Kyle Thrash
Grapevine
Summary
Dynamic professional with extensive expertise in diagnosing and resolving complex workplace issues while consistently upholding the highest standards of quality and safety. Strong commitment to customer satisfaction, leveraging exceptional communication skills to effectively explain solutions and build lasting relationships. Proven experience in managing all facets of business operations, including financial oversight and strategic planning, employing effective leadership techniques to enhance team productivity. A track record of driving business growth through innovative solutions demonstrates a proactive approach to fostering success in any environment.
Overview
15
15
years of professional experience
Work History
Owner/Operator
Pickle Pest LLC
05.2024 - Current
- Implemented integrated pest management strategies to control infestations and improve customer satisfaction.
- Trained and supervised staff on safety protocols and pest management techniques.
- Established strong relationships with clients, resulting in increased customer retention and referrals.
- Streamlined inventory management processes to reduce costs and minimize waste.
- Analyzed market trends to identify opportunities for service expansion and business growth.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Maintain a 5 star customer review rating on Angie's List and Home Advisor.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
- Collaborated with industry partners to expand networking opportunities, fostering mutually beneficial relationships that drove growth for all parties involved.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
Dispatcher
AT&T
01.2022 - Current
- Under general supervision, this position is responsible for receiving, screening, dispatching and updating installation and repair work orders for U-verse products. This position is responsible for interacting with supervisors, field technicians and customers, to resolve installation and repair work order problems.
Premise Technician
AT&T
01.2015 - 01.2022
- Install and service homes and businesses for DTV and Uverse services at the highest standard. Home Dispatch. Order supplies and maintain inventory on truck. Exceed the company goals for the past five years. Excellent customer service skills
Service Representative (Car Audio Electronics Installer)
Navigation Solutions
01.2013 - 01.2015
- Perform installations, de-installations, maintenance, and field modifications to ensure reliable performance of specified in-car mobile electronics equipment using Navigation Solutions' approved methods and workmanship standards. Maintain customer relations on an operations level and provides technical assistance to rental car companies personnel and customers on product functionality.
12V/24V GPS Installation & Service Technician
Metro Mobile Electronics
01.2011 - 01.2013
- Responsible for installation and repair of GPS Fleet Tracking/AVL/Telematics Equipment into customer vehicles of all types. Accountabilities included: Product installation, troubleshooting, sales process support, product knowledge, telephone/email reception, and organization & cleanliness. Worked outside and drove a company vehicle.
Education
High School Diploma -
Grapevine High School
Grapevine, Texas05-2005
Skills
- Workplace safety awareness
- Strong verbal and written communication
- Adherence to corporate guidelines
- Integrated pest management
- Staff training and supervision
- Client relationship management
- Inventory management
- Customer service excellence
- Operations oversight
- Strategic planning
- Budget development
- Sales negotiation
Accomplishments
- Supervised team of 20+ staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Utilized conflict resolution skills to alleviate tense customer situations which boosted the client retention rate.
- Submitted all customer invoices in a timely manner to ensure the highest level of service and promote prompt payment.
- Up-sold products and motivated customers to upgrade current product plans.
- Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Timeline
Owner/Operator
Pickle Pest LLC
05.2024 - Current
Dispatcher
AT&T
01.2022 - Current
Premise Technician
AT&T
01.2015 - 01.2022
Service Representative (Car Audio Electronics Installer)
Navigation Solutions
01.2013 - 01.2015
12V/24V GPS Installation & Service Technician
Metro Mobile Electronics
01.2011 - 01.2013
High School Diploma -
Grapevine High School