Kyle Toms
Cicero
Summary
Recent Sport Management graduate with a strong background in event coordination, customer service, and team collaboration. Known for a strong work ethic, attention to detail, and communication skills. Currently seeking a private investigator position, with long-term career goals in law enforcement.
Overview
5
5
years of professional experience
Work History
Pool Technician
Crystal Clear Pools and Spas
06.2023 - Current
- Demonstrated attention to detail when completing repairs or installations, ensuring long-lasting results for clients.
- Completed timely repair projects to minimize downtime for clients'' pools and spas.
- Provided exceptional customer service by effectively communicating with clients regarding their pool care needs and expectations.
- Maintained clear communication with team members throughout projects to ensure all requirements were met accurately and efficiently.
Events/Sales Team
Cascade-Maverik lacrosse
06.2022 - 06.2024
- Delivered a high level of customer service through prompt issue resolution and dynamic attention to detail
- Interacted with guests per day to deliver a positive, fun experience
- Sold various lacrosse products by explaining unique features and educating customers on proper application or usage
- Ran 4 different types of giveaway events for athletes at various PLL games and lacrosse tournaments
- Worked directly with 3-4 staff members to facilitate the setup and breakdown of 12 events.
Events and Operations Assistant
Suny Cortland Athletics Dept
08.2023 - 12.2023
- Worked directly with Cortland Athletics staff to host 10 plus home contests in Men's and Women's ice hockey
- Collaborated with a staff of 12 to facilitate the pace of play efficiently
- Supported events execution and venue set up and tear down.
Health and Wellness Staff / Coaching
YMCA Of Central New York
09.2019 - 09.2023
- Guided clients with setting and achieving goals
- Monitored fitness floor and observed equipment use to address safety concerns
- Greeted and assisted guests entering the facility to provide general information and answer questions
- Attended staff meetings and training sessions to maintain updated knowledge of policies and procedures
- Inspected equipment daily to identify and report wear, damage, or malfunctions
- Responded promptly to incidents and emergencies
- Conducted orientation sessions to introduce new members to facility processes and explain rules
- Ran multiple sports camps for 20-25 home-schooled children.
Education
Bachelor of Science - Sport Management
State University of New York At Cortland
Cortland, NY08-2024
Skills
- Critical Thinking
- Flexible and Adaptable
- Reliable and Trustworthy
- Team Management
- Time management
- Strong Work Ethic
Timeline
Events and Operations Assistant
Suny Cortland Athletics Dept
08.2023 - 12.2023
Pool Technician
Crystal Clear Pools and Spas
06.2023 - Current
Events/Sales Team
Cascade-Maverik lacrosse
06.2022 - 06.2024
Health and Wellness Staff / Coaching
YMCA Of Central New York
09.2019 - 09.2023
Bachelor of Science - Sport Management
State University of New York At Cortland
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