Kyle Torres
Montebello,CA
Summary
Adept at enhancing operational efficiency and team leadership, my tenure at The Home Depot and Roto-Rooter showcases a proven track record in inventory control, quality assurance, and fostering team development. Leveraging skills in retail customer service and residential/commercial plumbing, I excel in driving performance and achieving outstanding customer service and satisfaction.
Overview
5
5
years of professional experience
Work History
Freight Associate
The Home Depot
Whittier, CA
11.2023 - Current
- Enhanced shipment efficiency by implementing a streamlined loading and unloading process.
- Reduced freight damage incidents with thorough inspections and proper handling techniques.
- Collaborated with team members to optimize warehouse space, ensuring timely receipt of incoming shipments.
Service Plumber
Roto-Rooter Plumbing & Water Cleanup
Los Angeles, CA
11.2023 - 02.2024
- Independently diagnosed issues for customers while providing multiples options to best suite their needs.
- Experienced on drain cleaning machines with difference sized cables to clean various drain sizes.
- Installed valves, hangers, supports, and flanges for piping.
- Communicated with Water Restoration and Excavation teams to submit leads for additional needs for the customer, such as Cleanout installation, digging needed for repiping, drying, and sump pump replacement.
Plumbing Department Supervisor
The Home Depot
Whittier, CA
03.2023 - 11.2023
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Trained new employees on overall company and department-specific policies and procedures.
- Trained team members in successful strategies to meet operational and sales targets.
- Maintained stock of items, cleanliness, organization and provided excellent customer service.
Building & Lumber Associate
The Home Depot
Whittier
11.2022 - 03.2023
- Assist customers across all departments while specializing in Lumber department.
- Maintain a clean workplace and ensure products have been flat-stacked and downstocked.
- Perform specific lumber cuts for customer depending on their project needs
- Operate Powered Equipment to perform daily duties such as loading customers and downstocking product.
Inbound Area Support Associate
Vans, A VF Company
Santa Fe Springs, CA
10.2019 - 01.2023
- Oversee the distribution of replenishment and fullcase waves to corresponding departments in a timely manner to maintain internal and external Service Level Agreements.
- Manage the receiving of containers and deliveries from foreign and domestic vendors while ensuring quality of the product is maintained.
- Prioritize and promote safety within the DC to prevent hazards from occurring and addressing any occurrences to the appropriate department leadership teams.
- Provide feedback to associates based on performance and behavioral assessments and seek to understand what development or support can be offered to garner improvement.
Education
High School Diploma -
Montebello High School
Montebello, CA06.2016
Skills
- Task Prioritization
- Team Leadership and Development
- Inventory Control and Accuracy
- Quality Assurance
- Forklift Operation
- Plumbing and Drain Cleaning
- Pipefitting
Timeline
Freight Associate
The Home Depot
11.2023 - Current
Service Plumber
Roto-Rooter Plumbing & Water Cleanup
11.2023 - 02.2024
Plumbing Department Supervisor
The Home Depot
03.2023 - 11.2023
Building & Lumber Associate
The Home Depot
11.2022 - 03.2023
Inbound Area Support Associate
Vans, A VF Company
10.2019 - 01.2023
High School Diploma -
Montebello High School