Kyle Tortorelli

• Conducting comprehensive testing and evaluation of tax operations processes and firm systems, including documentation, withholding, and reporting. This encompassesvthe planning, design, and execution of test procedures.

• Design and deliver comprehensive training programs on subject matter and processes, including developing materials, conducting sessions, assessing training needs, and evaluating effectiveness to enhance employee knowledge and performance.

• Reviewing and improving controls that impact the firm’s ability to comply with documentation, withholding, and information reporting regulations

• Producing procedure documentation with an audit/risk viewpoint, including identifying and soliciting materials to assess/evidence line team adherence to their own procedures

• Spearheading Quarterly Business Reviews, leading a team to present comprehensive overviews of testing results, completed initiatives, employee highlights, and strategic outlooks to senior management.Assisting stakeholders with tax documentation audits, verifying the validity of tax forms by sampling client documentation and comparing it to statement activity.

• Led transition from Skype to Microsoft Teams, enhancing communication and data sharing, and developed training on usability, workflow processes, and strategies with a team of three.

• Producing and managing various trackers capturing issue trends and patterns to communicate, correct, and update through parterning stakeholders

• Developing and coordinating team building initiatives including training programs, public speaking activities, and after works gatherings

• Performing Quality Assurance and Control Testing for various MS brokerage platforms (MS Wealth Management, Canaccord, Shareworks, E
• Trade)
• Assisting with QA test plan design, executing testing, managing tracking of testing, and compiling metrics and senior management updates to report on results
• Reviewing procedural documents with an audit/risk viewpoint
• Identifying and soliciting materials to assess and gather evidence that will confirm line team adherence to their own procedures
• Testing whether line procedures and processes are in alignment with Tax Interpretive Guidances and validating submitted tax forms such as W9, W-8BEN, W-8BENE, W-8IMY, etc
• Coordinating with Risk and Tax Compliance to align testing agendas
• Project managing the prescribed solutions of testing observations through to implementation
• Proactively identifying potential issues and promoting audit readiness via QA & Control Testing of production activity

• Maintained and administered corporate retirement and benefit plans by providing operational support through processing transactions, distributions, loans, and investment changes
• Supported equity and corporate stock option plans by conducting wire transfers, DTC transfers, check processing, general asset transfers, and assisting in stock sales and options exercising
• Consulted internal and external clients with Multi-product Stock Option Plans (MSOPs) with technical support including internal systems assistance, account management and maintenance, and security verifications
• Managed risk by proactively identifying and escalating issues through targeted authentication measures such as LexisNexis
• Established strong and growing connections with current and potential clients through educational support
• Trained various early career professionals on policy and procedures, proper security measures, and client relations