and behavior management.
- Oversaw daily operations to ensure compliance with state regulations and quality standards.
- Mentored team members to enhance professional growth and improve service delivery outcomes.
- Collaborated with families to provide support resources and foster a community-centric environment.
- Developed partnerships with local organizations to expand resources and outreach initiatives for families.
- Promoted positive company image and established reputation as provider of choice for educational programs in greater community.
- Increased staff productivity with regular training sessions, clear expectations, and constructive feedback.
- Kept facility in compliance with all applicable standards and laws.
Regional Director of Operations
Minnesota Autism Center, MAC
08.2022 - 05.2025
- Led operational strategies to enhance service delivery across multiple centers.
- Streamlined processes to increase efficiency in resource allocation and program execution.
- Managed cross-functional teams to ensure compliance with regulatory standards and best practices.
- Developed and implemented training programs to improve staff performance and client outcomes.
- Oversaw budgeting and financial planning to align operational goals with organizational objectives.
- Fostered partnerships with community stakeholders to enhance service offerings and outreach efforts.
- Analyzed performance metrics to identify areas for improvement and drive strategic initiatives.
- Mentored management teams, cultivating leadership skills and promoting professional growth within the organization.
Operations Analyst
Minnesota Autism Center, MAC
08.2021 - 08.2022
- Analyzed operational data to identify trends and optimized performance metrics.
- Developed and implemented process improvements to enhance service delivery efficiency.
- Collaborated with multidisciplinary teams to streamline communication and coordination efforts.
- Processed and verified billing information for accuracy and compliance with company policies.
- Resolved discrepancies in billing statements through detailed investigation and communication with clients.
- Implemented automated billing solutions to enhance efficiency and reduce processing time.
Lead Therapist
Minnesota Autism Center
06.2019 - 08.2021
- Completed weekly progress notes, updated quarterly treatment plans and maintained patient records by successfully utilizing practice management software, including Therap.
- Conducted EFL and skills assessments, tailoring treatment to individual needs to enhance patient outcomes
- Analyzed and interpreted statistics, converting data into charts and graphs to effectively present research findings at meetings
- Addressed guest and employee complaints by assessing their concerns and providing solutions
- Provided clear and timely technical data required for design and specification of product
- Managed quality assurance program through on-site evaluations, internal audits, and customer surveys to ensure compliance and service quality
- Performed blood glucose tests and documented results accurately
Behavioral Therapist
Minnesota Autism Center
03.2018 - 06.2019
- Prepared delivery loads for shipment by overseeing teams, checking containers and coordinating pickups
- Obtained all pertinent information on orders including product specifications along with delivery address, date and contact information
- Consulted with customers to clarify delivery and order preparation needs
- Scheduled deliveries, monitored progress and communicated updates to customers
- Managed and organized delivery paperwork to ensure accuracy and compliance
- Inspected merchandise for damage and accuracy against order documents
- Developed marketing collateral and presentations to enhance client engagement and awareness
Delivery Coordinator
Menards
06.2017 - 02.2018
- Coordinated delivery loads for shipment by overseeing teams, checking containers, and ensuring timely pickups
- Obtained all pertinent information on orders including product specifications along with delivery address, date and contact information
- Engaged with customers to clarify delivery and order preparation requests, enhancing service experience
- Scheduled deliveries, monitored progress and communicated updates to customers
- Oversaw management, transmission, and filing of delivery paperwork to ensure compliance and accuracy
- Inspected merchandise for damage and accuracy against order documents
- Increased credibility and client awareness by developing technical/non-technical marketing collateral and presentations, public relations campaigns, articles and newsletters
Full Time Camp Staff
Redeemer Lutheran Church
05.2010 - 08.2017
- Coordinated 18 team members to deliver church camp project for 300 children in grades 3-12
- Negotiated employee agreements to clarify directions and resolve conflicts, enhancing team performance
- Trained and developed 3 camp leaders a summer
- Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance
- Managed budget for church camp activities
- Developed and executed comprehensive church camp program from recruitment through implementation
- Trained and developed 3 camp leaders per summer
Gas Station Manager
Four Corners
10.2007 - 08.2010
- Supervised 8 cashiers in providing excellent customer service to customers and vendors
- Coordinated billing department and customers to resolve issues promptly
- Responded to all customer inquiries thoroughly and professionally
- Determined customer needs by asking relevant questions and listening actively to the responses
- Coordinated between billing department and customers to resolve problems
- Removed safety hazards, soiled items and trash from customer areas
- Supervised 8 cashiers to ensure consistent delivery of exceptional customer service
- Trained and developed new employees to enhance service standards and operational efficiency
Education
Associates of Arts - Biblical Studies
Oak Hills Bible College
Bemidji, Minnesota05-2012
Associates of Arts - Biblical Studies
Eternity Bible College
Simi Valley, California05-2017
Skills
- Microsoft office
- Excel
- Customer service
- Child care
- CPR Certified
- Event Planning
- Creative Design
- Multi-Tasker
- Account Management
- Staff Training
- Solution focused Techniques
- Program promotion
- Training and mentoring
- Team building
- Space organization
- Parent communication
- Training and coaching
- Team development
- Facility management
- Emergency response
- Staff evaluations
Timeline
Center Director
Minnesota Autism Center, MAC
08.2025 - 09.2026
Regional Director of Operations
Minnesota Autism Center, MAC
08.2022 - 05.2025
Operations Analyst
Minnesota Autism Center, MAC
08.2021 - 08.2022
Lead Therapist
Minnesota Autism Center
06.2019 - 08.2021
Behavioral Therapist
Minnesota Autism Center
03.2018 - 06.2019
Delivery Coordinator
Menards
06.2017 - 02.2018
Full Time Camp Staff
Redeemer Lutheran Church
05.2010 - 08.2017
Gas Station Manager
Four Corners
10.2007 - 08.2010
Associates of Arts - Biblical Studies
Eternity Bible College
Associates of Arts - Biblical Studies
Oak Hills Bible College