Summary
Overview
Work History
Education
Skills
Projects
Accomplishments
References
Timeline
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Kyle Tison

Sacramento,CA

Summary

Resourceful professional in management operations known for high productivity and efficient task completion. Possess specialized skills in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless execution of business strategies and enhancement of team performance.

Overview

9
9
years of professional experience

Work History

Center Director

Octapharma Plasma
Sacramento, CA
11.2023 - Current
  • Oversees donor center staff and operations, including production, quality compliance, finance, HR and recruitment
  • Oversaw and developed teams from 25-45 employees
  • Developed and managed annual operating budget for center.
  • Managed daily operations of the center including scheduling, customer service, safety protocols.
  • Ensured compliance with applicable laws, regulations and policies regarding personnel management, health and safety standards.
  • Assisted in developing strategies to increase revenue streams for the center.
  • Monitored financial performance of the organization against established targets.
  • Created marketing materials such as brochures, flyers and posters promoting activities hosted by the center.
  • Designed performance metrics to track progress and strategic business goals.
  • Delegated work to staff, setting priorities and goals.
  • Monitored progress by establishing plans, budgets and measuring results.

Agency Development Manager

Colonial Life
Remote
08.2023 - 11.2023
  • Design and implement strategic business plans that expand the company’s customer base
  • Coordinate sales plans through a business-to-business approach
  • Responsible for recruiting and developing territory sales team
  • Opened accounts and maintain effective enrollment plans
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Recruited and trained new employees to meet job requirements.

Center Operations Manager

BioLife Plasma Services
Lemon Grove, CA
07.2019 - 06.2023
  • Oversaw all operations of center to ensure continuous development of staff and growth of business
  • Maintained compliance with all federal, state, local and company regulations related to product suitably, employees and donor safety
  • Responsible for all management related items, including human recourses, hiring, training and mentoring staff
  • Coordinated operational excellent plans for lagging metrics
  • Provided leadership to ensure donor and employee retention, cost management and coaching staff to provide the highest care for donors
  • Oversaw and developed teams from 40-100 employees
  • Maintained all key performance indications such as productivity, costs, processing times and quality
  • Developed and implemented center policies, procedures and standards of performance.
  • Maintained accurate records of employee attendance, payroll and inventory data.
  • Managed budgeting processes related to staffing, materials and other resources.
  • Tracked financial metrics such as revenue, expenses and profitability.

Assistant Manager

BioLife Plasma Services
Nashville, TN
02.2016 - 01.2019
  • Directed daily production needs including operations, donor concerns and employee training
  • Identified operational opportunities for continuous improvement through training and metric analysis
  • Responsible for all environmental health and safety including postings, training and employee injuries
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Analyzed business performance data and forecasted business results for upper management.
  • Created and managed budgets for travel, training, and team-building activities.
  • Implemented quality control measures to uphold company standards.

Education

Some College (No Degree) - Business Administration

Ball State University
Muncie, IN

Skills

  • Training and coaching
  • Recruitment processes
  • Recordkeeping requirements
  • Staff evaluations
  • Training and mentoring
  • Team Development

Projects

Opened 5 locations from the ground up. Assisted in development plans and operational excellence procedures for 25 plus locations.

Accomplishments

  • Successfully opened 5 plasma donations centers from the ground up
  • Hired and maintained the lowest turnover out of 200 locations for multiple years
  • Developed countless teams for success and continuous growth

References

References available upon request.

Timeline

Center Director

Octapharma Plasma
11.2023 - Current

Agency Development Manager

Colonial Life
08.2023 - 11.2023

Center Operations Manager

BioLife Plasma Services
07.2019 - 06.2023

Assistant Manager

BioLife Plasma Services
02.2016 - 01.2019

Some College (No Degree) - Business Administration

Ball State University

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Kyle Tison